ITSM Antipodean Podcast ~ Episode 15

Incidents, Problems & Chaos – ITSM WEEKLY ANTIPODEAN PODCAST EPISODE 15 from ServiceSphere on Vimeo.

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SHOW NOTES

Incidents, Problems & Chaos

What happens when the bottom of the world chat about IT Service Management.

HOSTS for Episode 15Simone Moore, Andrew Friar, Tristan Boot

A special apology from Karen Ferris, as she travels the world having drinks with Mr Chris Dancy.

Month in review

Simone, Tristan, and Andrew discuss the past months highlights and lowlights.

– 12 Months of the Podcast, as made clear by the anniversary of the Christchurch Earthquake.

–  Tristan introduces an upcoming documentary on the Earthquake –  When a City Falls trailer

–  Simone is preparing for the upcoming Enjoy Your Working Life workshop

–  Watching the development of the Back2ITSM Facebook group Kicked off by Stephen Mann and inspired by his original blog post on the same topic

–  itSMFnz Conference site  http://itsmfconference.org.nz/  Looking for sponsors and speakers!!  He is even contemplating speaking.

–  The Poodle bites back – The UK podcast discusses everything social as inspired by the IT Skeptic

The Team Talk with the Andrew Sauter from Thinking Dimensions on all things Problematic

·       Thinking-Dimensions

·       Winners of the Telstra ITSMF Service Management Innovation award.

·       About the KepnerandFourie technology

·      On the topic of incident management and questions have a look at the Thinking-Dimensions white-papers on ‘IT Root Cause‘. Topics include the ‘MIM’ process that Thinking-Dimension won the Innovation award.

·       When Asking Questions, Tristan bought up Douglas Adams.

·       On the topic of Decision Making have a look at Thinking-Dimensions whitepapers

·      To learn more about IT Service Availability and IT Root Cause Analysis have a look here

·      If you’d like to learn more about Thinking-Dimensions IT RCA course download the pdf here

Booby(s) of the Month

·       Our Booby of the month has a little celebrity content Stephen Fry – NZ broadband booby NZ Herald story

Close

The team will record Episode 16 on March 28th 2012.  Now is the time to get suggestions for guests and podcast content to info@macanta.com.au

 

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