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	<title>Macanta</title>
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	<link>http://macanta.com.au</link>
	<description>ITSM, ITIL, Service Management, ITSM Consultant, ITIL Training</description>
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		<title>ITSM Antipodean Podcast ~ Episode 17</title>
		<link>http://macanta.com.au/2012/05/itsm-antipodean-podcast-episode-17-2/</link>
		<comments>http://macanta.com.au/2012/05/itsm-antipodean-podcast-episode-17-2/#comments</comments>
		<pubDate>Mon, 07 May 2012 05:12:47 +0000</pubDate>
		<dc:creator>Karen</dc:creator>
				<category><![CDATA[E-News]]></category>
		<category><![CDATA[itil]]></category>
		<category><![CDATA[ITSM]]></category>
		<category><![CDATA[ITSMAP]]></category>
		<category><![CDATA[RFP]]></category>
		<category><![CDATA[service management]]></category>

		<guid isPermaLink="false">http://macanta.com.au/?p=193214</guid>
		<description><![CDATA[In episode 17, the ITSM Antipodean Podcast team talk about the RFP process.]]></description>
		<wfw:commentRss>http://macanta.com.au/2012/05/itsm-antipodean-podcast-episode-17-2/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>ITSM Antipodean Podcast ~ Episode 17</title>
		<link>http://macanta.com.au/2012/05/itsm-antipodean-podcast-episode-17/</link>
		<comments>http://macanta.com.au/2012/05/itsm-antipodean-podcast-episode-17/#comments</comments>
		<pubDate>Sun, 06 May 2012 23:36:58 +0000</pubDate>
		<dc:creator>Karen</dc:creator>
				<category><![CDATA[ITSM Antipodean Podcast]]></category>
		<category><![CDATA[itil]]></category>
		<category><![CDATA[ITSM]]></category>
		<category><![CDATA[ITSMAP]]></category>
		<category><![CDATA[RFP]]></category>
		<category><![CDATA[service management]]></category>

		<guid isPermaLink="false">http://macanta.com.au/?p=193201</guid>
		<description><![CDATA[&#160; Listen on iTunes here. RFP &#8211; THE GOOD THE BAD AND THE UGLY SHOW NOTES Month in review Tristan, Simone and Andrew discuss the past months highlights and lowlights while Karen travels the world again, attending the ITSMF International Publications forum in Warsaw. However, she does send her apologies. Tristan provided a bit of]]></description>
		<wfw:commentRss>http://macanta.com.au/2012/05/itsm-antipodean-podcast-episode-17/feed/</wfw:commentRss>
		<slash:comments>2</slash:comments>
		</item>
		<item>
		<title>Macanta Published in Computer World</title>
		<link>http://macanta.com.au/2012/05/macanta-published-in-computer-world/</link>
		<comments>http://macanta.com.au/2012/05/macanta-published-in-computer-world/#comments</comments>
		<pubDate>Wed, 02 May 2012 05:40:57 +0000</pubDate>
		<dc:creator>Karen</dc:creator>
				<category><![CDATA[E-News]]></category>
		<category><![CDATA[greenit]]></category>
		<category><![CDATA[itil]]></category>
		<category><![CDATA[ITSM]]></category>
		<category><![CDATA[service management]]></category>
		<category><![CDATA[sustainability]]></category>

		<guid isPermaLink="false">http://macanta.com.au/?p=193193</guid>
		<description><![CDATA[Read Karen Ferris's article ' Government Pressure to Green ICT' published in the May / June 2012 edition of Computer World.]]></description>
		<wfw:commentRss>http://macanta.com.au/2012/05/macanta-published-in-computer-world/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>BYOD and Green IT</title>
		<link>http://macanta.com.au/2012/05/byod-and-green-it/</link>
		<comments>http://macanta.com.au/2012/05/byod-and-green-it/#comments</comments>
		<pubDate>Wed, 02 May 2012 02:40:36 +0000</pubDate>
		<dc:creator>Karen</dc:creator>
				<category><![CDATA[E-News]]></category>
		<category><![CDATA[green it]]></category>
		<category><![CDATA[itil]]></category>
		<category><![CDATA[ITSM]]></category>
		<category><![CDATA[itsmf]]></category>
		<category><![CDATA[service management]]></category>
		<category><![CDATA[sustainability]]></category>

		<guid isPermaLink="false">http://macanta.com.au/?p=193188</guid>
		<description><![CDATA[Last year I wrote an article on IT Service Management and the emerging trend of ‘Bring Your Own Device’ (BYOD) to the workplace. You can read the full article here. In that article I referred to the research undertaken by Citrix in 2011 which revealed that 92% of IT organisations are aware that employees are]]></description>
		<wfw:commentRss>http://macanta.com.au/2012/05/byod-and-green-it/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Macanta Spreads Its Wings</title>
		<link>http://macanta.com.au/2012/04/macanta-spreads-its-wings/</link>
		<comments>http://macanta.com.au/2012/04/macanta-spreads-its-wings/#comments</comments>
		<pubDate>Thu, 19 Apr 2012 01:41:02 +0000</pubDate>
		<dc:creator>Karen</dc:creator>
				<category><![CDATA[E-News]]></category>
		<category><![CDATA[itil]]></category>
		<category><![CDATA[ITSM]]></category>
		<category><![CDATA[macanta]]></category>
		<category><![CDATA[Sydney]]></category>

		<guid isPermaLink="false">http://macanta.com.au/?p=193179</guid>
		<description><![CDATA[We are spreading our wings! In addition to our Melbourne office, you can now contact Macanta at our new Sydney address, as follows: Macanta Consulting Pty Ltd Suite 1403A Level 14 275 Alfred Street North Sydney NSW 2060 &#160; You can also contact Macanta on our new national number: 1300 226 111]]></description>
		<wfw:commentRss>http://macanta.com.au/2012/04/macanta-spreads-its-wings/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>ITSM Antipodean Podcast ~ Episode 16</title>
		<link>http://macanta.com.au/2012/04/itsm-antipodean-podcast-episode-16-2/</link>
		<comments>http://macanta.com.au/2012/04/itsm-antipodean-podcast-episode-16-2/#comments</comments>
		<pubDate>Sat, 07 Apr 2012 02:39:14 +0000</pubDate>
		<dc:creator>Karen</dc:creator>
				<category><![CDATA[E-News]]></category>
		<category><![CDATA[itil]]></category>
		<category><![CDATA[ITSM]]></category>
		<category><![CDATA[podcast]]></category>
		<category><![CDATA[service management]]></category>

		<guid isPermaLink="false">http://macanta.com.au/?p=193164</guid>
		<description><![CDATA[In episode 16 of the ITSM Antipodean Podcast the team talk about the many sources of service management information and advise on how to drink from the fire hose. Listen here.]]></description>
		<wfw:commentRss>http://macanta.com.au/2012/04/itsm-antipodean-podcast-episode-16-2/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>ITSM Antipodean Podcast ~ Episode 16</title>
		<link>http://macanta.com.au/2012/04/itsm-antipodean-podcast-episode-16/</link>
		<comments>http://macanta.com.au/2012/04/itsm-antipodean-podcast-episode-16/#comments</comments>
		<pubDate>Sat, 07 Apr 2012 02:21:39 +0000</pubDate>
		<dc:creator>Karen</dc:creator>
				<category><![CDATA[ITSM Antipodean Podcast]]></category>
		<category><![CDATA[itil]]></category>
		<category><![CDATA[ITSM]]></category>
		<category><![CDATA[ITSMAP]]></category>
		<category><![CDATA[podcast]]></category>
		<category><![CDATA[service management]]></category>

		<guid isPermaLink="false">http://macanta.com.au/?p=193157</guid>
		<description><![CDATA[The ITSM Antipodean podcast team talk about sources of service management information and how to drink from the fire hose in episode 16.]]></description>
		<wfw:commentRss>http://macanta.com.au/2012/04/itsm-antipodean-podcast-episode-16/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
<enclosure url="http://www.servicesphere.com/storage/podcast/itsm-ap/ITSM%20AP%20Episode%2016.mp3" length="0" type="audio/mpeg" />
		</item>
		<item>
		<title>Gartner Suggests a Balanced Diversity Approach to Change</title>
		<link>http://macanta.com.au/2012/04/gartner-suggests-a-balanced-diversity-approach-to-change/</link>
		<comments>http://macanta.com.au/2012/04/gartner-suggests-a-balanced-diversity-approach-to-change/#comments</comments>
		<pubDate>Thu, 05 Apr 2012 03:42:16 +0000</pubDate>
		<dc:creator>Karen</dc:creator>
				<category><![CDATA[E-News]]></category>
		<category><![CDATA[balanced diversity]]></category>
		<category><![CDATA[itil]]></category>
		<category><![CDATA[ITSM]]></category>
		<category><![CDATA[organisational change]]></category>
		<category><![CDATA[service management]]></category>

		<guid isPermaLink="false">http://macanta.com.au/?p=193150</guid>
		<description><![CDATA[In July 2011 Gartner published an article called “How To Influence the Collective Mind to Adopt ITIL for IT Service Improvement”. The article stated that many IT organisations often struggle to mature their processes beyond ad hoc, fire-fighting operations and the legacy cultural issues and entrenched mindsets prevent them from successfully leveraging ITIL to improve]]></description>
		<wfw:commentRss>http://macanta.com.au/2012/04/gartner-suggests-a-balanced-diversity-approach-to-change/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Justifying the CMS With The Green Dollar</title>
		<link>http://macanta.com.au/2012/04/justifying-the-cms-with-the-green-dollar/</link>
		<comments>http://macanta.com.au/2012/04/justifying-the-cms-with-the-green-dollar/#comments</comments>
		<pubDate>Sun, 01 Apr 2012 05:10:21 +0000</pubDate>
		<dc:creator>Karen</dc:creator>
				<category><![CDATA[E-News]]></category>
		<category><![CDATA[green it]]></category>
		<category><![CDATA[itil]]></category>
		<category><![CDATA[ITSM]]></category>
		<category><![CDATA[sustainability]]></category>

