TFT13 – Balanced Diversity – Which Practices for Which Change?

The second groundbreaking conference – TFT13 – ‘Tomorrow’s IT Service Future Today – takes place on 18th June 2013.  TFT13 represents a global community of IT professionals brought together in an on-air conference that will literally ‘follow the sun’. Starting in New Zealand and finishing in Hawaii, TFT13 will continuously stream 24 presentations from over 15 different time zones via Google Hangout on Air to YouTube.

This pioneering event will bring together futurologists, IT experts, service gurus and industry analysts in one place for a unique, unrivalled and radically different conference experience.

It was my honour to be selected by YOU – my industry colleagues, peers and friends – to present at the inaugural event TFT12 on December 5 2012. You can watch my TFT12 presentation here. All the TFT12 presentations are available here.

TFT12 was an awesome experience and the positive feedback on my presentation was overwhelming. Therefore I am submitting my proposal to speak at TFT13.  Once again, speakers for the event will be chosen accordingly to their popularity. Therefore, it is your vote that will choose the speakers.

The following is my proposal to take part in TFT13.

If you like my proposal please VOTE for my submission here.


Balanced Diversity – Which Practices for Which Change?

At TFT12, I spoke about how  successfully embedding change into organisational culture is one of the biggest challenges we face whether the change be in organisational structure, processes, people, geography, technology and so on. It proposed the adoption of a new and innovative framework, which provides a portfolio approach to embedding change. The framework provides a balanced approach using a wide range of practices. It is the adoption of a diverse set of practices within a balanced portfolio  – (A Balanced Diversity) – that is required to achieve sufficient penetration and traction that will ensure successful organisational change. You can read the white paper here.

At TFT13, I will take it a stage further and place the framework into a context of an organisational change methodology to ensure that the right practices for the change in hand are selected. No change is the same and therefore the practices employed to enable a successful outcome will be different for each change. This presentation will reveal the knowledge that must be gathered and the questions that must be answered to ensure the right practices are chosen and how that can be accomplished.

I will also present a case study of a failing service management change which was turned around through (a) the use of a change management methodology and most importantly (b) the use of the Balanced Diversity framework  embedded within the methodology.

This presentation will pull on material from my keynote presentation at the itSMF Australia National Conference 2012 and you can view the slides and hear the audio of that presentation here. (Please allow time for the presentation to load).

For over two decades the industry experts have been telling us that 70% of organisational change fails. These experts include names such as Kotter, McKinsey, Blanchard – to name a few.

A McKinsey study investigated projects in over 40 organisations. The study examined many project variables and in particular, the effect of an Organisational Change Management program on a project’s ROI. The study showed the ROI was 143 percent when an excellent OCM program was part of the initiative and only 35 percent when there was a poor OCM program.

If you want to avoid being a bad statistic, you need to watch this presentation.

Karen Ferris Bio

Karen Ferris is an internationally acclaimed speaker with a reputation for providing both strategic and practical advice and insights for organisations in their implementation and maintenance of efficient and effective Service Management. Karen has the ability to share her experience and knowledge with every audience, and individual within that audience, so everyone is empowered with the ability to make a difference within their organisation.

Karen has beendelivering presentations since 1999 and has been acclaimed as “inspiring”, “thought provoking”, “insightful”, and “providing practical and useable guidance”.

She has worked as a Service Management practitioner, trainer, consultant and manager since 1994 and has assisted organisations across a breadth and range of industries in their service management initiatives.

Awarded the inaugural Service Management Champion accolade by the IT Service Management Forum (itSMF) Australia in 2007, she was also awarded the Presidents Prize for best speaker at the Australian National Conference in 2005.

She holds many accreditations including ITIL® Expert (Version 3) and ISO/IEC 20000 Consultant and is a Fellow of priSM (Professional Recognition for IT Service Management).  She is also accredited in Prosci® for organisational change management. Karen is a Director on the itSMF Australia National Board with the portfolio of publications. She is a member of the itSMF International Editorial Advisory Taskforce (EAT) working on the establishment of an international service management library. She was a member of the ITIL Advisory Group, which oversaw the creation of ITIL Version 3 and the Lead Assessor for the Continual Service Improvement publication.

In 2011, Karen authored the acclaimed itSMF publication ‘Balanced Diversity – A Portfolio Approach to Organisational Change’ introducing a new and innovative framework for ensuring that service management changes become embedded into the fabric of the organisation.

She is also the creator of the world first eco-ITSM® service that uses service management best practice to improve the sustainability of ICT.

She was a contributing author to the 2010 itSMF publication “Greening Service Management” and has been contributing to service management publications since 2000. Other contributions include Service Management Global Best Practice (2007); Implementing Metrics for IT Service Management (2007); IT Service Management – A Pocket Guide (2007); Continual Service Improvement (2007); Service Operation (2007); Service Agreements – A Management Guide (2006); Frameworks for IT Management (2006); Six Sigma for IT Management (2006).

Please vote here. Thank-you. 

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