ITSM Solution Projects and OCM

This paper explores the need for organisational change management (OCM) as an integral part of an ITSM solution project i.e. tool implementation. It discusses benefits to be gained from using OCM to prepare the organisation for the change, manage the change and reinforce the change to ensure it becomes embedded into the fabric of the organisation.

Read the paper here: ITSM Solution Projects and OCM V1.0

Join the Macanta Mailing List to receive our latest news and information about upcoming events.