ITSM Antipodean Podcast Episode 2


ITSM Weekly The Podcast Antipodean (Episode 2) from ServiceSphere on Vimeo.

Listen on iTunes here

Download the MP3 here


Apparently we sound smooth and as if we know what we are talking about! Who would have thought?

Month in review:
Simone – HDAA community project in regional schools increasing the understanding of the reality of an IT career
Andrew – Heckled at itSMF NSW Q1 seminar and is reading IT Governance book
Interested in the future of IT such as the BYO policy at Suncorp.
Tristan – post earthquake recovery and on the move to Auckland.
itSMF Conference arrangements in progress for New Zealand – expecting BIG things.
Karen – attended itSMF Publications Workshop in Amsterdam – ITIL update brief – call for involvement in publications – 2011 white paper competition open

Social Media – Special Guest – Carol Skyring
Carol’s eCollboration journey
The state of social media in Australia – Nielson report
Australian companies concerned but jumping on board without a strategy or policy
Stop-think- before you Tweet!
Management of risk – Chrysler employee fired over Tweet
Service Desk support via Twitter & Digital mentoring at Deloitte
The next big thing – enterprise “YouTube” tools for video collaboration
Social media impact – students expelled and Zimbabwe man arrested
Nothing is private on the internet
Real-life twitter
Tapping collective intelligence
Twitter – social or communication network – a one or two way street
Carol’s recommendation for collaboration – WIKI

BOOBY of the month: CBA – Free money & Jetstar flight to nowhere – see, they do come in pairs!

We welcome your suggestions for future guests and podcast content – let us know here

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