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ISO/IEC 20000 Assessment
ISO/IEC 20000 is an international standard promoting the adoption of an integrated process approach to effectively manage services to meet the business and customer requirements.
Do you need to demonstrate your ability to provide services that meet customer requirements by standardising Service Management processes according to a broadly accepted standard?
Do you want to give your organisation a competitive advantage?
Do you need to reduce the cost of services? Do you need to improve and monitor service quality? Do you need to benchmark IT Service Management activities? Do you need to improve service delivery through the effective application of processes to monitor and improve service quality? Do you need to get senior management commitment to your process improvement initiatives?
Do you ask yourself any of these questions? If the answer is YES then you need MACANTA’s ISO/IEC 20000 Assessment Service.
The ISO/IEC 20000 assessment is designed to examine and measure the level of compliance to the ISO/IEC 20000 standard.
It will identify areas of non-compliance where improvement is required in preparation for achievement of ISO/IEC 20000 certification.
The MACANTA approach is to ensure that you have ownership of the Service Improvement Plan arising from the ISO/IEC 20000 assessment. Therefore, you have control over the implementation and its success. MACANTA can provide you with the subject matter expertise and experience to make your journey a success but the destination is yours.
MACANTA will utilise a variety of assessment techniques including workshops, interviews, observation and analysis of documentation in order to determine the level of conformance to ISO/IEC 20000. Our aim is to cause minimal disruption on your operations whilst the assessment is conducted.
The duration of the assessment including the techniques used will vary depending on the size, scope and complexity of the organisation. Therefore Macanta will undertake an initial scoping and requirements meeting with you to determine the most appropriate approach that meets your specific needs.
Click on link to read more: ISO/IEC 20000 Assessment
OUTCOMES
MACANTA will provide you with:
- A illustrated breakdown of performance against criteria in each of the sections of ISO/IEC 20000
- A view of the degree of conformance to ISO/IEC 20000 requirements for each section in ISO/IEC 20000
- Detailed findings and recommendations including quick wins and priorities
- A presentation aimed at executives and other key stakeholders
THE MACANTA ADVANTAGE
- Independent objective review by certified ISO/IEC 20000 Consultant
- Analysis by a world leading expert in IT Service Management and the application of ITIL best practice
- Broad exposure to multiple organisations
- Practical approach with strategic, tactical and operational recommendations
- Proven track record
- Recommendations that include quick wins that can have an immediate impact on your process and service quality as well as long term gains
- Minimal impact on your operation
- Credibility leading to internal acceptance of findings
Click here to request a booking or pricing for an ISO/IEC 20000 Assessment.
