ITSM Antipodean Podcast – Episode 33
The ITSM Antipodean Podcast team discuss customer satisfaction with Dave O’Reardon.
ITSM Antipodean Podcast – Episode 32
Live from the 2013 New Zealand itSMF Conference.
ITSM Solution Projects and Organisational Change Management
This paper by Karen Ferris explores why ITSM tool or solution projects require integrated organisational change management if they are to be truly successful. You can read Karen’s paper here.
ITSM Antipodean Podcast – Episode 31
Rob and Tristan talk to Gene Kim.
ITSM Antipodean Podcast – Episode 30
This month, the ITSM Antipodean Podcast team, talk to Scott Spence from CC Learning about Service Management and Project Management and the chasms between the two. We also discuss Scott’s experience as an accredited training organisation (ATO). You can listen to the lively discussion here.
ITSM Antipodean Podcast – Episode 29
The ITSM Antipodean podcast team talk to Rebecca Wilson – Service Manager at New Zealand Inland Revenue – about the real world of Change and Release Management. Listen here.
Axios Systems Exclusive Live Webinar with Karen Ferris
Migrating to a new ITSM solution – the technology you need to deliver game-changing services to the business.
ITSM Antipodean Podcast – Episode 28
The podcast crew talk about culture and organisational change management. OCM is not new so why does it elude ITSM? Listen here.
Episode 27 – ITSM Antipodean Podcast
The ITSMAP team record their festive roundup for 2012. Karen, Tristan, Rob and Simone talk about their highlights and lowlights of the past year and their predictions for 2013. This episode has lots of laughter and frivolity as well as some more serious and controversial moments. Happy Holidays to all our listeners and we wish …
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ITSM Antipodean Podcast – Episode 26
The ITM Antipodean podcast crew were honoured to be able to interview the CPO of Servicenow – Mr. Fred Luddy. Hear the journey of a man that Forbes said was one of the ‘ones to watch’ in 2012. With an estimated value of $400 million, his story is a lesson for us all. Listen now! …
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TFT13 – Balanced Diversity – Which Practices for Which Change?
The second groundbreaking conference – TFT13 – ‘Tomorrow’s IT Service Future Today – takes place on 18th June 2013. TFT13 represents a global community of IT professionals brought together in an on-air conference that will literally ‘follow the sun’. Starting in New Zealand and finishing in Hawaii, TFT13 will continuously stream 24 presentations from over …
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Balanced Diversity – Now Downloadable!
For all those who have been waiting – the wait is over. The itSMF publication – ‘Balanced Diversity – A Portfolio Approach to Organisational Change’ by Karen Ferris – is now available as a downloadable PDF. You can purchase it here.
Making History – Breed Lewis & Karen Ferris Speak on TFT12
On December 5th 2012, history was made. The first 24 hour ITSM conference – 24 speakers – streaming live around the world. TFT12 – Tomorrow’s IT Future Today. Breed Lewis and Karen Ferris were amongst the first speakers to take part in this momentous event. You can listen to their TFT12 presentations here.
Where Are All The Ladies?
Rosemary Gurney of Global Knowledge UK talked to women in the ITSM industry about the apparent lack of women entering the industry through formal training routes. Karen Ferris, Sharon Taylor, Michelle Major-Goldsmith and others discuss their training and what inspires them today. Read Rosemary’s blog here.
ITSM Antipodean Podcast – Episode 25
The ITSM Antipodean Podcast crew talk about industry advice on ITSM technologies and what value it is. They also discuss the best approach to choosing ITSM tools. Listen here.
Episode 24 of ITSM Antipodean Podcast
Your ITSM Antipodean podcast team have a new host. This could be scary. Are you prepared to listen?
ITSM Antipodean Podcast Episode 23
The ITSM Antipodean Podcast crew talk to Aprill Allen about knowledge management and ITSM. You can listen to episode 23 here.
TFT12 – Balanced Diversity – The Future of Organisational Change
Please vote for Karen Ferris’ submission to present in the first ever virtual IT service conference. Staring on 5th December in New Zealand, TFT12 will continuously stream 24 presentations from over 15 different time zones via Google Hangout on Air to YouTube.
LEADIT12 Interview with Karen Ferris
Gerard Norsa interviewed Karen Ferris at the 15th itSMF Australia LeadIT Conference about organisational change, itSMF International publicatons and GreenIT. You can watch the video of the interview here.
