News

Dear SIAM – Meet OCM!

Karen has written an article for Scopism on why SIAM needs OCM. It is the first in the series ‘A Slice of SIAM’. Read it here.

Karen’s Conversations #26 with Sam Dureau

In Karen’s Conversations #26, I talk with Sam Dureau – Director, People Change Management at Australian Tax Office. Exploring the organisational change management missing link – change leadership. Watch the video.

Karen named in 20 of the best ITSM thought leaders 2017

Sunview Software have just announced their view of the top 20 best ITSM thought leaders  for 2017 and Karen is proud to be in such esteemed company. Read the blog.

Karen’s Conversations #25 with Lana Yakimoff

In KC #25, I talk with Lana Yakimoff, Director ITSMC Services, about Service Integration and Management SIAM. We ask the question ‘Is it really that hard?’ Watch the video.

Enterprise Service Management – ITSM Crowd

The latest ITSM Crowd discuss enterprise service management. What is it? Watch the video.

How OCM Will Stop Your Projects Failing!

I recently did a webinar for AXELOS which got great feedback. I discussed how OCM and the guidance contained within ITIL Practitioner can help stop projects and change initiatives failing.

Karen’s Conversations #24 with Dave O’Reardon

Customer Satisfaction – why it is not the numbers that count. Watch the video here.  

Karen’s Conversations #23 – With Mat-Thys Fourie

Talking with Mat-Thys Fourie – Professional Problem Solver [IPPS] and Founder Thinking Dimensions Global & KEPNERandFOURIE. We explore the Problem Management landscape. Watch the video.

Upcoming Events

Karen will be having a busy start to 2017. She will be presenting at conferences, seminars and webinars. You can view her schedule here.

Karen’s Conversations #22 – Talking with Aprill Allen

Watch the video of my talk with Aprill Allen (Conference Director) about the upcoming itSMF Australia conference SM 2.0.

Karen’s Conversations #21 With Malini Jayaganesh

Im talking with Malini Jayaganesh about her Business Relationship Management (BRM) journey, the challenges she faced and how she overcame them. Watch the video.

Karen’s Conversations #20 with Korrine Jones

Karen and Korrine (OD Consulting) explore how to effectively manage remote, dispersed and virtual teams. Watch the video.

Karen Ferris in Top 25 Thought Leaders For Technical Support and Service Management

Macanta is very proud that Karen has been listed in the top 25 thought leaders for technical support and service management by HDI. In December, HDI asked people to vote via Twitter, Linkedin and other channels for individuals who are having an impact on the way they think about technical support and service management today. You can read all …
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Karen’s Conversations #19 with Michi Tyson

The second in two great conversations with Michi Tyson about boosting your process improvement. We talk about retrospectives, icebergs, hypothesis, co-creation and much more. Watch the video.

Karen’s Conversations #18 with Michi Tyson

Boost Your Process Improvement – Part 1. Karen talks to Michi Tyson about agile, systems thinking, complexity theory, experiential learning and much more. Watch the video here.

Karen’s Conversations #17 with Rob England (The IT Skeptic)

Watch the video in which I talk to Rob England (a.k.a. The IT Skeptic) about his journey and recent epiphany. We also talk about what he is sceptical about today.

Macanta Training Newsletter #7 – December 2016

Training Newsletter #7 – December 16, 2016 Welcome to the Macanta Training Newsletter. It has been a hectic few months, hence the hiatus between newsletter #6 and #7. However, it seems appropriate to summarise what has been a great year since the launch of our training website – www.macantatraining.com. To thank all of our wonderful subscribers, please continue …
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Karen’s Conversations #16 with Andie Kis

Karen and Andie discuss the challenge for IT in marketing its value to the rest of the business. You can watch the video here.

Karen’s Conversations #15 with Stephen Mann

Watch Karen talking with Stephen Mann about what’s happening with IT Service Management tools. View the video here.

Karen’s Conversations #14

Karen talks to Em Campbell-Pretty about LEAN Leaders and the habits of effective leaders. Watch the video here.

