itSMF Sweden – Balanced Diversity

At itSMF Sweden in March 2012, Karen gave a keynote presentation introducing the Balanced Diversity framework for organisational change and how it can be applied within IT Service Management.
 

Sj├Ątte Sinnet # 2 – Karen Ferris, Balanced Diversity – A portfolio Approach to Organisational Change from itSMF on Vimeo.

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