ITSM Podcast Bios and Statistics
Our ITSM podcast initiator Mr.Chris Dancy has compiled biographies and statistics for the podcasts. You can read them here.
itSMF 2012 Sweden Conference – Presentation Video
In March 2012, Karen Ferris was keynote speaker at the itSMF Sweden Conference. Her presentation – ‘Balanced Diversity – A Portfolio Approach to Organisational Change’ – can be viewed here. Sjätte Sinnet # 2 – Karen Ferris, Balanced Diversity – A portfolio Approach to Organisational Change from itSMF on Vimeo.
Twitter Chat with Karen Ferris
In the lead up to the itSMF Australia conference 2012, a series of Twitter Chats have taken place with keynote and session speakers. Kathryn Howard from itSMF Australia has been leading these chats every Wednesday evening at 8pm AEST. On Wednesday August 8th, Kathryn chatted with Karen Ferris from Macanta Consulting about organisational change and …
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ITSM Antipodean Podcast Episode 21
Hear the ITSM Antipodean podcast team talk to special guests Kathryn Howard and Chris Dancy about the upcoming itSMF Australia conference and the future of service management and social media. Listen here.
ITSM Antipodean Podcast – Episode 20
This month the ITSM Antipodean podcast team talk about ‘How To Survive Your Conference and Get Your ROI’. Listen to the latest episode here.
The State of Change Management
A white paper from Karen Ferris. In late 2011, Forrester research (in conjunction with itSMF USA) revealed the poor state of change management in the majority of organisations surveyed. This paper explores the reasons that change management is failing in so many organisations and the actions that need to be taken to rectify the situation. …
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ITSM Antipodean Podcast ~ Episode 19
The podcast crew record live from the departure lounge at the itSMF New Zealand Conference 2012. Listen here to the fun and mayhem as the conference draws to a close and the crew talk to the attendees about their conference experience.
Why selecting an ITSM tool is like buying a house!
White paper on ITSM tool selection now available. The content is vendor agnostic but the paper was sponsored by Axios which is why you have to register at their website to download. You can access it here.
ITSM Antipodean Podcast ~ Episode 18
Simone and Karen talk to Mark Sutherland of G2G3 about serious games, simulations and much much more. Listen here.
Macanta is Recruiting
Macanta is seeking a Melbourne based Senior ITSM Consultant. Details and applications via LinkedIn.
ITSM Antipodean Podcast ~ Episode 17
In episode 17, the ITSM Antipodean Podcast team talk about the RFP process.
Macanta Spreads Its Wings
We are spreading our wings! In addition to our Melbourne office, you can now contact Macanta at our new Sydney address, as follows: Macanta Consulting Pty Ltd Suite 1403A Level 14 275 Alfred Street North Sydney NSW 2060 You can also contact Macanta on our new national number: 1300 226 111
ITSM Antipodean Podcast ~ Episode 16
In episode 16 of the ITSM Antipodean Podcast the team talk about the many sources of service management information and advise on how to drink from the fire hose. Listen here.
Justifying the CMS With The Green Dollar
This week the Uptime Institute announced the winners of the inaugural “Server Roundup Contest”. AOL, who came first, have retired and recycled nearly 9500 servers in less than six months. NBCUniversal were runner up with its infrastructure team having removed 284 servers or approximately 7.4% of the total enterprise. Only about 4800 physical servers remain …
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ITSM Antipodean Podcast Episode 15
Hear your ITSMAP team talk about Incidents, Problems and Chaos with Andrew Sauter from Thinking Dimensions. Listen here.
Karen’s Interview on ITSMTV ~ Organisational Change
Whilst at the itSMF UK Conference 2011, Barclay Rae of ITSMTV interviewed Karen regarding organisational change. This interview includes discussion with Jo Johns, James Caplin as well as Karen. Listen here. You can read Karen’s white paper on organisational change and a new framework to help make changes stick here.
ITSM Antipodean Podcast Episode 14
Listen to the latest from the ITSM Antipodean Podcast team as they talk to the IT Skeptic about the future of IT and ITSM. Tune in here.
Hazelnuts of Wisdom for 2012
We at Macanta are inspired by an ancient Celtic Myth. The Salmon of Knowledge tells the story of how a boy became a wise man by being the first person to eat the Salmon of Knowledge. He would go on to lead a band of hunters and warriors and become one of the greatest heroes …
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ITSM Antipodean Podcast Episode 12 and a bit
Hear the ITSM Antipodean podcast team reflect on 2011 and look forward to 2012. Listen here.
ITSM Antipodean Podcast Episode 12
Hear the ITSMAP team talk about Green ICT and Sustainability with special guest Alison Rowe – Global Executive Director of Sustainability at Fujitsu. Listen here.
ITSM Antipodean Podcast Episode 11
Hear the ITSMAP team talk about mobile computing and Bring Your Own Device (BYOD) with special guest Jodie Rugless. Listen here.