Karen’s Conversations #13 with Aaron Barnes

Karen talks to Aaron Barnes about the Business Relationship Management Institute (BRMI). Watch the video here.

Karen’s Conversations #12

In Karen’s Conversations #12, Karen talks to Kaimar Karu – Head of Product Strategy and Development at AXELOS – about ‘What’s New With AXELOS?’ Watch the video here.

Macanta Training Newsletter #6

Training Newsletter #6 – October 24 2016 Welcome to the Macanta Training Newsletter. We would like to continue sharing with you an overview of some of our new training offerings. We are hoping this will be helpful as you navigate your journey to becoming a skilled professional with qualifications that are in demand, not just now, but into …
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Karen’s Conversations #11

In Karen’s Conversations #11, Karen talks to Mark Smalley – The IT Paradigmologist – about the Business Information Services Library (BiSL). Watch the video here.

Karen’s Conversations #10

Karen talks to Matt Hooper about Accelerating Digital Transformation – Agile Service Management. Watch the video here.

Macanta Training Newsletter #5

Training Newsletter #5 – September 29 2016 Welcome to the Macanta Training Newsletter. We would like to continue sharing with you an overview of some of our new training offerings. We are hoping this will be helpful as you navigate your journey to becoming a skilled professional with qualifications that are in demand, not just now, …
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The Future of the Service Desk

Claire Agutter talks to Karen and other industry experts about the future of the Service Desk – Service Desk 2020. Watch the video here.

Macanta Training Newsletter #4

Training Newsletter #4 – August 28th 2016 Welcome to the Macanta Training Newsletter. We would like to continue sharing with you an overview of some of our new training offerings. We are hoping this will be helpful as you navigate your journey to becoming a skilled professional with qualifications that are in demand, not just …
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Shadow IT – Not Your Enemy – Not Your Friend

Karen talks to LANDESK about shadow IT. Watch the video here.

Macanta Training Newsletter #3

Training Newsletter #3 – August 22nd 2016 Welcome to the Macanta Training Newsletter. We would like to continue sharing with you an overview of some of our new training offerings. We are hoping this will be helpful as you navigate your journey to becoming a skilled professional with qualifications that are in demand, not just now, …
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Macanta Training Newsletter #2

      Training Newsletter #2 – August 12th 2016 Welcome to the Macanta Training Newsletter. We would like to continue sharing with you an overview of some of our new training offerings. We are hoping this will be helpful as you navigate your journey to becoming a skilled professional with qualifications that are in …
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Macanta Training Newsletter #1

Training Newsletter #1 – August 5th 2016 Welcome to the Macanta Training Newsletter. We would like to share with you over the coming weeks an overview of some of our new training offerings. We are hoping this will be helpful as you navigate your journey to becoming a skilled professional with qualifications that are in …
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ITSM Crowd – Going Solo

Karen joins the ITSM Crowd to discuss freelance work in IT service management. You can watch the hangout here.

ITSM Crowd – Organisational Change Management

Watch the ITSM Zone hangout discussing organisational change management.

itSMF Norway Conference Presentation

Kirstie Magowan of IT Chronicles talks to Karen about her upcoming presentation on sponsorship at the itSMF Norway Conference being held at the Clarion Hotel in Oslo. You can read the interview here.

ITSM Crowd

Claire Agutter of ITSM Zone talks to Karen and other ITSM folk about ITSM in Australia and New Zealand. Watch the video here.

itSMF Norway Conference Workshop

Kirstie Magowan from IT Chonicles sat down with Karen to find out more about the workshop she will be running at the itSMF Norway conference in April. You can read the interview here.

Karen’s Conversations #9

Karen talks to James Finister – Global ITSM Strategist – about Service Integration and Management (SIAM). You can watch the video here.

ITIL Practitioner Qualification

The All Things ITSM team talk to Karen about the upcoming ITIL Practitioner qualification at Service Management 15 in Sydney. You can watch the video here.

Karen’s Conversations #8

In Karen’s conversations #8, Karen talks to Matthew Burrows from BSM Impact about SFIA and the recent launch of Version 6.0. You can watch the video here.

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