Resource Type: Audio

Video ITSM Antipodean Podcast – Episode 41

Month in Review Karen’s highlight was the Peter Hepworth visit to Australia. Two Q&A sessions in Sydney and Melbourne and interview with Gerard Norsa. Reflections, Forecast and Farewell Special guest Chris Dancy Statistics from Chris: BORN ON  March 4, 2011 – Year 2 started episode 15 at the itSMF NZ conf – Year 3 – 31 – GENE …
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Video ITSM Antipodean Podcast – Episode 40

The podcast team talk to Nanyi Gong about ITSM outside of IT. … read the full article.

Video ITSM Antipodean Podcast – Episode 39

Karen, Simone and Tristan discuss the value of training in the latest ITSM Antipodean podcast. … read the full article.

Video ITSM Antipodean Podcast – Episode 38

DEADLINES, DOWNTIME  AND DIETS SHOW NOTES Month in Review While our eminently masterful leader Karen is unfortunately away, Tristan hosts this episode and in true ‘hollywood’ style took a few re-takes of the intro but got groovy after that! Knew we should have kept the recording for an ‘out-takes’ episode – oh well. Rob –a …
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Video ITSM Antipodean Podcast – Episode 37

EXCLUSIVE! Peter Hepworth, CEO Axelos, interviewed by our region for our region. In true Antipodean spirit. … read the full article.

Video ITSM Antipodean Podcast – Episode 36

Live from the floor at LEADIT 2013, the crew talk to delegates about their conference experience. … read the full article.

Video ITSM Antipodean Podcast – Episode 35

SImone takes the helm and the crew talk about whistle blowing and ITSM. … read the full article.

Video ITSM Antipodean Podcast Episode 34

EPISODE 34 SHOW NOTES Month in Review TFT13 was a resounding success. Amazing statistics collated by Chris Dancy. 76 million impressions following the live streaming. More than Knowledge13! Read all about TFT. Breed’s discussion with Chris Dancy reveals many organisations are now trying to get on board with the TFT concept. TFT compared to TED! …
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Video ITSM Antipodean Podcast – Episode 33

The team talk to Dave O'Reardon from Silversix about measuring and responding to customer satisfaction results. … read the full article.

Video ITSM Antipodean Podcast – Episode 32

Rob, Tristan and guest host Kirstie Magowan talk to itSMF New Zealand Conference attendees about their conference experience. … read the full article.

Video ITSM Antipodean Podcast – Episode 31

Rob and Tristan talk to Gene Kim about Unicorns, Horses and the rise of DevOps. … read the full article.

Video ITSM Antipodean Podcast – Episode 30

Karen, Rob and Simone talk to Scott Spence from CC Learning about Project Management, Service Management and life as an ATO. … read the full article.

Video ITSM Antipodean Podcast Episode 29

Karen, Rob and Tristan talk to Rachel Wilson, Service Manager at New Zealand Inland Revenue about the real world of change and release management. … read the full article.

Video ITSM Antipodean Podcast – Episode 28

Karen, Rob and Simone discuss culture and organisational change management and why it eludes ITSM. … read the full article.

Video ITSM Antipodean Podcast – Episode 27

The ITSMAP team reflect on the highlights and lowlights of 2012 and give their predictions for 2013. Lots of laughter and frivolity coupled with some serious and controversial moments! The festive roundup for 2012 with Karen, Tristan, Simone and Rob. … read the full article.

