ITSM Antipodean Podcast Episode 4

Ninja’s Have Feelings Too!

ITSM Weekly The Podcast Antipodean (Episode 4) from ServiceSphere on Vimeo.

Listen on iTunes here

Download the MP3 here


Month in review:

Andrew wonders what people are doing ITIL to!

Sony still struggling to move on past being a booby of the month.

Tristan is looking forward to the business service catalogue workshop on the first morning of the NZ conference.

Simone involved with the review of itSMF publication on tool selection.

Karen presenting at Green IT Week 2011 on 3 June, CitySwitch on 17 June and delivering a Thought Rock webinar on 15 June

Qualifications and Credentials – Special GuestPeter Doherty

Peter is the ITIL Ninja.

Peter presenting on the “Art of War and the ITIL Ninja” at the NZ Conference.

The Ninja is the Board Member for itSMFA with the portfolio of Qualifications and Certifications.

Expert is someone who has made all the mistakes that can be possible made. This does go anywhere near the definition of ITIL V3 Expert!

priSM (Professional Recognition for IT Service Management) demonstrates your ongoing education and practical application in service management. Qualifications versus credentials.

CIO says “priSM – this is what I want”

The priSM-like credentials are not new for industries like accounting, legal, engineering etc. so ITSM (a young industry) needs to learn from those experiences.

Special Interest Groups (SIGs) – a great network for coaching and mentoring and a source of collaboration and learning.

Check out itSMF AU and NZ for upcoming SIGs and LIGs.

The team let loose on V3 Certifications! Confusing, cumbersome and costly? Peter’s description – “terrible!”


Booby(s) of the Month:

NZ Inland Revenue Department canned a $21 million IT project and no one is taking the blame.

Australian Tax Office bungle makes computer font too small.

Suggestions for guests and podcast content to


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