Resource Type: Video

Video Karen’s Conversations #1 – OBASHI

Karen talks to Claire Agutter from IT Training Zone about the OBASHI methodology. … read the full article.

Video itSMF Australia LEADIT 2013 Conference

At the itSMF Australia LEADIT 2013 conference, Karen gave a keynote about ITSM tool selection entitled ‘ITSM Monopoly – Don’t Make ITSM Tool Selection A Game of Chance’. … read the full article.

Video itSMF Australia LEADIT 2013 Hypothetical Keynote

At itSMF Australia LEADIT 2013, Rob England hosted a humorous panel session exploring a hypothetical government IT scenario. … read the full article.

Video Gerard Norsa Interviews Karen at LEADIT 2013

At the itSMF Australia LEADIT 2013 conference, Gerard Norsa interviewed Karen about her keynote presentation on ITSM tool selection.   … read the full article.

Video TFT13 – Balanced Diversity – Which Practices for Which Change?

On Tomorrow’s Future Today 2013 (TFT13), Karen followed on from her 2012 presentation and discussed the ways in which to ensure that the right practices for the change in hand are selected from the Balanced Diversity framework for organisational change.   … read the full article.

Video TFT12 – Balanced Diversity – A Portfolio Approach to Organisational Change

In 2011, Karen’s book – ‘Balanced Diversity – A Portfolio Approach to Organisational Change’ was published. The book introduces the reader to an innovative framework for organisational change and how it can be applied to IT Service Management. In this presentation Karen introduces the framework and how it can be used for all types of …
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Video TFT12 – Planting the Seeds – Overcoming the Talent Shortage

On Tomorrow’s Future Today 2012 (TFT12), Breed presents on ways in which to overcome the talent shortage in ITSM.   … read the full article.

Video Gerard Norsa Interviews Karen at LEADT12

At itSMF Australia LEADIT Conference 2012, Gerard Norsa interviewed Karen about her keynote presentation on organisational change for IT service management.   … read the full article.

Video itSMF Sweden – Balanced Diversity

At itSMF Sweden in March 2012, Karen gave a keynote presentation introducing the Balanced Diversity framework for organisational change and how it can be applied within IT Service Management.   Sj├Ątte Sinnet # 2 – Karen Ferris, Balanced Diversity – A portfolio Approach to Organisational Change from itSMF on Vimeo. … read the full article.

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