Reset search

Filter:

Video Karen’s Conversations #26

In Karen’s Conversations #26, I talk with Sam Dureau – Director, People Change Management, at the Australian Tax Office. We discuss what Sam believes is the missing link within organisational change – change leadership. We explore what change leadership looks like and how a change leader manages people through change when they are also being …
Read more →read the full article.

Video Don’t Be a Statistic! Avoid the 70%!

Organisational Change Management practitioners and leaders are often heard affirming that 70% of change initiatives fail due to the lack of organisational change management (OCM). This largely quoted statistic is based on decades of so-called ‘research’ by the likes of the following: ·      McKinsey (2009) ·      Blanchard / Kotter (2008) ·      Miller (2002) ·      Beer and Nohria (2000) ·      Kotter …
Read more →read the full article.

Video Doing OCM to Invoke OCM

Organisational change management (OCM) practitioners would love to work in an environment where every project incorporated OCM without even thinking about it! However, many of us work in environments where OCM is not even considered or is an afterthought. The Situation A project is fully underway and steaming ahead. The following conversations take place: Program …
Read more →read the full article.

Video Weeds, Woods, Rocks and High Ground

I recently came across a great article by Michael Jarrett for Harvard Business Review entitled ‘The 4 Types of Organizational Politics’. In the article, Jarrett describes mapping the political terrain within an organisation. The chart he creates includes four metaphoric domains: the weeds, the rocks, the high ground, and the woods. He does this to …
Read more →read the full article.

Video Need to Influence? Ask Bob! – Part 2

Bob is Dr. Robert Cialdini. This is the second in a series of two posts about using Cialdini’s principles of influence. Cialdini, author of the groundbreaking book, Influence, and president of INFLUENCE AT WORK, is widely regarded as the “Godfather of influence” because of his years of scientific research on the psychology of influence. Cialdini’s …
Read more →read the full article.

Video Need to Influence? Ask Bob! – Part 1.

Bob is Dr. Robert Cialdini. This is the first of two posts that explore Cialdini’s six principles of influence and how can use them to our benefit. Cialdini, author of the groundbreaking book, Influence, and president of INFLUENCE AT WORK, is widely regarded as the “Godfather of influence” because of his years of scientific research …
Read more →read the full article.

Video Don’t Lose Out!!

If you have opened this article, then my experiment has worked! I am leveraging something called loss aversion. I was reading about loss aversion and the endowment effect and came to the realisation that we in organisational change management or indeed anyone trying to communicate and engage to get buy-in to a change or improvement …
Read more →read the full article.

Video The C.U.L.T. of Digital Transformation

At the end of last year I wrote an article called ‘Digital Transformation Needs Organisational Change Management’. The article stressed the need for organisational change management (OCM) in order for digital transformation efforts to be successful. The SADA systems survey I referenced stated that 53% of surveyed participants said their biggest challenge in completing a …
Read more →read the full article.

Video Book Review – ABC of ICT

Title: ABC of ICT Author: Paul Wilkinson and Jan Schilt Audience: This publication is aimed at any ITSM professional who is looking to make their ITSM initiatives a success. It is aimed at those needing guidance on they way in which the ‘Attitude’, the ‘Behaviour’ and the ‘Culture’ within the world of ICT and all …
Read more →read the full article.

Video Who Are My Change Champions?

Most discussions about organisational change management or business transition will include talk of sponsors, change agents and change champions. All are essential elements in successfully implementing and embedding change into the organisation regardless of its size or nature. I have previously written about selecting sponsors and the skills they need. In this post I would …
Read more →read the full article.

Video Digital Transformation Needs Organisational Change Management

All types of organisations are examining digital transformation. Digital transformation is the integration of modern technology into all aspects of the business bringing about fundamental changes in organisational culture, operations and service delivery. Its aim is to innovate and grow. Such fundamental change requires extensive organisational change management (OCM). It is not an option. OCM …
Read more →read the full article.

Video I Am Not Reorganising the Organisation – So I Don’t Need Organisational Change Management!

I wrote an article recently entitled “We Have a Communication Plan – Isn’t That Enough?” which aimed to dispel the myth that Organisational Change Management is just about communications. This led me to thinking about some other myths regarding Organisational Change Management (OCM) that need to be dispelled that I could write about –  so this …
Read more →read the full article.

Video Mirrors, Signal, Manoeuvre

Whilst driving my one-hour freeway journey to my current client, I reflected on one of my constant gripes. Before I continue – I make my apologies to any Australian drivers that may be offended. When I learnt to drive (in the UK), a fundamental lesson was Mirrors, Signal, and Manoeuvre (MSM). This meant that I …
Read more →read the full article.

Video ITSM Solution Projects and OCM

This paper explores the need for organisational change management (OCM) as an integral part of an ITSM solution project i.e. tool implementation. It discusses benefits to be gained from using OCM to prepare the organisation for the change, manage the change and reinforce the change to ensure it becomes embedded into the fabric of the …
Read more →read the full article.

Video itSMF Sweden – Balanced Diversity

At itSMF Sweden in March 2012, Karen gave a keynote presentation introducing the Balanced Diversity framework for organisational change and how it can be applied within IT Service Management.   Sjätte Sinnet # 2 – Karen Ferris, Balanced Diversity – A portfolio Approach to Organisational Change from itSMF on Vimeo. … read the full article.

Video Achieving the Cultural Change

Culture change is widely talked about in Service Management circles. We all recognise that a change in culture from a technology focus to that of a customer service focus is an imperative for successful Service Management. Yet, it is still one of the biggest (if not the biggest) challenges that Service managers and organisations face. …
Read more →read the full article.

Video This Project is Sponsored by ??????

The 2014 edition of Best Practices in (Organisational) Change Management from Prosci highlights in its 8th consecutive study, that active and visible sponsorship is once again the greatest contributor to organisational change success. The greatest obstacle to success was identified as ‘Ineffective change management sponsorship’. By a two to one margin, the top suggestion from …
Read more →read the full article.

Video Command & Control is Out!

I am currently working for a client with a prevalent command and control approach to change. This is understandable as the client is a military establishment and command and control is embedded into the fabric of the organisation. It is an interesting conversation when discussing a project management approach to a change and the need …
Read more →read the full article.

Video TALK, TALK and then TALK SOME MORE!

There are many facets of organisational change management but probably the most important is communication. This may sound obvious to many of you reading this blog but it is an area in which most organisations fail. I don’t expect many executives or managers would disagree that communication is important so why does it get poorly …
Read more →read the full article.

Join the Macanta Mailing List to receive our latest news and information about upcoming events.