		<guid isPermaLink="false">http://macanta.com.au/?p=193119</guid>
		<description><![CDATA[This week the Uptime Institute announced the winners of the inaugural “Server Roundup Contest”.  AOL, who came first, have retired and recycled nearly 9500 servers in less than six months. NBCUniversal were runner up with its infrastructure team having removed 284 servers or approximately 7.4% of the total enterprise. Only about 4800 physical servers remain]]></description>
		<wfw:commentRss>http://macanta.com.au/2012/04/justifying-the-cms-with-the-green-dollar/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Karen&#8217;s Top Ten Presentation Tips</title>
		<link>http://macanta.com.au/2012/03/karens-top-ten-presentation-tips/</link>
		<comments>http://macanta.com.au/2012/03/karens-top-ten-presentation-tips/#comments</comments>
		<pubDate>Wed, 28 Mar 2012 21:53:20 +0000</pubDate>
		<dc:creator>Karen</dc:creator>
				<category><![CDATA[E-News]]></category>
		<category><![CDATA[itil]]></category>
		<category><![CDATA[ITSM]]></category>
		<category><![CDATA[karen ferris]]></category>
		<category><![CDATA[presentation tips]]></category>
		<category><![CDATA[service management]]></category>

		<guid isPermaLink="false">http://macanta.com.au/?p=193115</guid>
		<description><![CDATA[There have been a number of articles, posts, and blogs etc. recently providing guidance on how to give a good presentation. This has spurred me to complete this blog, which has been in the ‘in-progress’ file for some time! It is also timely given that this year, 2012, I am travelling the globe more than]]></description>
		<wfw:commentRss>http://macanta.com.au/2012/03/karens-top-ten-presentation-tips/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Balanced Diversity Webinar</title>
		<link>http://macanta.com.au/2012/03/balanced-diversity-webinar-2/</link>
		<comments>http://macanta.com.au/2012/03/balanced-diversity-webinar-2/#comments</comments>
		<pubDate>Thu, 22 Mar 2012 11:02:23 +0000</pubDate>
		<dc:creator>Karen</dc:creator>
				<category><![CDATA[E-News]]></category>
		<category><![CDATA[itil]]></category>
		<category><![CDATA[ITSM]]></category>
		<category><![CDATA[itsmf]]></category>
		<category><![CDATA[karen ferris]]></category>
		<category><![CDATA[organisational change]]></category>
		<category><![CDATA[service management]]></category>

		<guid isPermaLink="false">http://macanta.com.au/?p=193106</guid>
		<description><![CDATA[Following on from the inaugural presentation of &#8216;Balanced Diversity &#8211; A Portfolio Approach to Organisational Change&#8217; at the itSMF Australia National Conference in August 2011 and the launch of the book in November 2011, Karen Ferris is travelling the globe in 2012 with the acclaimed presentation and promoting the itSMF publication. Karen was a keynote]]></description>
		<wfw:commentRss>http://macanta.com.au/2012/03/balanced-diversity-webinar-2/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>ITSM Antipodean Podcast Episode 15</title>
		<link>http://macanta.com.au/2012/03/itsm-antipodean-podcast-episode-15-2/</link>
		<comments>http://macanta.com.au/2012/03/itsm-antipodean-podcast-episode-15-2/#comments</comments>
		<pubDate>Sun, 04 Mar 2012 23:30:45 +0000</pubDate>
		<dc:creator>Karen</dc:creator>
				<category><![CDATA[E-News]]></category>
		<category><![CDATA[itil]]></category>
		<category><![CDATA[ITSM]]></category>
		<category><![CDATA[problem management]]></category>
		<category><![CDATA[service management]]></category>

		<guid isPermaLink="false">http://macanta.com.au/?p=193104</guid>
		<description><![CDATA[Hear your ITSMAP team talk about Incidents, Problems and Chaos with Andrew Sauter from Thinking Dimensions. Listen here.]]></description>
		<wfw:commentRss>http://macanta.com.au/2012/03/itsm-antipodean-podcast-episode-15-2/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>ITSM Antipodean Podcast ~ Episode 15</title>
		<link>http://macanta.com.au/2012/03/itsm-antipodean-podcast-episode-15/</link>
		<comments>http://macanta.com.au/2012/03/itsm-antipodean-podcast-episode-15/#comments</comments>
		<pubDate>Sun, 04 Mar 2012 23:27:17 +0000</pubDate>
		<dc:creator>Karen</dc:creator>
				<category><![CDATA[ITSM Antipodean Podcast]]></category>
		<category><![CDATA[incident management]]></category>
		<category><![CDATA[itil]]></category>
		<category><![CDATA[ITSM]]></category>
		<category><![CDATA[problem management]]></category>
		<category><![CDATA[service management]]></category>

		<guid isPermaLink="false">http://macanta.com.au/?p=193095</guid>
		<description><![CDATA[Incidents, Problems &#038; Chaos &#8211; ITSM WEEKLY ANTIPODEAN PODCAST EPISODE 15 from ServiceSphere on Vimeo. Download here Listen on iTunes here Subscribe / listen to all shows on Soundcloud SHOW NOTES Incidents, Problems &#38; Chaos What happens when the bottom of the world chat about IT Service Management. HOSTS for Episode 15:  Simone Moore, Andrew]]></description>
		<wfw:commentRss>http://macanta.com.au/2012/03/itsm-antipodean-podcast-episode-15/feed/</wfw:commentRss>
		<slash:comments>1</slash:comments>
<enclosure url="http://www.servicesphere.com/storage/podcast/itsm-ap/ITSM%20AP%20Episode%2015.mp3" length="0" type="audio/mpeg" />
		</item>
		<item>
		<title>Karen&#8217;s Interview on ITSMTV ~ Organisational Change</title>
		<link>http://macanta.com.au/2012/02/karens-interview-on-itsmtv-organisational-change/</link>
		<comments>http://macanta.com.au/2012/02/karens-interview-on-itsmtv-organisational-change/#comments</comments>
		<pubDate>Tue, 31 Jan 2012 23:18:30 +0000</pubDate>
		<dc:creator>Karen</dc:creator>
				<category><![CDATA[E-News]]></category>
		<category><![CDATA[itil]]></category>
		<category><![CDATA[ITSM]]></category>
		<category><![CDATA[ITSMTV]]></category>
		<category><![CDATA[organisational change]]></category>

		<guid isPermaLink="false">http://macanta.com.au/?p=193091</guid>
		<description><![CDATA[Whilst at the itSMF UK Conference 2011, Barclay Rae of ITSMTV interviewed Karen regarding organisational change. This interview includes discussion with Jo Johns, James Caplin as well as Karen. Listen here. You can read Karen&#8217;s white paper on organisational change and a new framework to help make changes stick here.]]></description>
		<wfw:commentRss>http://macanta.com.au/2012/02/karens-interview-on-itsmtv-organisational-change/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>ITSM Antipodean Podcast Episode 14</title>
		<link>http://macanta.com.au/2012/01/itsm-antipodean-podcast-episode-14-2/</link>
		<comments>http://macanta.com.au/2012/01/itsm-antipodean-podcast-episode-14-2/#comments</comments>
		<pubDate>Mon, 30 Jan 2012 22:37:28 +0000</pubDate>
		<dc:creator>Karen</dc:creator>
				<category><![CDATA[E-News]]></category>
		<category><![CDATA[itil]]></category>
		<category><![CDATA[ITSM]]></category>
		<category><![CDATA[ITSMAP]]></category>
		<category><![CDATA[service management]]></category>

		<guid isPermaLink="false">http://macanta.com.au/?p=193084</guid>
		<description><![CDATA[Listen to the latest from the ITSM Antipodean Podcast team as they talk to the IT Skeptic about the future of IT and ITSM. Tune in here.]]></description>
		<wfw:commentRss>http://macanta.com.au/2012/01/itsm-antipodean-podcast-episode-14-2/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>ITSM Antipodean Podcast ~ Episode 14</title>
		<link>http://macanta.com.au/2012/01/itsm-antipodean-podcast-episode-14/</link>
		<comments>http://macanta.com.au/2012/01/itsm-antipodean-podcast-episode-14/#comments</comments>
		<pubDate>Mon, 30 Jan 2012 22:31:34 +0000</pubDate>
		<dc:creator>Karen</dc:creator>
				<category><![CDATA[ITSM Antipodean Podcast]]></category>
		<category><![CDATA[IT Skeptic]]></category>
		<category><![CDATA[IT Swami]]></category>
		<category><![CDATA[itil]]></category>
		<category><![CDATA[ITSM]]></category>
		<category><![CDATA[ITSMAP]]></category>
		<category><![CDATA[Rob england]]></category>
		<category><![CDATA[service management]]></category>

		<guid isPermaLink="false">http://macanta.com.au/?p=193062</guid>
		<description><![CDATA[Swim, Swam, Swami &#8211; ITSM WEEKLY ANTIPODEAN PODCAST EPISODE 14 from ServiceSphere on Vimeo. Download here. Listen on iTunes here. Subscribe / listen to all shows on Soundcloud. Tristan, Andrew and Karen discuss the past months highlights and lowlights. A hectic start to 2012 and business is looking good. The IT job market seems to]]></description>
		<wfw:commentRss>http://macanta.com.au/2012/01/itsm-antipodean-podcast-episode-14/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
<enclosure url="http://www.servicesphere.com/storage/podcast/itsm-ap/ITSM%20AP%20Episode%2014.mp3" length="0" type="audio/mpeg" />
		</item>
		<item>
		<title>IT Efficiency through ITSM</title>
		<link>http://macanta.com.au/2012/01/it-efficiency-through-itsm/</link>
		<comments>http://macanta.com.au/2012/01/it-efficiency-through-itsm/#comments</comments>
		<pubDate>Tue, 24 Jan 2012 21:35:03 +0000</pubDate>
		<dc:creator>Karen</dc:creator>
				<category><![CDATA[E-News]]></category>
		<category><![CDATA[green it]]></category>
		<category><![CDATA[itil]]></category>
		<category><![CDATA[ITSM]]></category>
		<category><![CDATA[sustainability]]></category>

