Resource Type: Video

Video TFT12 – Balanced Diversity – A Portfolio Approach to Organisational Change

In 2011, Karen’s book – ‘Balanced Diversity – A Portfolio Approach to Organisational Change’ was published. The book introduces the reader to an innovative framework for organisational change and how it can be applied to IT Service Management. In this presentation Karen introduces the framework and how it can be used for all types of …
Read more →read the full article.

Video TFT12 – Planting the Seeds – Overcoming the Talent Shortage

On Tomorrow’s Future Today 2012 (TFT12), Breed presents on ways in which to overcome the talent shortage in ITSM.   … read the full article.

Video Gerard Norsa Interviews Karen at LEADT12

At itSMF Australia LEADIT Conference 2012, Gerard Norsa interviewed Karen about her keynote presentation on organisational change for IT service management.   … read the full article.

Video itSMF Sweden – Balanced Diversity

At itSMF Sweden in March 2012, Karen gave a keynote presentation introducing the Balanced Diversity framework for organisational change and how it can be applied within IT Service Management.   Sj├Ątte Sinnet # 2 – Karen Ferris, Balanced Diversity – A portfolio Approach to Organisational Change from itSMF on Vimeo. … read the full article.

Join the Macanta Mailing List to receive our latest news and information about upcoming events.