The adoption of Bring Your Own Device (BYOD) practices in the enterprise is gathering momentum. By 2016, Gartner predicts 38% of companies will have stopped buying devices for employees; by 2017, half of employers will require their employees to supply their own devices; and by 2020 85% of companies will have some sort of BYOD program. This paper explores how IT Service Management (ITSM) can support the BYOD movement and also what the emerging trend means for ITSM.
This is the paper supporting Karen’s itSMF Australia conference LEADIT14 presentation
You can read it here: The BYOD Revolution Means ITSM Evolution.