In November 2011, the book “Balanced Diversity – A Portfolio Approach to Organisational Change” written by Karen Ferris will be published as a part of the itSMF Library.
The book presents a framework that enables organisations to successfully embed changes related to IT Service Management into the fabric of the organisation.
The framework will become an integral part of the toolkit of every change leader.
This paper gives an overview of the framework and some examples of its application to IT Service Management.
You can read the paper here.