The approach of many organisations when selecting an IT service management solution is like a game of Monopoly. They start at GO with little or no preparation and are then faced with a plethora of available tools to choose from, just like the mass of properties on the Monopoly board. They have no idea how to play the game and shop on the ‘right’ side of the street. Selecting an ITSM tool should not be a roll of the dice. This paper aims to equip the reader with the steps needed to ensure that the right tool for the right price, that meets the needs of the business, is selected.
Read the paper here: IT Service Management Monopoly