TFT12 – Balanced Diversity – The Future of Organisational Change

In an unprecedented display of technology, community and global awareness, TFT12 – the first ever virtual IT service conference – represents a global community of IT professionals brought together in an on-air conference that will literally ‘follow the sun’. Starting in New Zealand on Wednesday 5 December 2012, and finishing in Hawaii, TFT12 will continuously stream 24 presentations from over 15 different time zones via Google Hangout on Air to YouTube.

This pioneering event will bring together futurologists, IT experts, service gurus and industry analysts in one place for a unique, unrivalled and radically different conference experience.

I have been sharing the Balanced Diversity framework for successful organisational change with audiences in Australia, New Zealand and Sweden. I would now like to share this innovative and new approach with a global audience.

The following is my proposal to take part in this groundbreaking event – TFT12.

If you like my proposal please vote for my submission here.


Balanced Diversity – A Portfolio Approach to Organisational Change

Successfully embedding change into organisational culture is one of the biggest challenges we face whether the change be in organisational structure, processes, people, geography, technology and so on.

This is evident by the large amount of material that has been written on the subject, and many people have made a career out of writing books helping us to lead, manage and achieve successful cultural change transformations.

So, why is it still such a challenge and how can we overcome the obstacles in the way?

This presentation will explore what we mean by organisational culture and look at the challenges that face both organisations and those involved in trying to embed change into the organisation.

It proposes the adoption of a new and innovative framework, which provides a portfolio approach to embedding change.

This is a ground-breaking technique that will ensure a change becomes part of the fabric of the organisation.

Originally created to help organisations embed sustainability into organisational culture, the framework has been adapted to help organisations embed IT Service Management change into the organisational culture.

The framework provides a balanced approach using a wide range of practices. It is the adoption of a diverse set of practices within a balanced portfolio  – (A Balanced Diversity) – that is required to achieve sufficient penetration and traction that will ensure successful organisational change.

The framework can be used for strategic, tactical and operational change of all sizes and complexity.

The presentation will provide practical examples of applying the framework and using a portfolio approach to both new and existing IT Service Management change initiatives.

This presentation has been described as “ground-breaking”, “thought-provoking”, and “inspirational” and many organisations are now using the framework in their organisational change management initiatives.

Read the white paper here.

Watch the video.

Karen Ferris Bio

Karen Ferris is an internationally acclaimed speaker with a reputation for providing both strategic and practical advice and insights for organisations in their implementation and maintenance of efficient and effective Service Management. Karen has the ability to share her experience and knowledge with every audience, and individual within that audience, so everyone is empowered with the ability to make a difference within their organisation.

Karen has been delivering presentations since 1999 and has been acclaimed as “inspiring”, “thought provoking”, “insightful”, and “providing practical and useable guidance”.

She has worked as a Service Management practitioner, trainer, consultant and manager since 1994 and has assisted organisations across a breadth and range of industries in their service management initiatives.

Awarded the inaugural Service Management Champion accolade by the IT Service Management Forum (itSMF) Australia in 2007, she was also awarded the Presidents Prize for best speaker at the Australian National Conference in 2005.

She holds many accreditations including ITIL® Expert (Version 3) and ISO/IEC 20000 Consultant and is a Fellow of priSM (Professional Recognition for IT Service Management).  Karen is a Director on the itSMF Australia National Board with the portfolio of publications. She is a member of the itSMF International Editorial Advisory Taskforce (EAT) working on the establishment of an international service management library. She was a member of the ITIL Advisory Group, which oversaw the creation of ITIL Version 3 and the Lead Assessor for the Continual Service Improvement publication.

In 2011, Karen authored the acclaimed itSMF publication ‘Balanced Diversity – A Portfolio Approach to Organisational Change’ introducing a new and innovative framework for ensuring that service management changes become embedded into the fabric of the organisation.

She is also the creator of the world first eco-ITSM® service that uses service management best practice to improve the sustainability of ICT.

She was a contributing author to the 2010 itSMF publication “Greening Service Management” and has been contributing to service management publications since 2000. Other contributions include Service Management Global Best Practice (2007); Implementing Metrics for IT Service Management (2007); IT Service Management – A Pocket Guide (2007); Continual Service Improvement (2007); Service Operation (2007); Service Agreements – A Management Guide (2006); Frameworks for IT Management (2006); Six Sigma for IT Management (2006).

Please vote here. Thank-you. 

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