		<guid isPermaLink="false">http://macanta.com.au/?p=193054</guid>
		<description><![CDATA[The following article was posted in The Green IT Review and contains some interesting observations, facts and figures in relation to power consumption and efficiency in IT. IT Service Management (ITSM) and use of best practice processes could address most of the issues raised in this article. I have left the article as written by]]></description>
		<wfw:commentRss>http://macanta.com.au/2012/01/it-efficiency-through-itsm/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Hazelnuts of Wisdom for 2012</title>
		<link>http://macanta.com.au/2012/01/hazelnuts-of-wisdom-for-2012/</link>
		<comments>http://macanta.com.au/2012/01/hazelnuts-of-wisdom-for-2012/#comments</comments>
		<pubDate>Mon, 09 Jan 2012 01:54:56 +0000</pubDate>
		<dc:creator>Karen</dc:creator>
				<category><![CDATA[E-News]]></category>
		<category><![CDATA[2012]]></category>
		<category><![CDATA[salmon of knowledge]]></category>
		<category><![CDATA[talent management]]></category>
		<category><![CDATA[wisdom]]></category>

		<guid isPermaLink="false">http://macanta.com.au/?p=193046</guid>
		<description><![CDATA[We at Macanta are inspired by an ancient Celtic Myth. The Salmon of Knowledge tells the story of how a boy became a wise man by being the first person to eat the Salmon of Knowledge. He would go on to lead a band of hunters and warriors and become one of the greatest heroes]]></description>
		<wfw:commentRss>http://macanta.com.au/2012/01/hazelnuts-of-wisdom-for-2012/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>ITSM Antipodean Podcast Episode 12 and a bit</title>
		<link>http://macanta.com.au/2011/12/itsm-antipodean-podcast-episode-12-and-a-bit-2/</link>
		<comments>http://macanta.com.au/2011/12/itsm-antipodean-podcast-episode-12-and-a-bit-2/#comments</comments>
		<pubDate>Wed, 21 Dec 2011 01:15:36 +0000</pubDate>
		<dc:creator>Karen</dc:creator>
				<category><![CDATA[E-News]]></category>
		<category><![CDATA[IT Service Management]]></category>
		<category><![CDATA[itil]]></category>
		<category><![CDATA[ITSM]]></category>
		<category><![CDATA[ITSMAP]]></category>
		<category><![CDATA[service management]]></category>

		<guid isPermaLink="false">http://macanta.com.au/?p=193037</guid>
		<description><![CDATA[Hear the ITSM Antipodean podcast team reflect on 2011 and look forward to 2012. Listen here.]]></description>
		<wfw:commentRss>http://macanta.com.au/2011/12/itsm-antipodean-podcast-episode-12-and-a-bit-2/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>ITSM Antipodean Podcast ~ Episode 12 and a Bit!</title>
		<link>http://macanta.com.au/2011/12/itsm-antipodean-podcast-episode-12-and-a-bit/</link>
		<comments>http://macanta.com.au/2011/12/itsm-antipodean-podcast-episode-12-and-a-bit/#comments</comments>
		<pubDate>Wed, 21 Dec 2011 01:08:16 +0000</pubDate>
		<dc:creator>Karen</dc:creator>
				<category><![CDATA[ITSM Antipodean Podcast]]></category>
		<category><![CDATA[IT Service Management]]></category>
		<category><![CDATA[itil]]></category>
		<category><![CDATA[ITSM]]></category>
		<category><![CDATA[ITSMAP]]></category>
		<category><![CDATA[service management]]></category>

		<guid isPermaLink="false">http://macanta.com.au/?p=193022</guid>
		<description><![CDATA[Prognostication From Tomorrow &#8211; ITSM WEEKLY ANTIPODEAN PODCAST EPISODE 12.5 by ITSMWeekly Download here Listen on iTunes here THE FESTIVE ROUND-UP SHOW NOTES The Team Reflect on 2011 &#38; Look Forward to 2012 Highlights for the Month Simone’s highlight for the month was the round of sustainability workshops that Karen did for HDAA and attending first]]></description>
		<wfw:commentRss>http://macanta.com.au/2011/12/itsm-antipodean-podcast-episode-12-and-a-bit/feed/</wfw:commentRss>
		<slash:comments>1</slash:comments>
		</item>
		<item>
		<title>Balanced Diversity Webinar</title>
		<link>http://macanta.com.au/2011/12/balanced-diversity-webinar/</link>
		<comments>http://macanta.com.au/2011/12/balanced-diversity-webinar/#comments</comments>
		<pubDate>Thu, 08 Dec 2011 05:34:10 +0000</pubDate>
		<dc:creator>Karen</dc:creator>
				<category><![CDATA[E-News]]></category>
		<category><![CDATA[cio]]></category>
		<category><![CDATA[itil]]></category>
		<category><![CDATA[ITSM]]></category>
		<category><![CDATA[organisational change]]></category>

		<guid isPermaLink="false">http://macanta.com.au/?p=193018</guid>
		<description><![CDATA[On 6 December 2011, Karen Ferris spoke at a webinar hosted by itSMF Australia on her book &#8216;Balanced Diversity &#8211; A Portfolio Approach to Organisational Change&#8217;. The book presents an innovative approach to embedding Service Management changes into your organisation. It is about making those changes &#8216;stick&#8217;. The webinar was well attended and the subject]]></description>
		<wfw:commentRss>http://macanta.com.au/2011/12/balanced-diversity-webinar/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>ITSM Antipodean Podcast Episode 12</title>
		<link>http://macanta.com.au/2011/12/itsm-antipodean-podcast-episode-12-2/</link>
		<comments>http://macanta.com.au/2011/12/itsm-antipodean-podcast-episode-12-2/#comments</comments>
		<pubDate>Sat, 03 Dec 2011 04:19:19 +0000</pubDate>
		<dc:creator>Karen</dc:creator>
				<category><![CDATA[E-News]]></category>
		<category><![CDATA[Green ICT]]></category>
		<category><![CDATA[green it]]></category>
		<category><![CDATA[itil]]></category>
		<category><![CDATA[ITSM]]></category>
		<category><![CDATA[service management]]></category>

		<guid isPermaLink="false">http://macanta.com.au/?p=192986</guid>
		<description><![CDATA[Hear the ITSMAP team talk about Green ICT and Sustainability with special guest Alison Rowe &#8211; Global Executive Director of Sustainability at Fujitsu. Listen here. &#160;]]></description>
		<wfw:commentRss>http://macanta.com.au/2011/12/itsm-antipodean-podcast-episode-12-2/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>ITSM Antipodean Podcast ~ Episode 12</title>
		<link>http://macanta.com.au/2011/12/itsm-antipodean-podcast-episode-12/</link>
		<comments>http://macanta.com.au/2011/12/itsm-antipodean-podcast-episode-12/#comments</comments>
		<pubDate>Sat, 03 Dec 2011 04:15:14 +0000</pubDate>
		<dc:creator>Karen</dc:creator>
				<category><![CDATA[ITSM Antipodean Podcast]]></category>
		<category><![CDATA[Green ICT]]></category>
		<category><![CDATA[green it]]></category>
		<category><![CDATA[itil]]></category>
		<category><![CDATA[ITSM]]></category>
		<category><![CDATA[service management]]></category>
		<category><![CDATA[sustainability]]></category>

		<guid isPermaLink="false">http://macanta.com.au/?p=192982</guid>
		<description><![CDATA[&#160; THE JOLLY GREEN GIANT IN THE ROOM &#8211; ITSM WEEKLY ANTIPODEAN PODCAST EPISODE 12 from ServiceSphere on Vimeo. Listen on iTunes here Download the MP3 here SHOW NOTES Month in review Simone, Tristan and Karen discuss the past months highlights and lowlights. Tristan attended Fusion USA Conference and itSMF AGM and returned to Christchurch for the]]></description>
		<wfw:commentRss>http://macanta.com.au/2011/12/itsm-antipodean-podcast-episode-12/feed/</wfw:commentRss>
		<slash:comments>1</slash:comments>
		</item>
		<item>
		<title>Time for Change</title>
		<link>http://macanta.com.au/2011/11/time-for-change/</link>
		<comments>http://macanta.com.au/2011/11/time-for-change/#comments</comments>
		<pubDate>Wed, 30 Nov 2011 05:59:18 +0000</pubDate>
		<dc:creator>Karen</dc:creator>
				<category><![CDATA[E-News]]></category>
		<category><![CDATA[change management]]></category>
		<category><![CDATA[itil]]></category>
		<category><![CDATA[ITSM]]></category>
		<category><![CDATA[organisational change]]></category>
		<category><![CDATA[service management]]></category>

		<guid isPermaLink="false">http://macanta.com.au/?p=192996</guid>
		<description><![CDATA[Listen to Karen talk about her new book on organisational change and the free ( yes free! ) webinar on 6th December. Hear you there!]]></description>
		<wfw:commentRss>http://macanta.com.au/2011/11/time-for-change/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Change Management Needs to Change</title>
		<link>http://macanta.com.au/2011/11/change-management-needs-to-change/</link>
		<comments>http://macanta.com.au/2011/11/change-management-needs-to-change/#comments</comments>
		<pubDate>Sun, 27 Nov 2011 05:08:23 +0000</pubDate>
		<dc:creator>Karen</dc:creator>
				<category><![CDATA[E-News]]></category>
		<category><![CDATA[change management]]></category>
		<category><![CDATA[itil]]></category>
		<category><![CDATA[ITSM]]></category>
		<category><![CDATA[service management]]></category>

		<guid isPermaLink="false">http://macanta.com.au/?p=192988</guid>
		<description><![CDATA[Earlier this month Forrester issued a report entitled “The State of IT Service Management In 2011”. In conjunction with itSMF USA, Forrester surveyed 491 ITSM professionals and the report of results by Glenn O’Donnell contains a lot of interesting insights. The one that interested me the most was the state of Change Management. Although 95%]]></description>
		<wfw:commentRss>http://macanta.com.au/2011/11/change-management-needs-to-change/feed/</wfw:commentRss>
		<slash:comments>1</slash:comments>
		</item>
		<item>
		<title>ITSM Antipodean Podcast Episode 11</title>
		<link>http://macanta.com.au/2011/10/itsm-antipodean-podcast-episode-11-2/</link>
		<comments>http://macanta.com.au/2011/10/itsm-antipodean-podcast-episode-11-2/#comments</comments>
		<pubDate>Mon, 31 Oct 2011 01:59:45 +0000</pubDate>
		<dc:creator>Karen</dc:creator>
				<category><![CDATA[E-News]]></category>
		<category><![CDATA[BYOC]]></category>
		<category><![CDATA[BYOD]]></category>
		<category><![CDATA[itil]]></category>
		<category><![CDATA[ITSM]]></category>
		<category><![CDATA[service management]]></category>

