How can I ensure I have effective and efficient processes that support my business needs?
I have done a maturity assessment – now what?
Where do I find the skills and resources to help me design and implement effective process?
How can I ensure that the impact of change on the organisation is managed?
Will staff buy-in to new or changed processes?
Do you ask yourself any of these questions? If the answer is YES, you may need to look at investing in a Process Improvement service. Macanta works with your organisation to obtain buy-in and understanding of new or changed processes from all staff.
Macanta will analyse existing processes, recommend changes and design new processes as necessary. We ensure that we understand your business needs and drivers, so that the processes underpin them.
We will work with you to determine the scope of the service. Whether you want one or more processes designed or improved is your choice.
Do you have the right tool for the right job?
Do you have an understanding of all of the tools available on the market – their pros and cons?
Do you have the resources available to drive and manage the tool selection process?
Will your staff willingly buy-in to the change?
Do you have a comprehensive plan in place to start this process?
Macanta can help at any stage, or manage the whole process to ensure you select the tool (and vendor) for long-term success,
“If the only tool you have is a hammer, you tend to see every problem as a nail” – Abraham Maslow
The Macanta 10-step approach ensures that you identify all your requirements, now and into the future, and select a technology solution that aligns with the strategic direction of your organisation.
Where can I get help as and when I need it?
When I have a problem, whom can I call?
Can I get subject matter expertise on demand?
My service improvement project has come to a halt – what can I do?
Are there more questions than answers? Help is at hand, when you need it and, as you need it.
Macanta can help with your challenge, your issue, your question, and your problem.
Macanta can provide Advisory Services on demand.
We can provide advisory services for you or your staff in service management. This can be used as a career development / competency building service or to get things back on track when they have gone astray. You may be in need of additional resources to assist you on a particular project and Macanta can help.
Customers can pre-buy Macanta hours and use as required. Macanta will keep you regularly informed of how many hours have been used and what is remaining.
On demand advisory services driven by you
Help as and when you need it
The Macanta Advantage
Service Management expertise
Highest ITIL accreditation
Real world experience
Globally recognised industry thought leadership
Proven track record in advising staff and organisations
Organisational change management expertise
Request a booking or pricing for an Advisory Service.
“The only thing to do with good advice is to pass it on. It is never of any use to oneself” – Oscar Wilde