Top 5 Reasons Your Organisation Needs eco-ITSM

sustainabilityMany businesses struggle to develop IT and business strategies that work hand in hand with Corporate Social Responsibility (CSR). Often that is because IT tends to focus on technology alone.

eco-ITSM brings sustainability across the whole service lifecycle and achieves constructive organisation-wide change.


The eco-ITSM focus is on process. Process improvements that include sustainability considerations will change behaviour across the organisation.

eco-ITSM focuses on the solution – not the problem!

1. eco-ITSM embeds sustainability into day-to-day operations – it becomes business as usual. For example, embedding sustainability into the service asset and configuration management process ensures that there are regular audits to identify redundant assets and ensure they are removed from the environment. It also ensures that assets adhere to the environmental targets of the organization. The supplier management process, as business as usual, should validate every supplier for their environmental credentials and environmental management system e.g. ISO140001. Sun Microsystems, before they were acquired by Oracle, did a one-off audit of its datacenters. They found 6199 comatosed devices, which comprised 4440 pallets of equipment. There were 4100 redundant servers of which 64% were still powered on and running 24×7. Switching these servers off equated to a CO2 reduction of taking 6000 cars off the road – not to mention the multi-million dollar reduction in energy costs. If sustainability had been embedded into the change management, service asset and configuration management and release and deployment management process, that situation would never have arisen.

2. eco-ITSM ensures that you are not constantly reacting to the growing carbon footprint – prevention is better than cure. Embedding environmental considerations into processes means that you don’t suddenly have to react to sustainability obligations whether they be driven by external legislation or internal corporate responsibility goals.

3. eco-ITSM ensures that a service lifecycle approach to sustainability. eco-ITSM makes sure that every process across the service lifecycle from service strategy, through service design and service transition and into service operations incorporates sustainability considerations. Continual service improvement drives improvements in environmental performance across the entire lifecycle.

4. eco-ITSM increases productivity and the bottom line. Less reactive activity related to improving sustainability means that staff are more productive and focused on planned activity rather than being diverted to fixing environmental issues.

5. eco-ITSM attracts and retains good staff. Millennials are attracted to employer brands that they admire as consumers. They look for employers with CSR values that match their own.

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