Culture change is widely talked about in Service Management circles.
We all recognise that a change in culture from a technology focus to that of a customer service focus is an imperative for successful Service Management. Yet, it is still one of the biggest (if not the biggest) challenges that Service managers and organisations face. This paper explores why the change is so hard and how you can overcome the challenge and achieve it within your organisation.
Click on the link to read more: Achieving The Cultural Change