Armed and Extremely Dangerous – The Service Catalogue Is More Than Just A Tool (2011)

Despite the well used phrase “a fool with a tool is still a fool” there are still many service catalogue initiatives that start and end with the selection of technology.

These initiatives are doomed to failure. Armed with technology alone will be extremely dangerous to the success of your service catalogue initiative.

This presentation aims to discuss how to implement a successful service catalogue with technology selection a crucial component but just one of many critical success factors.
 

Armed and Extremely Dangerous – The Service Catalogue Is More Than Just a Tool (2011) from Karen Ferris
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