		<guid isPermaLink="false">http://macanta.com.au/?p=192980</guid>
		<description><![CDATA[Hear the ITSMAP team talk about mobile computing and Bring Your Own Device (BYOD) with special guest Jodie Rugless. Listen here.]]></description>
		<wfw:commentRss>http://macanta.com.au/2011/10/itsm-antipodean-podcast-episode-11-2/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>ITSM Antipodean Podcast ~ Episode 11</title>
		<link>http://macanta.com.au/2011/10/itsm-antipodean-podcast-episode-11/</link>
		<comments>http://macanta.com.au/2011/10/itsm-antipodean-podcast-episode-11/#comments</comments>
		<pubDate>Mon, 31 Oct 2011 01:41:25 +0000</pubDate>
		<dc:creator>Karen</dc:creator>
				<category><![CDATA[ITSM Antipodean Podcast]]></category>
		<category><![CDATA[bring your own computing]]></category>
		<category><![CDATA[bring your own device]]></category>
		<category><![CDATA[BYOC]]></category>
		<category><![CDATA[BYOD]]></category>
		<category><![CDATA[cio]]></category>
		<category><![CDATA[itil]]></category>
		<category><![CDATA[ITSM]]></category>
		<category><![CDATA[jodie rugless]]></category>
		<category><![CDATA[service management]]></category>

		<guid isPermaLink="false">http://macanta.com.au/?p=192960</guid>
		<description><![CDATA[The ITSMAP team discuss mobile computing and BYOD (Bring Your Own Device) with special guest Jodie Rugless. What does BYOD mean for ITSM?]]></description>
		<wfw:commentRss>http://macanta.com.au/2011/10/itsm-antipodean-podcast-episode-11/feed/</wfw:commentRss>
		<slash:comments>1</slash:comments>
		</item>
		<item>
		<title>Service Catalogue Webinar &#8211; 16 November 2011</title>
		<link>http://macanta.com.au/2011/10/service-catalogue-webinar-16-november-2011/</link>
		<comments>http://macanta.com.au/2011/10/service-catalogue-webinar-16-november-2011/#comments</comments>
		<pubDate>Mon, 24 Oct 2011 02:12:44 +0000</pubDate>
		<dc:creator>Karen</dc:creator>
				<category><![CDATA[E-News]]></category>
		<category><![CDATA[itil]]></category>
		<category><![CDATA[ITSM]]></category>
		<category><![CDATA[service catalog]]></category>
		<category><![CDATA[service catalogue]]></category>
		<category><![CDATA[service management]]></category>

		<guid isPermaLink="false">http://macanta.com.au/?p=192943</guid>
		<description><![CDATA[Thinking about a Service Catalogue or need to improve what you have already implemented?? You cannot miss this exclusive webinar. Hosted by FrontRange Solutions, with special guest Karen Ferris, the internationally acclaimed speaker with a reputation for providing both strategic and practical advice and insights. Karen will discuss what is needed to create a successful service]]></description>
		<wfw:commentRss>http://macanta.com.au/2011/10/service-catalogue-webinar-16-november-2011/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Low Hanging Fruit Grows Back!</title>
		<link>http://macanta.com.au/2011/10/low-hanging-fruit-grows-back/</link>
		<comments>http://macanta.com.au/2011/10/low-hanging-fruit-grows-back/#comments</comments>
		<pubDate>Fri, 21 Oct 2011 00:49:57 +0000</pubDate>
		<dc:creator>Karen</dc:creator>
				<category><![CDATA[E-News]]></category>
		<category><![CDATA[cio]]></category>
		<category><![CDATA[green it]]></category>
		<category><![CDATA[itil]]></category>
		<category><![CDATA[ITSM]]></category>
		<category><![CDATA[service management]]></category>
		<category><![CDATA[sustainability]]></category>

		<guid isPermaLink="false">http://macanta.com.au/?p=192940</guid>
		<description><![CDATA[At Macanta we have been espousing the need for improved business and service management processes if organisations are to be serious about improving the sustainability of ICT. The recent Global Benchmark 2011 report from Fujitsu, that summarises the findings of a survey of 1000 CIOs and senior ICT managers from around the globe, supports what]]></description>
		<wfw:commentRss>http://macanta.com.au/2011/10/low-hanging-fruit-grows-back/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>A New Approach to Organisational Change</title>
		<link>http://macanta.com.au/2011/10/a-new-approach-to-organisational-change/</link>
		<comments>http://macanta.com.au/2011/10/a-new-approach-to-organisational-change/#comments</comments>
		<pubDate>Fri, 07 Oct 2011 00:30:02 +0000</pubDate>
		<dc:creator>Karen</dc:creator>
				<category><![CDATA[E-News]]></category>
		<category><![CDATA[cio]]></category>
		<category><![CDATA[itil]]></category>
		<category><![CDATA[ITSM]]></category>
		<category><![CDATA[OCM]]></category>
		<category><![CDATA[organisational change]]></category>
		<category><![CDATA[service management]]></category>

		<guid isPermaLink="false">http://macanta.com.au/?p=192937</guid>
		<description><![CDATA[In November 2011, the book &#8220;Balanced Diversity &#8211; A Portfolio Approach to Organisational Change&#8221; written by Karen Ferris will be published as a part of the itSMF Library. The book presents a framework that enables organisations to successfully embed changes related to IT Service Management into the fabric of the organisation. The framework will become]]></description>
		<wfw:commentRss>http://macanta.com.au/2011/10/a-new-approach-to-organisational-change/feed/</wfw:commentRss>
		<slash:comments>2</slash:comments>
		</item>
		<item>
		<title>ITSM Antipodean Podcast Episode 10 Now Available</title>
		<link>http://macanta.com.au/2011/10/itsm-antipodean-podcast-episode-10-now-available/</link>
		<comments>http://macanta.com.au/2011/10/itsm-antipodean-podcast-episode-10-now-available/#comments</comments>
		<pubDate>Wed, 05 Oct 2011 06:30:04 +0000</pubDate>
		<dc:creator>Karen</dc:creator>
				<category><![CDATA[E-News]]></category>
		<category><![CDATA[cio]]></category>
		<category><![CDATA[IT Service Management]]></category>
		<category><![CDATA[itil]]></category>
		<category><![CDATA[ITSM]]></category>
		<category><![CDATA[OCM]]></category>
		<category><![CDATA[organisational change]]></category>

		<guid isPermaLink="false">http://macanta.com.au/?p=192932</guid>
		<description><![CDATA[The ITSMAP crew talk about organisational change. Why is it so hard? What do we need to do to make changes &#8220;sticky&#8221;? Top three tips from Karen, Andrew and Simone. Listen to episode 10 here.]]></description>
		<wfw:commentRss>http://macanta.com.au/2011/10/itsm-antipodean-podcast-episode-10-now-available/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>ITSM Antipodean Podcast ~ Episode 10</title>
		<link>http://macanta.com.au/2011/10/itsm-antipodean-podcast-episode-10/</link>
		<comments>http://macanta.com.au/2011/10/itsm-antipodean-podcast-episode-10/#comments</comments>
		<pubDate>Wed, 05 Oct 2011 02:33:33 +0000</pubDate>
		<dc:creator>Karen</dc:creator>
				<category><![CDATA[ITSM Antipodean Podcast]]></category>
		<category><![CDATA[itil]]></category>
		<category><![CDATA[ITSM]]></category>
		<category><![CDATA[OCM]]></category>
		<category><![CDATA[organisational change]]></category>
		<category><![CDATA[service management]]></category>

		<guid isPermaLink="false">http://macanta.com.au/?p=192922</guid>
		<description><![CDATA[The ITSMAP crew talk about organisational change. Is it really that hard? All revealed in episode 10.]]></description>
		<wfw:commentRss>http://macanta.com.au/2011/10/itsm-antipodean-podcast-episode-10/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
<enclosure url="http://www.servicesphere.com/storage/podcast/itsm-ap/ITSM%20AP%20Episode%2010.mp3" length="0" type="audio/mpeg" />
<enclosure url="http://www.imaworldwide.com/info/TransformChangeLeader.wmv" length="45186013" type="video/asf" />
		</item>
		<item>
		<title>Service Catalogue Executive Briefings</title>
		<link>http://macanta.com.au/2011/09/service-catalogue-executive-briefings/</link>
		<comments>http://macanta.com.au/2011/09/service-catalogue-executive-briefings/#comments</comments>
		<pubDate>Sun, 25 Sep 2011 02:22:09 +0000</pubDate>
		<dc:creator>Karen</dc:creator>
				<category><![CDATA[E-News]]></category>
		<category><![CDATA[itil]]></category>
		<category><![CDATA[ITSM]]></category>
		<category><![CDATA[service catalog]]></category>
		<category><![CDATA[service management]]></category>

		<guid isPermaLink="false">http://macanta.com.au/?p=192905</guid>
		<description><![CDATA[Thinking about Service Catalog or need to improve what you have already implemented?? You cannot miss this exclusive Executive Briefing Session. Hosted by FrontRange Solutions, with special guest Karen Ferris, the internationally acclaimed speaker with a reputation for providing both strategic and practical advice and insights. Karen will discuss the steps that financial institutions needs to]]></description>
		<wfw:commentRss>http://macanta.com.au/2011/09/service-catalogue-executive-briefings/feed/</wfw:commentRss>
		<slash:comments>1</slash:comments>
		</item>
		<item>
		<title>ITSM Antipodean Podcast Episode 9 &#8211; Now Available</title>
		<link>http://macanta.com.au/2011/09/itsm-antipodean-podcast-episode-9-now-available/</link>
		<comments>http://macanta.com.au/2011/09/itsm-antipodean-podcast-episode-9-now-available/#comments</comments>
		<pubDate>Mon, 12 Sep 2011 22:08:02 +0000</pubDate>
		<dc:creator>Karen</dc:creator>
				<category><![CDATA[E-News]]></category>
		<category><![CDATA[itil]]></category>
		<category><![CDATA[ITSM]]></category>
		<category><![CDATA[ITSMAP]]></category>
		<category><![CDATA[itsmf]]></category>
		<category><![CDATA[itsmfa]]></category>
		<category><![CDATA[leadit]]></category>

