Macanta Consulting was formed in 2009, by experts in business and service management and organisational change management.

Our aim is to provide organisations with a unique range of services based on our vast experience and knowledge.

The result is a powerful combination of talent that can give you the ability to make your business efficient, effective and moreover successful.

Macanta works with you through an approach of collaboration and cooperation. It is the relationship between you and Macanta that will bring your initiative to fruition, whether it is business transformation through:

• organisational change

• service management improvement

• service management training

• sustainability improvement

• leadership development

• quality improvement

• strategy generation.

It is Macanta’s driving principle that your success is our testimonial.


Macanta’s purpose is to be a trusted partner who consistently exceeds your expectations in achieving business transformation, by understanding your business and using our shared knowledge and experience to deliver excellence in business and service management.


Integrity • Respect • Trust • Support
Collaboration • Empowerment


Macanta’s Corporate Social Responsibility Policy
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Karen Ferris

Karen Ferris

Your business is changing. I can help you lead the change.

Do you need a recognised thought leader?

Do you need someone who was acknowledged with a lifetime achievement award for contribution to the service management industry?

Do you want someone who is sought after as an international keynote speaker because of their insights and extensive experience?

Do you want someone who has been voted in the Top 25 Thought Leaders in Service Management for the last 5 consecutive years by HDI?

Do you want an acclaimed author and someone who has helped set industry best practice?

Do you want someone who is prepared to push the boundaries of best practice?

Do you need someone who can ensure that your initiatives are a success due to their in-depth organisational change management (people transition) capability?

Do you want someone who is enthusiastic, self-motivated and results focussed?

YOU DO! Then you have come to the right place.

This is me!


Breed Barrett

Breed Barrett

Breed loves people, and it shows. She is an excellent rapport builder, and her empathy is a great asset to Macanta – she relates very well to her peers, customers, and community stakeholders.

Having 16 years experience in Service Management, Breed likes to keep pace with the changes and disruptions that are occurring in the industry. She embraces these changes and ensures that Macanta remains at the forefront of thought leadership.

Service Management Soup – this is how Breed describes all the facets of our ever-changing industry – her belief is that if you embrace all of these facets, you don’t end up throwing the baby out with the bath water! Always keep what is good, what works, and always be open to the shiny new things (some of which are great!) that keep popping up. By keeping an open mind Breed ensures that Macanta is at the forefront of the industry.

Breed’s extensive business experience both outside of the service management industry and within the running of Macanta has allowed her to develop a concise understanding of all aspects of the “service management soup”. She can demonstrate the value that it brings to customers and stakeholders.

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