Green Service Management
The Relationship between Environmental Sustainability and IT Service Management
- Author: Ian Salvage with Karen Ferris
Some industry commentators have stated that ITIL Version 3 missed an opportunity in not addressing one of today’s biggest challenges – sustainability. This publication addresses that challenge and shows how organisations can use service management to reduce the environmental impact of IT as well as reducing costs at the same time.
Whilst most organisations are addressing the environmental impact of IT through data centre consolidation, virtualisation, cloud computing and so on, the ones having the biggest impact are those realising that it is improvement in workflow and processes that will have the greatest impact. There is no need for a new methodology or framework for sustainability. Service management and best practice guidance such as ITIL can address today’s environmental challenges. This book shows you how.
- Introduction – an overview of the publication’s contents, the context of the publication and the intended audience.
- Changing our Current Viewpoint – is there really a need to act? And if so, at what levels and timescales? Who and what will be the key drivers for change to occur?
- The Role of Service Management – how and where does service management play a part in achieving environmental change? Each phase of the ITIL® service lifecycle is looked at separately: Service Strategy; Service Design; Service Transition; Service Operation; and Continual Service Improvement.
- The Role of Governance – how and where does governance play a part in achieving environmental change?
- Where to Start – practical advice on how to make a start on addressing the issues confronted by organisations.
- Measuring Environmental Performance – advice on measuring your environmental performance.
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