		<guid isPermaLink="false">http://macanta.com.au/?p=192902</guid>
		<description><![CDATA[This month the crew discuss the highlights of the itSMF Australia National Conference held in Perth, WA. Listen to the podcast here.]]></description>
		<wfw:commentRss>http://macanta.com.au/2011/09/itsm-antipodean-podcast-episode-9-now-available/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>ITSM Antipodean Podcast ~ Episode 9</title>
		<link>http://macanta.com.au/2011/09/itsm-antipodean-podcast-episode-9/</link>
		<comments>http://macanta.com.au/2011/09/itsm-antipodean-podcast-episode-9/#comments</comments>
		<pubDate>Mon, 12 Sep 2011 21:59:56 +0000</pubDate>
		<dc:creator>Karen</dc:creator>
				<category><![CDATA[ITSM Antipodean Podcast]]></category>
		<category><![CDATA[itil]]></category>
		<category><![CDATA[ITSM]]></category>
		<category><![CDATA[itsmfa]]></category>
		<category><![CDATA[leadit]]></category>
		<category><![CDATA[leadit11]]></category>
		<category><![CDATA[service management]]></category>

		<guid isPermaLink="false">http://macanta.com.au/?p=192891</guid>
		<description><![CDATA[Karen, Simone and Tristan discuss the highlights of the itSMF Australia 2011 Conference in Perth. It appears that Australia have raised the bar when it comes to hosting a national conference. That's what the delegates said. Hear what the ITSMAP team have to say.]]></description>
		<wfw:commentRss>http://macanta.com.au/2011/09/itsm-antipodean-podcast-episode-9/feed/</wfw:commentRss>
		<slash:comments>2</slash:comments>
<enclosure url="http://www.servicesphere.com/storage/podcast/itsm-ap/ITSM%20AP%20Episode%209.mp3" length="0" type="audio/mpeg" />
		</item>
		<item>
		<title>The Rise of the IT Consultant?</title>
		<link>http://macanta.com.au/2011/09/the-rise-of-the-it-consultant/</link>
		<comments>http://macanta.com.au/2011/09/the-rise-of-the-it-consultant/#comments</comments>
		<pubDate>Thu, 08 Sep 2011 01:04:53 +0000</pubDate>
		<dc:creator>Karen</dc:creator>
				<category><![CDATA[E-News]]></category>
		<category><![CDATA[BT 2020]]></category>
		<category><![CDATA[BT2020]]></category>
		<category><![CDATA[cio]]></category>
		<category><![CDATA[forrester]]></category>
		<category><![CDATA[itil]]></category>
		<category><![CDATA[ITSM]]></category>

		<guid isPermaLink="false">http://macanta.com.au/?p=192887</guid>
		<description><![CDATA[At the itSMF Australia 2011 National Conference in Perth I was privileged to attend the keynote presentation by Tim Sheedy of Forrester. Tims’s keynote was entitled “Business Technology in 2020”. Tim asked us to “shed our preconceptions” as he explored how the world of business technology (BT) is changing. The future is one of business]]></description>
		<wfw:commentRss>http://macanta.com.au/2011/09/the-rise-of-the-it-consultant/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>BYOD and ITSM</title>
		<link>http://macanta.com.au/2011/08/byod-and-itsm/</link>
		<comments>http://macanta.com.au/2011/08/byod-and-itsm/#comments</comments>
		<pubDate>Sat, 27 Aug 2011 05:38:44 +0000</pubDate>
		<dc:creator>Karen</dc:creator>
				<category><![CDATA[E-News]]></category>
		<category><![CDATA[BYOC]]></category>
		<category><![CDATA[BYOD]]></category>
		<category><![CDATA[IT Service Management]]></category>
		<category><![CDATA[itil]]></category>
		<category><![CDATA[ITSM]]></category>

		<guid isPermaLink="false">http://macanta.com.au/?p=192872</guid>
		<description><![CDATA[There is a four-letter acronym that is sending CIO&#8217;s running scared &#8211; BYOD. What does this mean for the other 4-letter acronym &#8211; ITSM? Bring Your Own Device (BYOD) or Bring Your Own Computing (BYOC) is being embraced by some organisations and making others break out in a cold sweat. BYOD is here now and]]></description>
		<wfw:commentRss>http://macanta.com.au/2011/08/byod-and-itsm/feed/</wfw:commentRss>
		<slash:comments>3</slash:comments>
		</item>
		<item>
		<title>ITSM Antipodean Podcast &#8211; Episode 8 Now Available</title>
		<link>http://macanta.com.au/2011/08/itsm-antipodean-podcast-episode-8-now-available/</link>
		<comments>http://macanta.com.au/2011/08/itsm-antipodean-podcast-episode-8-now-available/#comments</comments>
		<pubDate>Thu, 25 Aug 2011 00:18:05 +0000</pubDate>
		<dc:creator>Karen</dc:creator>
				<category><![CDATA[E-News]]></category>
		<category><![CDATA[itil]]></category>
		<category><![CDATA[ITSM]]></category>
		<category><![CDATA[itsmfa]]></category>
		<category><![CDATA[leadit]]></category>
		<category><![CDATA[leadit11]]></category>
		<category><![CDATA[service management]]></category>

		<guid isPermaLink="false">http://macanta.com.au/?p=192861</guid>
		<description><![CDATA[Listen to your ITSMAP crew record live from the 14th itSMF Australia National Conference in Perth. The team is joined by Chris Dancy and we talk to a myriad of conference goers including some very special guests. You can work out which ones they are! Listen here.]]></description>
		<wfw:commentRss>http://macanta.com.au/2011/08/itsm-antipodean-podcast-episode-8-now-available/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>ITSM Antipodean Podcast &#8211; Episode 8 &#8211; Live from ITSMFA</title>
		<link>http://macanta.com.au/2011/08/itsm-antipodean-podcast-episode-8-live-from-itsmfa/</link>
		<comments>http://macanta.com.au/2011/08/itsm-antipodean-podcast-episode-8-live-from-itsmfa/#comments</comments>
		<pubDate>Thu, 25 Aug 2011 00:05:17 +0000</pubDate>
		<dc:creator>Karen</dc:creator>
				<category><![CDATA[ITSM Antipodean Podcast]]></category>
		<category><![CDATA[itil]]></category>
		<category><![CDATA[ITSM]]></category>
		<category><![CDATA[itsmfa]]></category>
		<category><![CDATA[leadit]]></category>
		<category><![CDATA[leadit11]]></category>

		<guid isPermaLink="false">http://macanta.com.au/?p=192854</guid>
		<description><![CDATA[On the road to LEADIT 2011 - itSMF Australia 2011 National Conference.
The crew record live from the itSMF Australia 14th National Conference and talk to a myriad of guests!]]></description>
		<wfw:commentRss>http://macanta.com.au/2011/08/itsm-antipodean-podcast-episode-8-live-from-itsmfa/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
<enclosure url="http://www.servicesphere.com/storage/podcast/itsm-ap/ITSM%20AP%20Episode%208.mp3" length="0" type="audio/mpeg" />
		</item>
		<item>
		<title>ITSM Antipodean Podcast Episode 7 Now Available</title>
		<link>http://macanta.com.au/2011/08/itsm-antipodean-podcast-episode-7-now-available/</link>
		<comments>http://macanta.com.au/2011/08/itsm-antipodean-podcast-episode-7-now-available/#comments</comments>
		<pubDate>Wed, 03 Aug 2011 23:45:33 +0000</pubDate>
		<dc:creator>Karen</dc:creator>
				<category><![CDATA[E-News]]></category>
		<category><![CDATA[itil]]></category>
		<category><![CDATA[ITSM]]></category>
		<category><![CDATA[ITSMAP]]></category>
		<category><![CDATA[service management]]></category>

		<guid isPermaLink="false">http://macanta.com.au/?p=192852</guid>
		<description><![CDATA[The ITSMAP crew use the itSMF Australia Conference programme to drive their conversation. It is full on! Listen here &#160;]]></description>
		<wfw:commentRss>http://macanta.com.au/2011/08/itsm-antipodean-podcast-episode-7-now-available/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Greening Service Management ~ Book Now Available</title>
		<link>http://macanta.com.au/2011/08/greening-service-management-book-now-available/</link>
		<comments>http://macanta.com.au/2011/08/greening-service-management-book-now-available/#comments</comments>
		<pubDate>Wed, 03 Aug 2011 23:42:54 +0000</pubDate>
		<dc:creator>Karen</dc:creator>
				<category><![CDATA[E-News]]></category>
		<category><![CDATA[green it]]></category>
		<category><![CDATA[itil]]></category>
		<category><![CDATA[ITSM]]></category>
		<category><![CDATA[service management]]></category>

		<guid isPermaLink="false">http://macanta.com.au/?p=192846</guid>
		<description><![CDATA[Green Service Management The Relationship between Environmental Sustainability and IT Service Management Author: Ian Salvage with Karen Ferris &#160; Some industry commentators have stated that ITIL Version 3 missed an opportunity in not addressing one of today&#8217;s biggest challenges &#8211; sustainability. This publication addresses that challenge and shows how organisations can use service management to]]></description>
		<wfw:commentRss>http://macanta.com.au/2011/08/greening-service-management-book-now-available/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>ITSM Antipodean Podcast ~ Episode 7</title>
		<link>http://macanta.com.au/2011/08/itsm-antipodean-podcast-episode-7/</link>
		<comments>http://macanta.com.au/2011/08/itsm-antipodean-podcast-episode-7/#comments</comments>
		<pubDate>Mon, 01 Aug 2011 05:28:18 +0000</pubDate>
		<dc:creator>Karen</dc:creator>
				<category><![CDATA[ITSM Antipodean Podcast]]></category>
		<category><![CDATA[itil]]></category>
		<category><![CDATA[ITSM]]></category>
		<category><![CDATA[ITSMAP]]></category>
		<category><![CDATA[service management]]></category>

