Despite the well-used phrase ‘a fool with a tool is still a fool’ there are still many service catalogue initiatives that start and end with the selection of technology. These initiatives are doomed for failure. Armed with technology alone will be extremely dangerous to the success of your service catalogue. This paper discusses how to implement a successful service catalogue with technology selection a crucial component but one of many critical success factors.
Read the paper sponsored by FrontRange Solutions here – Armed-and-Extremely-Dangerous.