Video ITSM Antipodean Podcast – Episode 26

EPISODE 26 SHOW NOTES Meet Fred Luddy – CPO Servicenow Month in Review Rob – Highlight of the month was TFT12. All presentations are here. Karen – Highlight was being the 3rd speaker on TFT12 – making history with the first 24-hour IT conference following the sun. Read more about TFT12 here. Meet Fred Luddy …
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Video ITSM Antipodean Podcast – Episode 25

EPISODE 25 SHOW NOTES Industry Advice on ITSM Technology – What Is It Worth? Month in Review Tristan – Just returned from itSMF International AGM in Stockholm held in conjunction with the Swedish Conference. Tristan recorded with the Top of the World podcast. Rob – Rob ran a Twitter chat on Service Catalogues. Rob grinding …
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Video ITSM Antipodean Podcast Episode 24

EPISODE 24 SHOW NOTES Standard and Case Approach Introduction Our new regular podcast host Rob England gives a potted history of himself and his alter ego the IT Skeptic. Month in Review Simone – New HDAA support news. Accepted presentation for TFT12. Tristan – New job is going well but requires more coffee! Rob – …
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Video ITSM Antipodean Podcast Episode 23

EPISODE 23 SHOW NOTES KNOWLEDGE MANAGEMENT AND ITSM Month in review Tristan started his new job and undergoing a great induction process. Karen & Tristan both recovering from a great itSMF Australia LEADIT12 conference on the Gold Coast. It was a resounding success. Social media was key at the conference and the pre-conference Twitter Chats …
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Video ITSM Antipodean Podcast Episode 22

The ITSM Antipodean podcast crew record live from the floor of the 15th itSMF Australia Conference LEADIT. … read the full article.

Video ITSM Antipodean Podcast Episode 21

This week the team talk to special guests Kathryn Howard and Chris Dancy about the upcoming itSMF Australia Conference and the future of service management and social media. … read the full article.

Video ITSM Antipodean Podcast ~ Episode 20

This month the ITSM Antipodean podcast crew discuss how to survive your next conference and get you return on investment. Some great tips and insights. … read the full article.

Video ITSM Antipodean Podcast – Episode 19 – Live from ITSMF NZ Conference 2012

The podcast crew (sans Andrew) record live from the departure lounge at the itSMF New Zealand conference 2012. Your podcast crew are Karen Ferris, Simone Moore, Tristan Boot and Andrew Friar. The crew will record the next show on June 27, 2012. Suggestions for guests and podcast topics to info@macanta.com.au   … read the full article.

Video ITSM Antipodean Podcast ~ Episode 18

Karen and Simone talk to Mark Sutherland of G2G3 about gamification, serious games and simulations. … read the full article.

Video ITSM Antipodean Podcast ~ Episode 17

  Listen on iTunes here. RFP – THE GOOD THE BAD AND THE UGLY SHOW NOTES Month in review Tristan, Simone and Andrew discuss the past months highlights and lowlights while Karen travels the world again, attending the ITSMF International Publications forum in Warsaw. However, she does send her apologies. Tristan provided a bit of …
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Video ITSM Antipodean Podcast ~ Episode 16

The ITSM Antipodean podcast team talk about sources of service management information and how to drink from the fire hose in episode 16. … read the full article.

Video ITSM Antipodean Podcast ~ Episode 15

Incidents, Problems & Chaos – ITSM WEEKLY ANTIPODEAN PODCAST EPISODE 15 from ServiceSphere on Vimeo. Download here Listen on iTunes here Subscribe / listen to all shows on Soundcloud SHOW NOTES Incidents, Problems & Chaos What happens when the bottom of the world chat about IT Service Management. HOSTS for Episode 15:  Simone Moore, Andrew …
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Video ITSM Antipodean Podcast ~ Episode 14

Swim, Swam, Swami – ITSM WEEKLY ANTIPODEAN PODCAST EPISODE 14 from ServiceSphere on Vimeo. Download here. Listen on iTunes here. Subscribe / listen to all shows on Soundcloud. Tristan, Andrew and Karen discuss the past months highlights and lowlights. A hectic start to 2012 and business is looking good. The IT job market seems to …
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Video ITSM Antipodean Podcast ~ Episode 12 and a Bit!

