Business And Service Management

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  • Macanta Training Newsletter #5

    Training Newsletter #5 – September 29 2016 Welcome to the Macanta Training Newsletter. We would like to continue sharing with you an overview of some of our new training offerings. We are hoping this will be helpful as you navigate your journey to becoming a skilled professional with qualifications that are i…

  • Service Management Online

    I recently did a book review of 'Service Management Online - Creating a Successful Service Request Catalogue' by Phyllis Drucker for TSO. This is what I said. "Whether you are starting on your service request catalogue journey or looking to improve your existing service request catalogue – STOP NOW – read thi…

  • “Come with me and we’ll see a world of pure imagination” – Willy Wonka

    Imagine this……..and then turn it into a reality! Your internal customer and IT personnel are expressing dissatisfaction with the incident management process. There is a long list of things they believe need to be improved. The Process Owner collects all of the requirements from all stakeholders as user sto…