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Video New Year, New Skills?

It is estimated that over the next few years the skills shortage in IT will grow considerably especially in Cyber Security and Project Management. Companies will need to recognise and fill the gaps in staff knowledge with agility and make sure they have the necessary professional qualifications to keep up with the huge changes in …
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Video Digital Transformation Needs Organisational Change Management

All types of organisations are examining digital transformation. Digital transformation is the integration of modern technology into all aspects of the business bringing about fundamental changes in organisational culture, operations and service delivery. Its aim is to innovate and grow. Such fundamental change requires extensive organisational change management (OCM). It is not an option. OCM …
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Video How Do You Do Digital Transformation?

Can digital transformation happen in organisations that are just not born that way? Some organisations are just born digital. The likes of Amazon, eBay and Australia’s REA Group come to mind. Nigel Dalton, CIO of REA Group, stated that they don’t have a digital strategy because it’s “all we do”. Their businesses have been built …
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Video eco-ITSM – How Do We Use It?

Our approach is to align the eco-ITSM service with your vision, goals and objectives. We will work with you to determine your scope. I have a Green IT project. Why do I still need eco-ITSM? Your Green IT project(s) will most likely include data centre consolidation, virtualisation, recycling, data de-duplication, power management and so on. …
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Video We Need to Talk About eco-ITSM – What is it?

What is it? eco-ITSM is an innovative and effective service offered by Macanta Consulting. It uses best practice IT Service Management to facilitate your sustainability objectives. It assesses the sustainability of your Service Management processes across the lifecycle to minimise costs, reduce waste and reduce carbon emissions. It provides a baseline from which to drive …
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Video Karen’s Conversations #11

  Karen talks to Mark Smalley (@marksmalley) about the Business Information Services Library (BiSL). Useful links: ASL BiSL Foundation: White papers: ITIL-BiSL: SIAM-BiSL: Certification: Framework book: Free download BiSL Pocket Guide: Video BiSL in 3 minutes: … read the full article.

Video Top 5 Reasons Your Organisation Needs eco-ITSM

Many businesses struggle to develop IT and business strategies that work hand in hand with Corporate Social Responsibility (CSR). Often that is because IT tends to focus on technology alone. eco-ITSM brings sustainability across the whole service lifecycle and achieves constructive organisation-wide change.   The eco-ITSM focus is on process. Process improvements that include sustainability …
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Video Karen’s Conversations #8

In Karen’s conversations #8, Karen talks to Matthew Burrows from BSM Impact about SFIA – Skills Framework for the Information Age. Karen and Matthew explore the benefits of SFIA to both the individual and the organisation and how organisations are using the framework. Karen asks Matthew about a case study in the use of SFIA and they …
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Video BYOD Revolution Means ITSM Evolution

The adoption of Bring Your Own Device (BYOD) practices in the enterprise is gathering momentum. By 2016, Gartner predicts 38% of companies worldwide will have stopped buying devices for employees. Gartner researchers also predict that by 2017, half of employers will require their employees to supply their own devices and that by 2020, 85% of …
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Video Karen’s Conversations #7

In Karen’s Conversations #7 I talk to Simone Moore about life in France and the differences in ITSM between Europe and Australia / New Zealand. We also discuss the upcoming SITS15 conference in London. Links: Simone’s conference blogs: Norway and Sweden Sweden Conference – Simulation Game Panel Conference podcasts from All Things ITSM SITS15 Women in …
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Video Women in IT Week

When Toby Moore asked me to write for ServiceDesk360, he also mentioned that he was in the early planning stages of a Women in IT week for spring 2015. With that in mind and the fact that I had just been awarded the Lifetime Achievement Award by itSMF Australia, for my contribution to the industry, …
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Video Shift Left! And Then Again!

Karen has written for IT Chronicles. Service Desk 360 recently conducted a Service Desk survey with the purpose being to collect different views and wants across the IT department; from the IT Director to first-line technician, then to compare those views in a helpful and constructive way. In response to the survey question ‘If I …
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