In the lead up to the itSMF Australia conference 2012, a series of Twitter Chats have taken place with keynote and session speakers. Kathryn Howard from itSMF Australia has been leading these chats every Wednesday evening at 8pm AEST.
On Wednesday August 8th, Kathryn chatted with Karen Ferris from Macanta Consulting about organisational change and how change leaders can embed IT service management change into their organisation.
The twitter chat feed has been captured and published on Storify by Aprill Allen.
You can read the transcript here.