		<guid isPermaLink="false">http://macanta.com.au/?p=192829</guid>
		<description><![CDATA[SImone, Tristan, Breed and Karen use the itSMF Australia 2011 Conference Programme to drive this month's conversation. This one goes everywhere!]]></description>
		<wfw:commentRss>http://macanta.com.au/2011/08/itsm-antipodean-podcast-episode-7/feed/</wfw:commentRss>
		<slash:comments>1</slash:comments>
<enclosure url="http://www.servicesphere.com/storage/podcast/ITSM%20AP%20Episode%207.mp3" length="0" type="audio/mpeg" />
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		<item>
		<title>10 More Lessons From Angry Birds for Service Management</title>
		<link>http://macanta.com.au/2011/07/10-more-lessons-from-angry-birds-for-service-management/</link>
		<comments>http://macanta.com.au/2011/07/10-more-lessons-from-angry-birds-for-service-management/#comments</comments>
		<pubDate>Fri, 15 Jul 2011 11:16:43 +0000</pubDate>
		<dc:creator>Karen</dc:creator>
				<category><![CDATA[E-News]]></category>
		<category><![CDATA[angry birds]]></category>
		<category><![CDATA[itil]]></category>
		<category><![CDATA[ITSM]]></category>
		<category><![CDATA[service management]]></category>

		<guid isPermaLink="false">http://macanta.com.au/?p=192820</guid>
		<description><![CDATA[What is it with ITSM professionals and Angry Birds? One of the most popular ITSM articles I have written was back in April 2011 and was entitled “10 Lessons From Angry Birds for Service Management”. What was meant to be (and still is) a little tongue in cheek look at Service Management certainly caught the]]></description>
		<wfw:commentRss>http://macanta.com.au/2011/07/10-more-lessons-from-angry-birds-for-service-management/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>The CIO Answer to the 2011 Gartner Scenario on Sustainability</title>
		<link>http://macanta.com.au/2011/07/the-cio-answer-to-the-2011-gartner-scenario-on-sustainability/</link>
		<comments>http://macanta.com.au/2011/07/the-cio-answer-to-the-2011-gartner-scenario-on-sustainability/#comments</comments>
		<pubDate>Tue, 05 Jul 2011 05:39:17 +0000</pubDate>
		<dc:creator>Karen</dc:creator>
				<category><![CDATA[E-News]]></category>
		<category><![CDATA[csr]]></category>
		<category><![CDATA[Gartner]]></category>
		<category><![CDATA[green it]]></category>
		<category><![CDATA[greenit]]></category>
		<category><![CDATA[itil]]></category>
		<category><![CDATA[ITSM]]></category>
		<category><![CDATA[sustainability]]></category>

		<guid isPermaLink="false">http://macanta.com.au/?p=192816</guid>
		<description><![CDATA[Last year I (2010) wrote a white paper called “What’s CSR Got To Do With I.T”? This paper explored why sustainability is so high on the CEO agenda, what that means to the CIO and why immediate action is required if organisations are to remain or become successful. It also describes how IT Service Management]]></description>
		<wfw:commentRss>http://macanta.com.au/2011/07/the-cio-answer-to-the-2011-gartner-scenario-on-sustainability/feed/</wfw:commentRss>
		<slash:comments>1</slash:comments>
		</item>
		<item>
		<title>ITSM Book Reviews</title>
		<link>http://macanta.com.au/2011/07/itsm-book-reviews/</link>
		<comments>http://macanta.com.au/2011/07/itsm-book-reviews/#comments</comments>
		<pubDate>Mon, 04 Jul 2011 05:13:25 +0000</pubDate>
		<dc:creator>Karen</dc:creator>
				<category><![CDATA[E-News]]></category>
		<category><![CDATA[itil]]></category>
		<category><![CDATA[ITIL Lite]]></category>
		<category><![CDATA[ITIL V3 Small Scale implementation]]></category>
		<category><![CDATA[ITSM]]></category>
		<category><![CDATA[KEG]]></category>
		<category><![CDATA[key element guides]]></category>
		<category><![CDATA[service catalog]]></category>
		<category><![CDATA[service management]]></category>

		<guid isPermaLink="false">http://macanta.com.au/?p=192804</guid>
		<description><![CDATA[Each quarter, Macanta Director, Karen Ferris, writes a critical book review for the itSMF Australia Bulletin. Following publication in the itSMFA Bulletin, we will share the reviews with you here. ITIL V3 Small-scale Implementation The Service Catalog &#8211; A Practitioner Guide Key Element Guides ITIL® Lite ABC of ICT Building an ITIL-based Service Management Department]]></description>
		<wfw:commentRss>http://macanta.com.au/2011/07/itsm-book-reviews/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>ITSM Antipodean Podcast Episode 6 Now Available</title>
		<link>http://macanta.com.au/2011/07/itsm-antipodean-podcast-episode-6-now-available/</link>
		<comments>http://macanta.com.au/2011/07/itsm-antipodean-podcast-episode-6-now-available/#comments</comments>
		<pubDate>Sat, 02 Jul 2011 00:41:43 +0000</pubDate>
		<dc:creator>Karen</dc:creator>
				<category><![CDATA[E-News]]></category>
		<category><![CDATA[itil]]></category>
		<category><![CDATA[ITSM]]></category>
		<category><![CDATA[ITSMAP]]></category>
		<category><![CDATA[social media]]></category>

		<guid isPermaLink="false">http://macanta.com.au/?p=192800</guid>
		<description><![CDATA[The ITSM Antipodean podcast team talk about all thing PEOPLE and SOCIAL MEDIA. in Episode 6, Breed joins Karen, Andrew and Simone, whilst Tristan continues to dine out on the success of the itSMF New Zealand Conference. Well deserved too! Listen here.]]></description>
		<wfw:commentRss>http://macanta.com.au/2011/07/itsm-antipodean-podcast-episode-6-now-available/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>ITSM Antipodean Podcast &#8211; Episode 6</title>
		<link>http://macanta.com.au/2011/07/itsm-antipodean-podcast-episode-6/</link>
		<comments>http://macanta.com.au/2011/07/itsm-antipodean-podcast-episode-6/#comments</comments>
		<pubDate>Sat, 02 Jul 2011 00:24:07 +0000</pubDate>
		<dc:creator>Karen</dc:creator>
				<category><![CDATA[ITSM Antipodean Podcast]]></category>
		<category><![CDATA[IT Service Management]]></category>
		<category><![CDATA[itil]]></category>
		<category><![CDATA[ITSM]]></category>
		<category><![CDATA[organisational change]]></category>
		<category><![CDATA[social media]]></category>

		<guid isPermaLink="false">http://macanta.com.au/?p=192789</guid>
		<description><![CDATA[The ITSM Antipodean Podcast team talk all things people and social media. Breed joins Simone, Andrew and Karen whilst Tristan continues to dine out on the success of the itSMF New Zealand Conference.]]></description>
		<wfw:commentRss>http://macanta.com.au/2011/07/itsm-antipodean-podcast-episode-6/feed/</wfw:commentRss>
		<slash:comments>1</slash:comments>
<enclosure url="http://www.servicesphere.com/storage/podcast/ITSM%20AP%20Episode%206.mp3" length="0" type="audio/mpeg" />
		</item>
		<item>
		<title>Is Macanta cornering the market in &#8220;Nice IT&#8221;?</title>
		<link>http://macanta.com.au/2011/06/is-macanta-cornering-the-market-in-nice-it/</link>
		<comments>http://macanta.com.au/2011/06/is-macanta-cornering-the-market-in-nice-it/#comments</comments>
		<pubDate>Tue, 21 Jun 2011 23:24:31 +0000</pubDate>
		<dc:creator>Karen</dc:creator>
				<category><![CDATA[E-News]]></category>
		<category><![CDATA[csr]]></category>
		<category><![CDATA[greenit]]></category>
		<category><![CDATA[itil]]></category>
		<category><![CDATA[ITSkeptic]]></category>
		<category><![CDATA[ITSM]]></category>
		<category><![CDATA[service management]]></category>

		<guid isPermaLink="false">http://macanta.com.au/?p=192781</guid>
		<description><![CDATA[Rob England (IT Skeptic) interviews Macanta Director, Karen Ferris, about CSR, Green IT and cultural change, ahead of the Pink 2012 Conference. Rob describes Karen as a &#8220;thoroughly nice IT expert&#8221;. Read the full interview here. &#160;]]></description>
		<wfw:commentRss>http://macanta.com.au/2011/06/is-macanta-cornering-the-market-in-nice-it/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Macanta and Engaged Consulting Announce Partnership</title>
		<link>http://macanta.com.au/2011/06/macanta-and-engaged-consulting-announce-partnership/</link>
		<comments>http://macanta.com.au/2011/06/macanta-and-engaged-consulting-announce-partnership/#comments</comments>
		<pubDate>Tue, 21 Jun 2011 01:56:49 +0000</pubDate>
		<dc:creator>Karen</dc:creator>
				<category><![CDATA[E-News]]></category>
		<category><![CDATA[eco-itsm]]></category>
		<category><![CDATA[green it]]></category>
		<category><![CDATA[itil]]></category>
		<category><![CDATA[ITSM]]></category>
		<category><![CDATA[service management]]></category>
		<category><![CDATA[sustainability]]></category>

		<guid isPermaLink="false">http://macanta.com.au/?p=192778</guid>
		<description><![CDATA[Macanta Consulting – business and service management experts &#8211; is proud to announce a partnership with Engaged Consulting – a premier consulting and advisory firm. The partnership enables Engaged Consulting to deliver the eco-ITSM service developed by Macanta (www.eco-itsm.com.au). The eco-ITSM service is a world first and assists organizations in addressing the increasing demand and]]></description>
		<wfw:commentRss>http://macanta.com.au/2011/06/macanta-and-engaged-consulting-announce-partnership/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Partnership Announcement &#8211; Macanta and SureSkills</title>
		<link>http://macanta.com.au/2011/06/partnership-announcement-macanta-and-sureskills/</link>
		<comments>http://macanta.com.au/2011/06/partnership-announcement-macanta-and-sureskills/#comments</comments>
		<pubDate>Fri, 17 Jun 2011 04:49:48 +0000</pubDate>
		<dc:creator>Karen</dc:creator>
				<category><![CDATA[E-News]]></category>
		<category><![CDATA[eco-itsm]]></category>
		<category><![CDATA[itil]]></category>
		<category><![CDATA[ITSM]]></category>
		<category><![CDATA[service management]]></category>

