TFT12 – Balanced Diversity – A Portfolio Approach to Organisational Change

In 2011, Karen’s book – ‘Balanced Diversity – A Portfolio Approach to Organisational Change’ was published. The book introduces the reader to an innovative framework for organisational change and how it can be applied to IT Service Management.

In this presentation Karen introduces the framework and how it can be used for all types of change be it operational, tactical or strategic and ensure that they are successfully embedded into the organisation.
 

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