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Awareness Training
A little knowledge is a dangerous thing! Without a common understanding and insight into “best practice” your initiatives are likely to fail. A cornerstone for success in Service Management is to ensure everyone is on the same page, you have senior management and stakeholder commitment and that all your staff understand the drivers for change and are on the same journey as you.
How do I make my CxO aware of best practice?
How do I get their sponsorship and support?
How do I get funding for process and service improvement?
How do I get a tailored solution that reflects my organisation and its needs?
How do I give all my staff an understanding of IT Service Management and ITIL so that they are all on the same page?
How can I get an in-house delivered solution so that staff can share knowledge and ask questions pertinent to their environment?
How can I get follow-up access to the trainer and subject matter expert when I need to ask questions?
Do you ask yourself any of these questions? If the answer is YES, you need MACANTA’s Service Management Awareness training service.
MACANTA provides a ½ day or full day overview of ITIL Version 3. It can be customized to YOUR needs.
“A little knowledge that acts is worth infinitely more than much knowledge that is idle” – Kahlil Gibran
APPROACH
The MACANTA approach ensures that your training needs are met. Whether this is a session for your senior executives to get their support for your process improvement initiative or an awareness session for your staff so that everyone is talking the same language through a common understanding – then this is your solution.
MACANTA will meet with you to discuss your individual needs and requirements and tailor a solution to fit.
We will jointly determine the scope, duration, frequency, and audience for the training. MACANTA will then deliver the training at a time that suits you at a location of your choice.
In addition to your specific needs the training can include:
- What is IT Service Management?
- What is ITIL? Where did it come from?
- What are the benefits?
- IT Service Management Overview
- Service Strategy
- Service Design
- Service Transition
- Service Operation
- Continual Service Improvement
- How to approach implementation
- Certification
- Sources of further information
OUTCOMES
MACANTA will provide you with:
- A customised solution that delivers the outcomes you need
- Reference material for participants
- Access to our Advisory Services
THE MACANTA ADVANTAGE
- Delivery by an IT Service Management industry expert with practical experience in the application of ITIL
- Proven track record in delivery of training to small, medium and large organisations in many industry sectors
- Flexibility to customize to meet your needs and deliver the outcomes that you want
- Access to subject matter expertise following the training
Click here to request a booking or pricing for an Awareness Training session
