Business And Service Management

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  • Weeds, Woods, Rocks and High Ground

    I recently came across a great article by Michael Jarrett for Harvard Business Review entitled ‘The 4 Types of Organizational Politics’. In the article, Jarrett describes mapping the political terrain within an organisation. The chart he creates includes four metaphoric domains: the weeds, the rocks, the high gr…

  • Need to Influence? Ask Bob! – Part 2

    Bob is Dr. Robert Cialdini. This is the second in a series of two posts about using Cialdini's principles of influence. Cialdini, author of the groundbreaking book, Influence, and president of INFLUENCE AT WORK, is widely regarded as the “Godfather of influence” because of his years of scientific research on …

  • Enterprise Service Management – ITSM Crowd

    The latest ITSM Crowd discuss enterprise service management. What is it? Watch the video.…