our resources your tools for success

Audio and Video

Karen’s Conversations #2our resources

Karen talks to John Custy about ITIL and Knowledge Centered Support (KCS)

The HDI and Axelos whitepaper can be downloaded here.


Karen’s Conversations #1

Karen talks to Claire Agutter from IT Training Zone about the OBASHI methodology.





You can watch the slides and listen to the audio of Karen’s keynote presentation¬†and the hypothetical panel using the links below.

Keynote – Service Management Monopoly

Hypothetical – IT: To Protect and Serve

You can also watch the video of Karen’s keynote below.

The video of the Rob England hosting the humorous panel session exploring a hypothetical government IT scenario.

Gerard Norsa Interview with Karen Following Her Keynote at itSMF LEADIT 2013 Conference


TFT13 – Karen Ferris – Balanced Diversity – Which Practices for Which Change?


TFT12 – Breed Lewis – Planting The Seeds – Overcoming the Talent Shortage


TFT12 – Karen Ferris – Balanced Diversity


itSMF Conference LEADIT 2012





You can watch the presentations and listen to the audio of Karen’s keynote, break-out session and the Green panel session by clicking on the links below.

Keynote – Service Management Sticky Stuff

Breakout session – Balanced Diversity

Green panel – The Greenie, the Guru and the IT Skeptic.


LEAD12 Interview with Karen Ferris on Organisational Change, International Publications and Green IT.


Karen Ferris Presents ‘Balanced Diversity’ at itSMF Sweden March 2012

Sjätte Sinnet # 2 РKaren Ferris, Balanced Diversity РA portfolio Approach to Organisational Change from itSMF on Vimeo.