Title: The Quantum Age of IT ISBN: 978-1-84928-375-5 Author: Charles Araujo Audience: Anyone in IT Coverage: IT as we know it is dead. Forces are at work, reshaping the very fabric of the IT organization. Driven by our own history, changing perceptions of how technology should work and newfound, but very real, competition, IT organizations …
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Title: The Phoenix Project ISBN: 978-0988262591 Author: Gene Kim, Kevin Behr, George Spafford Audience: Anyone in IT Coverage: The novel is thought of as the modern day version of The Goal by Eliyahu M. Goldratt. The novel describes the problems that almost every IT organization faces, and then shows the practices of how to solve …
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Title: LEAD I.T. – Moving From Technical Leader to People Leader ISBN: 978-0-9925583-0-7 Author: Sharron Spratt Audience: Anyone looking to embark on a leadership role within I.T. or already on the journey. Coverage: This book explores how you get technically brilliant people to shift their mindset to one of people leader without taking an entire …
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Title: The OBASHI Methodology ISBN: 978-0117068575 Author: Paul Wallis & Fergus Cloughley Audience: Anyone in the business including IT Coverage: OBASHI™ is a methodology that helps you get a clearer picture of how your business works. It allows you to create a visual map of the business that shows how the business works, the assets …
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Title: An Integrated Requirements Management Process – Governing Cost & Risk in Business Analysis ISBN: 978-1490489162 Author: Peter Brooks Audience: Anyone working in Business Analysis, Enterprise Architecture, IT Governance and Audit, IT Service Management, Project Management and Software Engineering. Coverage: This book is intended for business analysts and service management professionals who seek to provide …
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Talking with Korrine Jones from OD Consulting about leading dispersed, virtual and remote teams. … read the full article.
A GUEST BLOG BY PAUL COLLINS – CEO SkillsTX We need information to ‘inform’ us, specifically when making decisions. Visualised data becomes information. We are visual beings and through the eons of time are adapted to quickly converting images into decisions. “That looks dangerous, let’s run”….. So, we decided to exploit the vast amounts of …
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Karen writes for AXELOS – making service management agile. … read the full article.
In part 2 of my conversation with Michi Tyson, we continue to talk about boosting your process improvement. You can watch part 1 here. … read the full article.
Most discussions about organisational change management or business transition will include talk of sponsors, change agents and change champions. All are essential elements in successfully implementing and embedding change into the organisation regardless of its size or nature. I have previously written about selecting sponsors and the skills they need. In this post I would …
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Karen talks with Michi Tyson from Agile Attitudes about ‘Boosting Your Process Improvement’. Part 1 in a series of 2 conversations. You can watch part 2 here. … read the full article.
It is estimated that over the next few years the skills shortage in IT will grow considerably especially in Cyber Security and Project Management. Companies will need to recognise and fill the gaps in staff knowledge with agility and make sure they have the necessary professional qualifications to keep up with the huge changes in …
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I recently held a Karen’s Conversations with Andie Kis in which we discussed how IT could market its value to the rest of the business. During this conversation, we digressed a little and started talking about the role of the Business Relationship Manager (BRM). You can watch the video here. The BRM Role I mentioned …
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2016 has been an interesting year with more talk about the disruption happening in both IT and IT service management. We Need OCM! There has been continued discussion around DevOps, Agile, Lean, SIAM, digital transformation and the relevance of ITIL® in these spaces. The purpose of this post is not to debate the relevance of …
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Karen talks to Rob England (aka The IT Skeptic) about his journey and recent epiphany. … read the full article.
Harvard Business Review (HBR) recently posted an article entitled ‘We Need A Better Way to Visualise People’s Skills’ by Michelle Weise. The article posed the question ‘How can companies get a better idea of which skills employees and job candidates have?’ It stated that ‘simply collecting data is not enough – to be used, data …
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All types of organisations are examining digital transformation. Digital transformation is the integration of modern technology into all aspects of the business bringing about fundamental changes in organisational culture, operations and service delivery. Its aim is to innovate and grow. Such fundamental change requires extensive organisational change management (OCM). It is not an option. OCM …
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Many companies currently trying to put in place the user-centric approach but fail for the “unknown reasons”. The process of dealing with this issue is called Change Management – a widely used combination of words in ITIL. One of the widely-spread reasons is change resistance in company’s team. We’ve outlined 5 main tactics on overcoming …
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Can digital transformation happen in organisations that are just not born that way? Some organisations are just born digital. The likes of Amazon, eBay and Australia’s REA Group come to mind. Nigel Dalton, CIO of REA Group, stated that they don’t have a digital strategy because it’s “all we do”. Their businesses have been built …
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Talking with Andie Kis about how IT needs to market its value to the rest of the business. … read the full article.
