ITSM & Business Improvement

Process Improvement

How can I ensure I have effective and efficient processes that support my business needs?

I have done a maturity assessment – now what?

Where do I find the skills and resources to help me design and implement effective processes?

How can I ensure that the impact of change on the organisation is managed?

Do you ask yourself any of these questions? If the answer is YES, you may need to look at investing in a Process Improvement service. Macanta works with your organisation to obtain buy-in and understanding of new or changed processes from all staff.

Macanta will analyse existing processes, recommend changes and design new processes as necessary. We ensure that we understand your business needs and drivers, so that the processes underpin them.

We will work with you to determine the scope of the service. Whether you want one or more processes designed or improved is your choice.

Platform Selection

Do you have the right platform for the right job?

Do you have an understanding of all of the offerings available on the market – their pros and cons?

Do you have the resources available to drive and manage the platform selection process?

Will your staff willingly buy-in to the change?

Do you have a comprehensive plan in place to start this process?

“If the only tool you have is a hammer, you tend to see every problem as a nail” – Abraham Maslow


The Macanta 10-step approach ensures that you identify all your requirements, now and into the future, and select a technology solution that aligns with the strategic direction of your organisation. Macanta can help at any stage, or manage the whole process to ensure you select the platform (and vendor) for long-term success.

  1. STRATEGY: Identify strategic direction and business drivers for platform replacement
  2. OWNERSHIP: Identify all stakeholders, their roles and commence engagement
  3. REQUIREMENTS: Gather requirements (functional and non-functional) – prioritise and validate
  4. GAP ANALYSIS: Comparison of future requirements with current processes to identify any gaps
  5. RFT: Creation and distribution of RFI/RFP/RFT
  6. EVALUATE: Evaluation of responses and scoring against requirements
  7. SHORTLIST: Determine a shortlist of providers requiring further analysis
  8. DEMONSTRATION: Vendor demonstrations of platforms and reference checks
  9. SELECTION: Final review and vendor selection
  10. PROCUREMENT: Procurement and closure (including project review)

Advisory Service

Where can I get help as and when I need it?

When I have a problem, whom can I call?

Can I get subject matter expertise on demand?

My service improvement project has come to a halt – what can I do?

Are there more questions than answers? Help is at hand, when you need it and, as you need it.

Macanta can help with your challenge, your issue, your question, and your problem.


Macanta can provide Advisory Services on demand.

We can provide advisory services for you or your staff in service management. This can be used as a career development / competency building service or to get things back on track when they have gone astray. You may be in need of additional resources to assist you on a particular project and Macanta can help.

Customers can pre-buy Macanta hours and use as required. Macanta will keep you regularly informed of how many hours have been used and what is remaining.


On demand advisory services driven by you

Help as and when you need it

The Macanta Advantage

Service Management expertise

Highest ITIL accreditation

Real world experience

Globally recognised industry thought leadership

Proven track record in advising staff and organisations

Organisational change management expertise

Request a booking or pricing for an Advisory Service.

“The only thing to do with good advice is to pass it on. It is never of any use to oneself” – Oscar Wilde

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