Prognostication From Tomorrow – ITSM WEEKLY ANTIPODEAN PODCAST EPISODE 12.5 by ITSMWeekly Download here Listen on iTunes here THE FESTIVE ROUND-UP SHOW NOTES The Team Reflect on 2011 & Look Forward to 2012 Highlights for the Month Simone’s highlight for the month was the round of sustainability workshops that Karen did for HDAA and attending first …
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Video ITSM Antipodean Podcast ~ Episode 12

  THE JOLLY GREEN GIANT IN THE ROOM – ITSM WEEKLY ANTIPODEAN PODCAST EPISODE 12 from ServiceSphere on Vimeo. Listen on iTunes here Download the MP3 here SHOW NOTES Month in review Simone, Tristan and Karen discuss the past months highlights and lowlights. Tristan attended Fusion USA Conference and itSMF AGM and returned to Christchurch for the …
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Video ITSM Antipodean Podcast ~ Episode 11

The ITSMAP team discuss mobile computing and BYOD (Bring Your Own Device) with special guest Jodie Rugless. What does BYOD mean for ITSM? … read the full article.

Video ITSM Antipodean Podcast ~ Episode 10

The ITSMAP crew talk about organisational change. Is it really that hard? All revealed in episode 10. … read the full article.

Video ITSM Antipodean Podcast ~ Episode 9

Karen, Simone and Tristan discuss the highlights of the itSMF Australia 2011 Conference in Perth. It appears that Australia have raised the bar when it comes to hosting a national conference. That's what the delegates said. Hear what the ITSMAP team have to say. … read the full article.

Video ITSM Antipodean Podcast – Episode 8 – Live from ITSMFA

On the road to LEADIT 2011 - itSMF Australia 2011 National Conference. The crew record live from the itSMF Australia 14th National Conference and talk to a myriad of guests! … read the full article.

Video ITSM Antipodean Podcast ~ Episode 7

SImone, Tristan, Breed and Karen use the itSMF Australia 2011 Conference Programme to drive this month's conversation. This one goes everywhere! … read the full article.

Video ITSM Antipodean Podcast – Episode 6

The ITSM Antipodean Podcast team talk all things people and social media. Breed joins Simone, Andrew and Karen whilst Tristan continues to dine out on the success of the itSMF New Zealand Conference. … read the full article.

Video ITSM Antipodean Podcast Episode 5 ~ Live from itSMF NZ 7th Annual Conference

The ITSMAP crew (Karen, Breed, Tristan and Simone) broadcast live from the itSMF New Zealand 7th Annual Conference. Breed pretends to be Andrew (who had to fly home) and thought the conference was warm and friendly. Tristan – President itSMF NZ - is overwhelmed by the success of the conference. It doubled in delegate numbers since 2010 – small but perfectly formed. The departure lounge concept is a great success. … read the full article.

Video ITSM Antipodean Podcast Episode 4

Andrew wonders what people are doing ITIL to! Sony still struggling to move on past being a booby of the month. Tristan is looking forward to the business service catalogue workshop on the first morning of the NZ conference. Simone involved with the review of itSMF publication on tool selection. Karen presenting at Green IT Week 2011 on 3 June, CitySwitch on 17 June and delivering a Thought Rock webinar on 15 June Qualifications and Credentials - Special Guest – Peter Doherty … read the full article.

Video ITSM Antipodean Podcast Episode 3

Tristan’s move to the City of Sails and coming to terms with new ITSM challenges. Andrew facing client challenges and thinking about storage as a commodity. Simone run off her feet with training and prepping for NZ Conference in June. Karen makes a link between ITSM and Angry Birds as well as ITSM and the Royal Wedding. Special Guest – Kirstie Magowan – Chief Editor itSMF Publications. … read the full article.

Video ITSM Antipodean Podcast Episode 2

Simone - HDAA community project in regional schools increasing the understanding of the reality of an IT career Andrew - Heckled at itSMF NSW Q1 seminar and is reading IT Governance book Interested in the future of IT such as the BYO policy at Suncorp. Tristan – post earthquake recovery and on the move to Auckland. itSMF Conference arrangements in progress for New Zealand – expecting BIG things. Karen – attended itSMF Publications Workshop in Amsterdam – ITIL update brief - call for involvement in publications – 2011 white paper competition open … read the full article.

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