Strategy Generation

Your success depends on having a clear and shared strategy that is linked to that of the business. Without this your organisation has no goal or purpose. Strategy Generation provides you with a plan, a pattern of actions, a position and perspective – that is; vision and direction.

Does my ITSM strategy link to that of my business?
How do I get senior management commitment to my ITSM initiatives?
What activities do I need to undertake to achieve my vision and goals?


Do you ask yourself any of these questions? If the answer is YES, you need MACANTA’s Strategy Generation Workshop.


MACANTA provides a one day facilitated workshop to develop your vision, strategies, goals and activities to ensure that your ITSM implementation and service improvement initiatives are a success.



  • A facilitated workshop generating strategy, vision and goals
  • A strategic planning document including vision, objectives, goals and initial activities
  • A consensus on approach
  • Collaboration with an industry leader in Service Management to assist you on your journey
  • A reduced risk to your implementation and service improvement initiatives through common understanding and shared goals and objectives


  • Service Management expertise
  • Globally recognised industry thought leadership
  • Proven track record in workshop facilitation
  • Independent objective approach
  • Experience in strategy generation, vision and goal setting

“The secret of success is constancy to purpose” – Benjamin Disraeli

Click here to request a booking or pricing for a Strategy Generation workshop.