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Video Karen’s Conversations #27

In Karen’s Conversations #27 I talk to Louis Spence – State Account Director at Randstad Recruitment. Louis and I explore how to win in the world of IT – trends in the market, how to succeed with a job application and blitz it at the interview. … read the full article.

Video Karen’s Conversations #26

In Karen’s Conversations #26, I talk with Sam Dureau – Director, People Change Management, at the Australian Tax Office. We discuss what Sam believes is the missing link within organisational change – change leadership. We explore what change leadership looks like and how a change leader manages people through change when they are also being …
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Video Don’t Be a Statistic! Avoid the 70%!

Organisational Change Management practitioners and leaders are often heard affirming that 70% of change initiatives fail due to the lack of organisational change management (OCM). This largely quoted statistic is based on decades of so-called ‘research’ by the likes of the following: ·      McKinsey (2009) ·      Blanchard / Kotter (2008) ·      Miller (2002) ·      Beer and Nohria (2000) ·      Kotter …
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Video Doing OCM to Invoke OCM

Organisational change management (OCM) practitioners would love to work in an environment where every project incorporated OCM without even thinking about it! However, many of us work in environments where OCM is not even considered or is an afterthought. The Situation A project is fully underway and steaming ahead. The following conversations take place: Program …
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Video Weeds, Woods, Rocks and High Ground

I recently came across a great article by Michael Jarrett for Harvard Business Review entitled ‘The 4 Types of Organizational Politics’. In the article, Jarrett describes mapping the political terrain within an organisation. The chart he creates includes four metaphoric domains: the weeds, the rocks, the high ground, and the woods. He does this to …
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Video Need to Influence? Ask Bob! – Part 2

Bob is Dr. Robert Cialdini. This is the second in a series of two posts about using Cialdini’s principles of influence. Cialdini, author of the groundbreaking book, Influence, and president of INFLUENCE AT WORK, is widely regarded as the “Godfather of influence” because of his years of scientific research on the psychology of influence. Cialdini’s …
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Video Need to Influence? Ask Bob! – Part 1.

Bob is Dr. Robert Cialdini. This is the first of two posts that explore Cialdini’s six principles of influence and how can use them to our benefit. Cialdini, author of the groundbreaking book, Influence, and president of INFLUENCE AT WORK, is widely regarded as the “Godfather of influence” because of his years of scientific research …
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Video Don’t Lose Out!!

If you have opened this article, then my experiment has worked! I am leveraging something called loss aversion. I was reading about loss aversion and the endowment effect and came to the realisation that we in organisational change management or indeed anyone trying to communicate and engage to get buy-in to a change or improvement …
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Video The C.U.L.T. of Digital Transformation

At the end of last year I wrote an article called ‘Digital Transformation Needs Organisational Change Management’. The article stressed the need for organisational change management (OCM) in order for digital transformation efforts to be successful. The SADA systems survey I referenced stated that 53% of surveyed participants said their biggest challenge in completing a …
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Video Book Review – Enterprise Release Management

Title: Enterprise Release Management – Agile Delivery of a Strategic Change Portfolio ISBN: 13: 978-1-60807-168-5 Author: Louis J. Taborda Audience: This book targets different stakeholders across the ‘enterprise release lifecycle’ offering different insights to each whilst maintaining a coherent vision that aims to bring these often misaligned silos together. The audience includes business and IT …
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Video Book Review – Building an ITIL-based Service Management Department

Title: Building an ITIL® – based Service Management Department Author: Malcolm Fry Audience: IT Service Managers tasked with building a service management department Coverage: This book discusses how to build a well-constructed Service Management Department (SMD) by following nine steps. It discusses: the preparation needed before embarking on the project to build a SMD; how …
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Video Book Review – ABC of ICT

Title: ABC of ICT Author: Paul Wilkinson and Jan Schilt Audience: This publication is aimed at any ITSM professional who is looking to make their ITSM initiatives a success. It is aimed at those needing guidance on they way in which the ‘Attitude’, the ‘Behaviour’ and the ‘Culture’ within the world of ICT and all …
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Video Book Review – ITIL® Lite

Title: ITIL® Lite Author: Malcolm Fry Audience: This book has a wide audience – from those who are trying to decide whether to apply the guidance in ITIL V3 within their organisation to those who are actively looking to build an ITIL V3 project. The audience could include project managers, project team members, IT planners, …
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Video Book Review – Key Element Guides

Title: Key Element Guides Author: ITIL V3 authoring team – Office of Government Commerce (OGC) Audience: Practitioners, process owners, service managers, consultants, trainers and other service management professionals. Coverage: There are five books in the Key Element Guide suite – one for each of the core ITIL lifecycle publications. Key Element Guide Service Strategy Key …
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Video Book Review – Creating and Driving Service Excellence

Title: Creating and Driving Service Excellence An Executive’s Guide to IT Service Management ISBN: 978-0-11-706902-2 Author: Sharon Taylor Audience: This book is an introduction to IT service management targeted at the business executive. Coverage: This executive guide starts by describing IT service management as a business imperative. Sharon uses case studies to illustrate the return …
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Video Book Review – I.T. That Matters

Title: IT That Matters An Executive’s Guide to Maximising the Strategic Value From Your IT Investment ISBN: 9780117080614 Author: Dennis G. Ravenelle Audience: This book is aimed at the business executive. Coverage: This executive guide distils and serves up the eight imperatives that executives must imprint into their organizations’ cultures and execute to make the …
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Video Book Review – The Quantum Age of I.T.

Title: The Quantum Age of IT ISBN: 978-1-84928-375-5 Author: Charles Araujo Audience: Anyone in IT Coverage: IT as we know it is dead. Forces are at work, reshaping the very fabric of the IT organization. Driven by our own history, changing perceptions of how technology should work and newfound, but very real, competition, IT organizations …
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Video Book Review – The Phoenix Project

Title: The Phoenix Project ISBN: 978-0988262591 Author: Gene Kim, Kevin Behr, George Spafford Audience: Anyone in IT Coverage: The novel is thought of as the modern day version of The Goal by Eliyahu M. Goldratt. The novel describes the problems that almost every IT organization faces, and then shows the practices of how to solve …
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Video Book Review – LEAD I.T.

Title: LEAD I.T. – Moving From Technical Leader to People Leader ISBN: 978-0-9925583-0-7 Author: Sharron Spratt Audience: Anyone looking to embark on a leadership role within I.T. or already on the journey. Coverage: This book explores how you get technically brilliant people to shift their mindset to one of people leader without taking an entire …
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Video Book Review – The OBASHI Methodology

Title: The OBASHI Methodology ISBN: 978-0117068575 Author: Paul Wallis & Fergus Cloughley Audience: Anyone in the business including IT Coverage: OBASHI™ is a methodology that helps you get a clearer picture of how your business works. It allows you to create a visual map of the business that shows how the business works, the assets …
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Video Book Review – An Integrated Requirements Management Process

Title: An Integrated Requirements Management Process – Governing Cost & Risk in Business Analysis ISBN: 978-1490489162 Author: Peter Brooks Audience: Anyone working in Business Analysis, Enterprise Architecture, IT Governance and Audit, IT Service Management, Project Management and Software Engineering. Coverage: This book is intended for business analysts and service management professionals who seek to provide …
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