Karen’s Conversations #5

Karen talks to Aprill Allen aka. Knowledge Bird about the world of Knowledge Management.

Useful links:

KCS – http://library.serviceinnovation.org/
Klever – http://getklever.com/
Esteban Kolsky re knowledge stats – https://www.huffingtonpost.com/vala-afshar/50-important-customer-exp_b_8295772.html
ActKM website and discussion list – http://actkm.org/
David Gurteen – http://www.gurteen.com/
Melbourne KM forum – http://www.meetup.com/Melbourne-KMLF/
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