Month in Review
Simone takes the host role while Karen away this episode & special guest crew filling in for Tristan (bacon & all).
Rob believes the Asiana crash in San Francisco and other air crashes can teach us much about Root Cause Analysis – agree with that one!
Citrix published a free booklet of Rob’s articles on Sensible Service Management
Rob wondering where all the Chinese ITSM experts are in light of their biggest infrastructure build in history.
Simone in a peak period of training and consulting – a repeating pattern for the closing and opening of Financial Year period.
IT gets a more positive look in at KM Australia 2013 Congress – fabulous presentation by Ezypay CTO, James King about their challenges, successes and lessons learned in sharing knowledge across IT. You can catch what happened on Storify here.
Aprill gearing up for launching some ITSM Marketing material balanced out with KM Congress activities.
Special guest – Aprill Allen
Rob declines to give a rendition but kicks off the conversation around the unrealistic rosy fantasising of the world of whistle blowing and what that means to ITSM.
Are they Heroes, traitors, Whistle-Blowers or Spies?
We get the government we deserve and an Orwellian one only rises up when the people let it.
Privacy rendered impossible by the “global village” so whether we should have it or not is academic.
Aprill shares her take about being hunted down. We no longer need the NSA to find us.
No secrets anymore! Employee data viewed, understanding who our influencers and nodes in the organisation are and issues of HR using candidates personal Facebook and Twitter IDs as opposed to only the professional skills they bring.
Aprill chats about concerns for those operating as the check & balance mechanism – risking their lives and credibility with zero protection. Great example is Russel Crowe’s film, The Insider
IT workers at the forefront of how the lack of privacy is used and abused for our protection and we need to search our souls to what we do and don’t be a part of.
Are the ‘gates’ within IT realistic and allowing our people to be empowered as they need to be. ‘We’re not the inhibitor but the protector’
The cultural mind capture
“Trust = competency + character” Colonel Nate Allen quote from his work with the enterprise collaboration project for leaders within the US Army.
The crew struggles with the balance between personal ethics and various companies for whom you may do work and their personal experiences.
The HR and Leadership aspect within ITSM
Drawing the line between Trust vs. Law when you used to have access and it’s taken away.
The positive use of access gates and levels for IT Staff
Tumblr Obama reading your email
Picks of the Month
Aprill: Getklever.com Knowledge Centred Support (KCS) assessment and community resources without paying huge consulting dollars.
Simone: ITSM: The ITSM XX Perspectives on Google Plus Communities started by Farah Remtullawhere a number of IT woman are jumping in and discussing issues about our place in the ITSM world such as: Missing in Action: Women.
Booby(s) of the Month
Rob couldn’t stop tweeting about the earthquakes in New Zealand (After 40 years of quiet there have been 5 mega quakes on the Pacific Plate since 2000)
PayPal error: what if they never find how it happened
@Plexent You guys don’t seriously think you can trademark “Service Management Office” do you?
Rob nearly ‘pukes’ at a recent quote in a vendor brochure – it’s mesmorising!
If you have any topic requests or guest recommendations for the crew via email at:email@example.com