		<guid isPermaLink="false">http://macanta.com.au/?p=192772</guid>
		<description><![CDATA[Macanta Consulting – business and service management experts &#8211; is proud to announce a partnership with SureSkills Ltd – the complete IT Service Management and Project Management specialists in Ireland. The partnership enables SureSkills to deliver the eco-ITSM service developed by Macanta (www.eco-itsm.com.au). In addition, it enables SureSkills to offer a range of assessments using]]></description>
		<wfw:commentRss>http://macanta.com.au/2011/06/partnership-announcement-macanta-and-sureskills/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>ITSM Antipodean Podcast Episode 5 Now Available</title>
		<link>http://macanta.com.au/2011/06/itsm-antipodean-podcast-episode-5-now-available/</link>
		<comments>http://macanta.com.au/2011/06/itsm-antipodean-podcast-episode-5-now-available/#comments</comments>
		<pubDate>Mon, 13 Jun 2011 22:26:01 +0000</pubDate>
		<dc:creator>Karen</dc:creator>
				<category><![CDATA[E-News]]></category>
		<category><![CDATA[itil]]></category>
		<category><![CDATA[ITSM]]></category>
		<category><![CDATA[itsmf new zealamd]]></category>
		<category><![CDATA[itsmf nz]]></category>
		<category><![CDATA[service management]]></category>

		<guid isPermaLink="false">http://macanta.com.au/?p=192769</guid>
		<description><![CDATA[The ITSMAP crew broadcast LIVE from the itSMF New Zealand 7th Annual Conference. Listen here to all the comings and goings at the conference. &#160;]]></description>
		<wfw:commentRss>http://macanta.com.au/2011/06/itsm-antipodean-podcast-episode-5-now-available/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>ITSM Antipodean Podcast Episode 5 ~ Live from itSMF NZ 7th Annual Conference</title>
		<link>http://macanta.com.au/2011/06/itsm-antipodean-podcast-episode-5-live-from-itsmf-nz-7th-annual-conference/</link>
		<comments>http://macanta.com.au/2011/06/itsm-antipodean-podcast-episode-5-live-from-itsmf-nz-7th-annual-conference/#comments</comments>
		<pubDate>Mon, 13 Jun 2011 22:06:02 +0000</pubDate>
		<dc:creator>Karen</dc:creator>
				<category><![CDATA[ITSM Antipodean Podcast]]></category>
		<category><![CDATA[itil]]></category>
		<category><![CDATA[ITSM]]></category>
		<category><![CDATA[itsmf]]></category>
		<category><![CDATA[itsmfnz]]></category>
		<category><![CDATA[service management]]></category>

		<guid isPermaLink="false">http://macanta.com.au/?p=192761</guid>
		<description><![CDATA[The ITSMAP crew (Karen, Breed, Tristan and Simone) broadcast live from the itSMF New Zealand 7th Annual Conference.
Breed pretends to be Andrew (who had to fly home) and thought the conference was warm and friendly.
Tristan – President itSMF NZ - is overwhelmed by the success of the conference. It doubled in delegate numbers since 2010  – small but perfectly formed.
The departure lounge concept is a great success.]]></description>
		<wfw:commentRss>http://macanta.com.au/2011/06/itsm-antipodean-podcast-episode-5-live-from-itsmf-nz-7th-annual-conference/feed/</wfw:commentRss>
		<slash:comments>1</slash:comments>
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		</item>
		<item>
		<title>ITSM Antipodean Podcast Episode 4</title>
		<link>http://macanta.com.au/2011/06/itsm-antipodean-podcast-episode-4/</link>
		<comments>http://macanta.com.au/2011/06/itsm-antipodean-podcast-episode-4/#comments</comments>
		<pubDate>Thu, 02 Jun 2011 21:16:43 +0000</pubDate>
		<dc:creator>Karen</dc:creator>
				<category><![CDATA[ITSM Antipodean Podcast]]></category>

		<guid isPermaLink="false">http://macanta.com.au/?p=192743</guid>
		<description><![CDATA[Andrew wonders what people are doing ITIL to! Sony still struggling to move on past being a booby of the month.
Tristan is looking forward to the business service catalogue workshop on the first morning of the NZ conference.
Simone involved with the review of itSMF publication on tool selection.
Karen presenting at Green IT Week 2011 on 3 June, CitySwitch on 17 June and delivering a Thought Rock webinar on 15 June
Qualifications and Credentials - Special Guest – Peter Doherty]]></description>
		<wfw:commentRss>http://macanta.com.au/2011/06/itsm-antipodean-podcast-episode-4/feed/</wfw:commentRss>
		<slash:comments>2</slash:comments>
<enclosure url="http://www.servicesphere.com/storage/podcast/itsm%20antipodean%20episode%204.mp3" length="0" type="audio/mpeg" />
		</item>
		<item>
		<title>Macanta Presenting at GREEN IT WEEK 2011</title>
		<link>http://macanta.com.au/2011/05/macanta-presenting-at-green-it-week-2011/</link>
		<comments>http://macanta.com.au/2011/05/macanta-presenting-at-green-it-week-2011/#comments</comments>
		<pubDate>Tue, 31 May 2011 01:27:18 +0000</pubDate>
		<dc:creator>Karen</dc:creator>
				<category><![CDATA[E-News]]></category>
		<category><![CDATA[GREEN IT WEEK]]></category>
		<category><![CDATA[greenit]]></category>
		<category><![CDATA[IT Service Management]]></category>
		<category><![CDATA[itil]]></category>
		<category><![CDATA[ITSM]]></category>
		<category><![CDATA[service management]]></category>
		<category><![CDATA[sustainability]]></category>

		<guid isPermaLink="false">http://macanta.com.au/?p=192711</guid>
		<description><![CDATA[On Friday 3rd June at 10am (AEST), Karen Ferris will be presenting a webinar as a part of GREEN IT WEEK 2011. The webinar will look at how you can use your best practice framework of ITIL to embed sustainability into processes and reduce your carbon footprint and increase your profitability. It is time to]]></description>
		<wfw:commentRss>http://macanta.com.au/2011/05/macanta-presenting-at-green-it-week-2011/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Partnership Announcement &#8211; Macanta and K2 Solutions</title>
		<link>http://macanta.com.au/2011/05/partnership-announcement-macanta-and-k2-solutions/</link>
		<comments>http://macanta.com.au/2011/05/partnership-announcement-macanta-and-k2-solutions/#comments</comments>
		<pubDate>Fri, 06 May 2011 02:09:50 +0000</pubDate>
		<dc:creator>Karen</dc:creator>
				<category><![CDATA[E-News]]></category>
		<category><![CDATA[cmdb]]></category>
		<category><![CDATA[cms]]></category>
		<category><![CDATA[eco-itsm]]></category>
		<category><![CDATA[itil]]></category>
		<category><![CDATA[ITSM]]></category>
		<category><![CDATA[k2]]></category>
		<category><![CDATA[service management]]></category>
		<category><![CDATA[sustainability]]></category>

		<guid isPermaLink="false">http://macanta.com.au/?p=192558</guid>
		<description><![CDATA[Macanta Consulting – business and service management experts &#8211; is proud to announce a partnership with K2 Solutions Group – a leading service management enablement firm. The partnership allows K2 Solutions to deliver the eco-ITSM service developed by Macanta (www.eco-itsm.com.au). The eco-ITSM service is a world first and assists organizations in addressing the increasing demand]]></description>
		<wfw:commentRss>http://macanta.com.au/2011/05/partnership-announcement-macanta-and-k2-solutions/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>What Has CSR Got To Do With IT?</title>
		<link>http://macanta.com.au/2011/05/what-has-csr-got-to-do-with-it/</link>
		<comments>http://macanta.com.au/2011/05/what-has-csr-got-to-do-with-it/#comments</comments>
		<pubDate>Thu, 05 May 2011 10:34:00 +0000</pubDate>
		<dc:creator>Karen</dc:creator>
				<category><![CDATA[E-News]]></category>

		<guid isPermaLink="false">http://macanta.com.au/?p=192553</guid>
		<description><![CDATA[93% of CEOs believe sustainability issues (i.e. CSR) will be crucial to the success of the future of their business (Accenture 2010). Therefore the pressure is on IT to deliver and ITSM has the answers. You can to read how here.]]></description>
		<wfw:commentRss>http://macanta.com.au/2011/05/what-has-csr-got-to-do-with-it/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>ITSM Antipodean Podcast ~ Episode 3 ~ Available Now</title>
		<link>http://macanta.com.au/2011/05/itsm-antipodean-podcast-episode-3-available-now/</link>
		<comments>http://macanta.com.au/2011/05/itsm-antipodean-podcast-episode-3-available-now/#comments</comments>
		<pubDate>Mon, 02 May 2011 20:28:18 +0000</pubDate>
		<dc:creator>Karen</dc:creator>
				<category><![CDATA[E-News]]></category>
		<category><![CDATA[itil]]></category>
		<category><![CDATA[itilv3]]></category>
		<category><![CDATA[ITSM]]></category>
		<category><![CDATA[ITSMAP]]></category>
		<category><![CDATA[itsmf]]></category>
		<category><![CDATA[service management]]></category>

