ITSM Antipodean Podcast ~ Episode 15

Incidents, Problems & Chaos – ITSM WEEKLY ANTIPODEAN PODCAST EPISODE 15 from ServiceSphere on Vimeo.

Download here

Listen on iTunes here

Subscribe / listen to all shows on Soundcloud


Incidents, Problems & Chaos

What happens when the bottom of the world chat about IT Service Management.

HOSTS for Episode 15Simone Moore, Andrew Friar, Tristan Boot

A special apology from Karen Ferris, as she travels the world having drinks with Mr Chris Dancy.

Month in review

Simone, Tristan, and Andrew discuss the past months highlights and lowlights.

– 12 Months of the Podcast, as made clear by the anniversary of the Christchurch Earthquake.

–  Tristan introduces an upcoming documentary on the Earthquake –  When a City Falls trailer

–  Simone is preparing for the upcoming Enjoy Your Working Life workshop

–  Watching the development of the Back2ITSM Facebook group Kicked off by Stephen Mann and inspired by his original blog post on the same topic

–  itSMFnz Conference site  Looking for sponsors and speakers!!  He is even contemplating speaking.

–  The Poodle bites back – The UK podcast discusses everything social as inspired by the IT Skeptic

The Team Talk with the Andrew Sauter from Thinking Dimensions on all things Problematic

·       Thinking-Dimensions

·       Winners of the Telstra ITSMF Service Management Innovation award.

·       About the KepnerandFourie technology

·      On the topic of incident management and questions have a look at the Thinking-Dimensions white-papers on ‘IT Root Cause‘. Topics include the ‘MIM’ process that Thinking-Dimension won the Innovation award.

·       When Asking Questions, Tristan bought up Douglas Adams.

·       On the topic of Decision Making have a look at Thinking-Dimensions whitepapers

·      To learn more about IT Service Availability and IT Root Cause Analysis have a look here

·      If you’d like to learn more about Thinking-Dimensions IT RCA course download the pdf here

Booby(s) of the Month

·       Our Booby of the month has a little celebrity content Stephen Fry – NZ broadband booby NZ Herald story


The team will record Episode 16 on March 28th 2012.  Now is the time to get suggestions for guests and podcast content to


Join the Macanta Mailing List to receive our latest news and information about upcoming events.