In 2011, Karen’s book – ‘Balanced Diversity – A Portfolio Approach to Organisational Change’ was published. The book introduces the reader to an innovative framework for organisational change and how it can be applied to IT Service Management. In this presentation Karen introduces the framework and how it can be used for all types of …
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On Tomorrow’s Future Today 2012 (TFT12), Breed presents on ways in which to overcome the talent shortage in ITSM. … read the full article.
At itSMF Australia LEADIT Conference 2012, Gerard Norsa interviewed Karen about her keynote presentation on organisational change for IT service management. … read the full article.
At itSMF Sweden in March 2012, Karen gave a keynote presentation introducing the Balanced Diversity framework for organisational change and how it can be applied within IT Service Management. Sjätte Sinnet # 2 – Karen Ferris, Balanced Diversity – A portfolio Approach to Organisational Change from itSMF on Vimeo. … read the full article.