Resource Type: Video

Video Karen’s Conversations #27

In Karen’s Conversations #27 I talk to Louis Spence – State Account Director at Randstad Recruitment. Louis and I explore how to win in the world of IT – trends in the market, how to succeed with a job application and blitz it at the interview. … read the full article.

Video Karen’s Conversations #26

In Karen’s Conversations #26, I talk with Sam Dureau – Director, People Change Management, at the Australian Tax Office. We discuss what Sam believes is the missing link within organisational change – change leadership. We explore what change leadership looks like and how a change leader manages people through change when they are also being …
Read more →read the full article.

Video The ITSM Crowd – Enterprise Service Management Part 2

Karen joined Clare Agutter, Simon Dorst, Daniel Breston and Martijn Adams to continue the discussion on Enterprise Service Management. … read the full article.

Video Karen’s Conversations #25

In Karen’s Conversations #25, I talk with Lana Yakimoff about Service Integration and Management SIAM. We explore the question ‘SIAM – Is It Really That Hard?’. And here is the blog that Lana refers to!   … read the full article.

Video Karen’s Conversations #24

Talking with Dave O’Reardon about CSAT, the benefits and pitfalls, NPS and why the numbers don’t count! … read the full article.

Video LEADit 2012 – Karen Ferris interview

itSMF Australia’s Director of Publications, Karen Ferris spoke to Gerard Norsa during LEADit 2012 at the Gold Coast Convention and Exhibition Centre 20-22 August 2012 about how to make ITSM change stick once it has been implemented. … read the full article.

Video Karen’s Conversations #23

Talking with Mat-Thys Fourie – Professional Problem Solver [IPPS] and Founder Thinking Dimensions Global & KEPNERandFOURIE. We explore the Problem Management landscape. … read the full article.

Video Karen’s Conversations #22

Talking with Aprill Allen (Conference Director) about the upcoming itSMF Australia conference – SM 2.0. … read the full article.

Video Karen’s Conversations #21

Karen talks with Malini Jayaganesh about her BRM journey – the challenges and how she used innovative ways to overcome them. … read the full article.

Video Karen’s Conversations #20

Talking with Korrine Jones from OD Consulting about leading dispersed, virtual and remote teams. … read the full article.

Video Karen’s Conversations #19

In part 2 of my conversation with Michi Tyson, we continue to talk about boosting your process improvement. You can watch part 1 here. … read the full article.

Video Karen’s Conversations #18

Karen talks with Michi Tyson from Agile Attitudes about ‘Boosting Your Process Improvement’. Part 1 in a series of 2 conversations. You can watch part 2 here. … read the full article.

Video Karen’s Conversations #17

Karen talks to Rob England (aka The IT Skeptic) about his journey and recent epiphany. … read the full article.

Video Karen’s Conversations #16

Talking with Andie Kis about how IT needs to market its value to the rest of the business. … read the full article.

Video Karen’s Conversations #15

Karen talks to Stephen Mann about the IT Service Management tools landscape. … read the full article.

Video Karen’s Conversations #14

Karen talks to Em Campbell-Pretty from Context Matters about ‘Habits of Effective Leaders’. … read the full article.

Video Karen’s Conversations #13

Karen talks to Aaron Barnes about the Business Relationship Management Institute. Watch as Aaron breaks the RACI model! … read the full article.

Video Karen’s Conversations #12

In Karen’s Conversations #12, Karen talks to Kaimar Karu – Head of Product Strategy and Development at AXELOS – about ‘What’s New With AXELOS?’ Link to Facebook page BACK2ITSM … read the full article.

Video Karen’s Conversations #11

  Karen talks to Mark Smalley (@marksmalley) about the Business Information Services Library (BiSL). Useful links: ASL BiSL Foundation: www.aslbislfoundation.org White papers: http://aslbislfoundation.org/bisl/publicaties/bisl-whitepapers/ ITIL-BiSL: https://www.axelos.com/case-studies-and-white-papers/itil-and-bisl-sound-guidance-for-business SIAM-BiSL: https://smalleysoneliners.blogspot.co.at/2015/12/siam-bisl.html Certification: www.apmg-international.com/en/qualifications/bisl/bisl.aspx Framework book: www.vanharen.net/shop/bislreg-a-framework-for-business-information-management-2nd-edition/ Free download BiSL Pocket Guide: http://bit.ly/BiSL-In-a-nutshell Video BiSL in 3 minutes: www.vanharen.net/blog/business-management/speakers-corner-bisl/ … read the full article.

Video Karen’s Conversations #10

read the full article.

Video ITSM Crowd – Service Desk 2020

Claire Agutter from ITSM Zone talks to Karen and others about the future of the Service Desk. … read the full article.

Video Shadow IT – Not Your Enemy – Not Your Friend

Karen talks to LANDESK about shadow IT. … read the full article.

