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Video itSMF Sweden – Balanced Diversity

At itSMF Sweden in March 2012, Karen gave a keynote presentation introducing the Balanced Diversity framework for organisational change and how it can be applied within IT Service Management.   Sjätte Sinnet # 2 – Karen Ferris, Balanced Diversity – A portfolio Approach to Organisational Change from itSMF on Vimeo. … read the full article.

Video Listening to Hear Not Listening to Speak

I recently wrote a blog about the importance of communication within organisational change management and the need for a comprehensive communication plan. I talked about the importance of raising awareness and soliciting opinions by asking. What is even more important is listening. Listening is an art in itself. In my book “Balanced Diversity – A …
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