ITIL Practitioner: Organisational Change Management

Karen writes about the role of OCM in the new ITIL Practitioner qualification from AXELOS.

ITIL® Practitioner will describe OCM and introduce some key activities for ITSM professionals to undertake when managing change. On top of written guidance there will be a toolkit to provide them with the best practical guidance for implementing OCM. The toolkit will have more in-depth information and activities that ITSM professionals can take back to their workplace post-course and exam and see what works well in their organization.

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