Video ITSM Crowd – Organisational Change Management

Claire Agutter from ITSM Zone talks to Karen, Simone Moore, Suresh GP, Randy Sternberg, Andie Kis and David Backham about organisational change management. … read the full article.

Video ITSM Crowd – What’s Hot in Australia and New Zealand

Claire Agutter of ITSM Zone talks to Karen and Aprill Allen, Simon Dorst, Michelle Goldsmith-Major and James Gander about IT service management in Australia and New Zealand. … read the full article.

Video Karen’s Conversations #9

Karen talks to James Finister – Global ITSM Strategist at TCS – about Service Integration and Management (SIAM). The three AXELOS white papers on SIAM can be found here.   … read the full article.

Video ITSM Global Podcast – Service Management 15

The All Things ITSM team talk to Karen about the new ITIL Practitioner qualification. … read the full article.

Video Karen’s Conversations #8

In Karen’s conversations #8, Karen talks to Matthew Burrows from BSM Impact about SFIA – Skills Framework for the Information Age. Karen and Matthew explore the benefits of SFIA to both the individual and the organisation and how organisations are using the framework. Karen asks Matthew about a case study in the use of SFIA and they …
Read more →read the full article.

Video The ITSM Crowd – Episode 2 – ITSM and People

Karen joins Claire Agutter of ITSM Zone and Mohamad Sibai, Patricia Speltincx and SureshGP to discuss ITSM and people. … read the full article.

Video Sysaid at SITS15

Sysaid asked ITSM personas at SITS15 for their top tips for working on the Service Desk. Karen at 2:20. … read the full article.

Video ITSM Global Podcast – SITS 15

The All Things ITSM team talk to Karen at SITS 15. Karen hosted a keynote panel exploring “Why We Should Champion Equality in the IT Workplace”. The team review the panel and discuss other aspects regarding women in IT. … read the full article.

Video ITSM Global Podcast – itSMFNZ 2015

The All Things ITSM team talk to Karen at the itSMF New Zealand Conference 2015. Discussing marketplace trends, SIAM, defining service, cultural change, maturity assessments and more. … read the full article.

Video Karen’s Conversations #7

In Karen’s Conversations #7 I talk to Simone Moore about life in France and the differences in ITSM between Europe and Australia / New Zealand. We also discuss the upcoming SITS15 conference in London. Links: Simone’s conference blogs: Norway and Sweden Sweden Conference – Simulation Game Panel Conference podcasts from All Things ITSM SITS15 Women in …
Read more →read the full article.

Video Karen’s Conversations #6

In Karen’s Conversations #6, I talk to  New Zealanders Tristan Boot and James Gander about changes in the IT/ITSM industry over the last 18 months and where it is going. Links: http://www.itsmf.org.nz http://www.itsmfconference.org.nz   … read the full article.

Video BYOD Revolution Means ITSM Evolution

At the itSMF Australia Tasmania Q4 seminar Karen delivered her presentation on what BYOD means for ITSM = “BYOD Revolution Means ITSM Evolution”. The presentation was filmed and edited by Nick Laggar of itSMF Australia. … read the full article.

Video Karen’s Conversations #5

Karen talks to Aprill Allen aka. Knowledge Bird about the world of Knowledge Management. Useful links: KCS – http://library.serviceinnovation.org/ Klever – http://getklever.com/ Esteban Kolsky re knowledge stats – http://www.parature.com/esteban-kolsky-invest-in-km/ ActKM website and discussion list – http://actkm.org/ David Gurteen – http://www.gurteen.com/ Melbourne KM forum – http://www.meetup.com/Melbourne-KMLF/ … read the full article.

Video Karen’s Conversations #4 – OBASHI from the Source

Karen talks to the creators of OBASHI – Paul Wallis and Fergus Cloughley – along with Claire Agutter about the origins of OBASHI and its growth. You can view the original conversation about OBASHI with Claire Agutter here. More OBASHI information here … read the full article.

Video Karen’s Conversations #3 – The Changing Face of the Service Desk

Karen talks to Barclay Rae – Independent Business Consultant – about the changing face of the Service Desk. … read the full article.

Video Karen’s Conversations #2 – ITIL and KCS

Karen talks to John Custy about ITIL and Knowledge Centered Support (KCS). … read the full article.

Video Karen’s Conversations #1 – OBASHI

Karen talks to Claire Agutter from IT Training Zone about the OBASHI methodology. … read the full article.

Video itSMF Australia LEADIT 2013 Conference

At the itSMF Australia LEADIT 2013 conference, Karen gave a keynote about ITSM tool selection entitled ‘ITSM Monopoly – Don’t Make ITSM Tool Selection A Game of Chance’. … read the full article.

Join the Macanta Mailing List to receive our latest news and information about upcoming events.