Our approach is to align the eco-ITSM service with your vision, goals and objectives. We will work with you to determine your scope. I have a Green IT project. Why do I still need eco-ITSM? Your Green IT project(s) will most likely include data centre consolidation, virtualisation, recycling, data de-duplication, power management and so on. …
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Karen talks to Stephen Mann about the IT Service Management tools landscape. … read the full article.
What is it? eco-ITSM is an innovative and effective service offered by Macanta Consulting. It uses best practice IT Service Management to facilitate your sustainability objectives. It assesses the sustainability of your Service Management processes across the lifecycle to minimise costs, reduce waste and reduce carbon emissions. It provides a baseline from which to drive …
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Karen talks to Em Campbell-Pretty from Context Matters about ‘Habits of Effective Leaders’. … read the full article.
Karen talks to Aaron Barnes about the Business Relationship Management Institute. Watch as Aaron breaks the RACI model! … read the full article.
In Karen’s Conversations #12, Karen talks to Kaimar Karu – Head of Product Strategy and Development at AXELOS – about ‘What’s New With AXELOS?’ Link to Facebook page BACK2ITSM … read the full article.
Karen talks to Mark Smalley (@marksmalley) about the Business Information Services Library (BiSL). Useful links: ASL BiSL Foundation: www.aslbislfoundation.org White papers: http://aslbislfoundation.org/bisl/publicaties/bisl-whitepapers/ ITIL-BiSL: https://www.axelos.com/case-studies-and-white-papers/itil-and-bisl-sound-guidance-for-business SIAM-BiSL: https://smalleysoneliners.blogspot.co.at/2015/12/siam-bisl.html Certification: www.apmg-international.com/en/qualifications/bisl/bisl.aspx Framework book: www.vanharen.net/shop/bislreg-a-framework-for-business-information-management-2nd-edition/ Free download BiSL Pocket Guide: http://bit.ly/BiSL-In-a-nutshell Video BiSL in 3 minutes: www.vanharen.net/blog/business-management/speakers-corner-bisl/ … read the full article.
Many businesses struggle to develop IT and business strategies that work hand in hand with Corporate Social Responsibility (CSR). Often that is because IT tends to focus on technology alone. eco-ITSM brings sustainability across the whole service lifecycle and achieves constructive organisation-wide change. The eco-ITSM focus is on process. Process improvements that include sustainability …
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I recently did a book review of ‘Service Management Online – Creating a Successful Service Request Catalogue’ by Phyllis Drucker for TSO. This is what I said. “Whether you are starting on your service request catalogue journey or looking to improve your existing service request catalogue – STOP NOW – read this book first. This …
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Imagine this……..and then turn it into a reality! Your internal customer and IT personnel are expressing dissatisfaction with the incident management process. There is a long list of things they believe need to be improved. The Process Owner collects all of the requirements from all stakeholders as user stories in the following format. As …
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Claire Agutter from ITSM Zone talks to Karen and others about the future of the Service Desk. … read the full article.
Karen talks to LANDESK about shadow IT. … read the full article.
Claire Agutter from ITSM Zone talks to Karen, Simone Moore, Suresh GP, Randy Sternberg, Andie Kis and David Backham about organisational change management. … read the full article.
Karen writes for IT Chronicles about the need to reinforce a change – one of the most important aspects of organisational change management. You can read the article here. … read the full article.
Claire Agutter of ITSM Zone talks to Karen and Aprill Allen, Simon Dorst, Michelle Goldsmith-Major and James Gander about IT service management in Australia and New Zealand. … read the full article.
Karen writes about the role of OCM in the new ITIL Practitioner qualification from AXELOS. ITIL® Practitioner will describe OCM and introduce some key activities for ITSM professionals to undertake when managing change. On top of written guidance there will be a toolkit to provide them with the best practical guidance for implementing OCM. The toolkit will …
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Karen talks to James Finister – Global ITSM Strategist at TCS – about Service Integration and Management (SIAM). The three AXELOS white papers on SIAM can be found here. … read the full article.
Whenever a change is introduced into the organization there will inevitably be resistance to it. Whether it is a change to an ITSM process, a change in supporting technology, or a service improvement initiative, it will impact people and therefore resistance to change will occur. Every person is different and will react to change in …
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The All Things ITSM team talk to Karen about the new ITIL Practitioner qualification. … read the full article.
Book Review – The Quantum Age of I.T.