		<guid isPermaLink="false">http://macanta.com.au/?p=192545</guid>
		<description><![CDATA[Listen to the #ITSMAP team talk to Chief Editor of itSMF Publications about books and lots of stuff here!]]></description>
		<wfw:commentRss>http://macanta.com.au/2011/05/itsm-antipodean-podcast-episode-3-available-now/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>From Emerald Green to Murky Brown. Is This Your Data Centre Journey?</title>
		<link>http://macanta.com.au/2011/04/from-emerald-green-to-murky-brown-is-this-your-data-centre-journey/</link>
		<comments>http://macanta.com.au/2011/04/from-emerald-green-to-murky-brown-is-this-your-data-centre-journey/#comments</comments>
		<pubDate>Fri, 29 Apr 2011 03:08:29 +0000</pubDate>
		<dc:creator>Karen</dc:creator>
				<category><![CDATA[E-News]]></category>
		<category><![CDATA[data center]]></category>
		<category><![CDATA[data centre]]></category>
		<category><![CDATA[environment]]></category>
		<category><![CDATA[green it]]></category>
		<category><![CDATA[itil]]></category>
		<category><![CDATA[itilv3]]></category>
		<category><![CDATA[ITSM]]></category>
		<category><![CDATA[service management]]></category>
		<category><![CDATA[sustainability]]></category>

		<guid isPermaLink="false">http://macanta.com.au/?p=192524</guid>
		<description><![CDATA[You have consolidated and automated and virtualised and de-duplicated and contained and coupled. You have obtained an above average PUE, DCiE. WUE, ERE, CUE and DCcE.[1] You are compliant with EPEAT and RoHS and WEEE[2] directives. You are rapidly moving up the Data Centre Maturity Model.[3] You have reduced costs and carbon emissions significantly. The]]></description>
		<wfw:commentRss>http://macanta.com.au/2011/04/from-emerald-green-to-murky-brown-is-this-your-data-centre-journey/feed/</wfw:commentRss>
		<slash:comments>2</slash:comments>
		</item>
		<item>
		<title>ITSM Antipodean Podcast Episode 3</title>
		<link>http://macanta.com.au/2011/04/podcast-episode-four/</link>
		<comments>http://macanta.com.au/2011/04/podcast-episode-four/#comments</comments>
		<pubDate>Thu, 28 Apr 2011 01:12:47 +0000</pubDate>
		<dc:creator>admin</dc:creator>
				<category><![CDATA[ITSM Antipodean Podcast]]></category>
		<category><![CDATA[itil]]></category>
		<category><![CDATA[ITILNinja]]></category>
		<category><![CDATA[ITSM]]></category>
		<category><![CDATA[service management]]></category>

		<guid isPermaLink="false">http://macanta.com.au/?p=192650</guid>
		<description><![CDATA[Tristan’s move to the City of Sails and coming to terms with new ITSM challenges. Andrew facing client challenges and thinking about storage as a commodity. Simone run off her feet with training and prepping for NZ Conference in June. Karen makes a link between ITSM and Angry Birds as well as ITSM and the Royal Wedding. Special Guest – Kirstie Magowan – Chief Editor itSMF Publications.]]></description>
		<wfw:commentRss>http://macanta.com.au/2011/04/podcast-episode-four/feed/</wfw:commentRss>
		<slash:comments>3</slash:comments>
<enclosure url="http://www.servicesphere.com/storage/podcast/ITSMWP%20Antipodean%20Episode%203.mp3" length="49991332" type="audio/mpeg" />
		</item>
		<item>
		<title>5 Things ITSM Can Learn from the Royal Wedding</title>
		<link>http://macanta.com.au/2011/04/5-things-itsm-can-learn-from-the-royal-wedding/</link>
		<comments>http://macanta.com.au/2011/04/5-things-itsm-can-learn-from-the-royal-wedding/#comments</comments>
		<pubDate>Wed, 27 Apr 2011 05:26:00 +0000</pubDate>
		<dc:creator>admin</dc:creator>
				<category><![CDATA[E-News]]></category>
		<category><![CDATA[itil]]></category>
		<category><![CDATA[ITSM]]></category>
		<category><![CDATA[royal wedding]]></category>
		<category><![CDATA[service management]]></category>

		<guid isPermaLink="false">http://macanta.com.au/?p=192501</guid>
		<description><![CDATA[Just incase you haven&#8217;t already had enough of the Royal Wedding, here is some more! With what seems to be the biggest event of 2011 so far, I thought that there must be something we in Service Management can take away from the occasion. Here are five suggestions. 1. At Times of Hardship Find Reason]]></description>
		<wfw:commentRss>http://macanta.com.au/2011/04/5-things-itsm-can-learn-from-the-royal-wedding/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>10 Lessons from Angry Birds for Service Management</title>
		<link>http://macanta.com.au/2011/04/10-lessons-from-angry-birds-for-service-management/</link>
		<comments>http://macanta.com.au/2011/04/10-lessons-from-angry-birds-for-service-management/#comments</comments>
		<pubDate>Wed, 20 Apr 2011 03:46:43 +0000</pubDate>
		<dc:creator>admin</dc:creator>
				<category><![CDATA[E-News]]></category>
		<category><![CDATA[angry birds]]></category>
		<category><![CDATA[itil]]></category>
		<category><![CDATA[itilv3]]></category>
		<category><![CDATA[ITSM]]></category>
		<category><![CDATA[service management]]></category>

		<guid isPermaLink="false">http://macanta.com.au/?p=192489</guid>
		<description><![CDATA[As an avid Angry Birds player who has lost too much time achieving a score that has me in the top 5% of all players in HD and RIO, I thought I should try and justify myself and put this pastime to good use. I wondered how lessons learnt from playing Angry Birds could be]]></description>
		<wfw:commentRss>http://macanta.com.au/2011/04/10-lessons-from-angry-birds-for-service-management/feed/</wfw:commentRss>
		<slash:comments>7</slash:comments>
		</item>
		<item>
		<title>News on the ITIL Update</title>
		<link>http://macanta.com.au/2011/04/news-on-the-itil-update/</link>
		<comments>http://macanta.com.au/2011/04/news-on-the-itil-update/#comments</comments>
		<pubDate>Fri, 08 Apr 2011 03:49:17 +0000</pubDate>
		<dc:creator>admin</dc:creator>
				<category><![CDATA[E-News]]></category>
		<category><![CDATA[itil]]></category>
		<category><![CDATA[itil version 3]]></category>
		<category><![CDATA[itilv3]]></category>
		<category><![CDATA[ITSM]]></category>
		<category><![CDATA[service management]]></category>

		<guid isPermaLink="false">http://macanta.com.au/?p=192469</guid>
		<description><![CDATA[In March 2011, Macanta Director Karen Ferris, in her role of itSMF Australia Director – Publications Portfolio, attended an international workshop for itSMF publications. At this workshop, TSO (in conjunction with OGC and APMG), presented on the ITIL update. The presentation was delivered by Emily Egle – ITIL Team Manager, Janine Eves – Senior Supplier and]]></description>
		<wfw:commentRss>http://macanta.com.au/2011/04/news-on-the-itil-update/feed/</wfw:commentRss>
		<slash:comments>1</slash:comments>
		</item>
		<item>
		<title>Going Greener with Configuration &amp; Supplier Management</title>
		<link>http://macanta.com.au/2011/04/going-greener-with-configuration-supplier-management/</link>
		<comments>http://macanta.com.au/2011/04/going-greener-with-configuration-supplier-management/#comments</comments>
		<pubDate>Wed, 06 Apr 2011 05:28:47 +0000</pubDate>
		<dc:creator>admin</dc:creator>
				<category><![CDATA[E-News]]></category>
		<category><![CDATA[configuration management]]></category>
		<category><![CDATA[data centre]]></category>
		<category><![CDATA[eco-itsm]]></category>
		<category><![CDATA[environment]]></category>
		<category><![CDATA[green]]></category>
		<category><![CDATA[greenit]]></category>
		<category><![CDATA[itil]]></category>
		<category><![CDATA[ITSM]]></category>
		<category><![CDATA[sustainability]]></category>

		<guid isPermaLink="false">http://macanta.com.au/?p=192459</guid>
		<description><![CDATA[I was reading an article recently that said, “Data centre administrators everywhere are being bombarded with tips and pitches for improving the energy efficiency of their facilities”. The article entitled “Turn Your Data Centre Green by Doing Business as Usual” went on to say that though an administrator has to be proactive to make their]]></description>
		<wfw:commentRss>http://macanta.com.au/2011/04/going-greener-with-configuration-supplier-management/feed/</wfw:commentRss>
		<slash:comments>1</slash:comments>
		</item>
		<item>
		<title>The ITSM Antipodean Podcast &#8211; Episode 2 &#8211; Available Now</title>
		<link>http://macanta.com.au/2011/04/the-itsm-antipodean-podcast-episode-2-available-now/</link>
		<comments>http://macanta.com.au/2011/04/the-itsm-antipodean-podcast-episode-2-available-now/#comments</comments>
		<pubDate>Tue, 05 Apr 2011 22:21:25 +0000</pubDate>
		<dc:creator>admin</dc:creator>
				<category><![CDATA[E-News]]></category>
		<category><![CDATA[ferris]]></category>
		<category><![CDATA[itil]]></category>
		<category><![CDATA[ITSM]]></category>
		<category><![CDATA[itsmf]]></category>
		<category><![CDATA[macanta]]></category>
		<category><![CDATA[service management]]></category>
		<category><![CDATA[skyring]]></category>
		<category><![CDATA[social]]></category>

		<guid isPermaLink="false">http://macanta.com.au/?p=192456</guid>
		<description><![CDATA[Sharing means I love you. The team discuss ITSM and social media with expert guest Carol Skyring. Listen here.]]></description>
		<wfw:commentRss>http://macanta.com.au/2011/04/the-itsm-antipodean-podcast-episode-2-available-now/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Want to know about ITSM and Corporate Social Responsibility NOW?</title>
		<link>http://macanta.com.au/2011/04/do-you-want-to-know-about-itsm-and-csr-now/</link>
		<comments>http://macanta.com.au/2011/04/do-you-want-to-know-about-itsm-and-csr-now/#comments</comments>
		<pubDate>Sun, 03 Apr 2011 08:46:47 +0000</pubDate>
		<dc:creator>admin</dc:creator>
				<category><![CDATA[E-News]]></category>
		<category><![CDATA[corporate social responsibility]]></category>
		<category><![CDATA[csr]]></category>
		<category><![CDATA[greenit]]></category>
		<category><![CDATA[IT Service Management]]></category>
		<category><![CDATA[itil]]></category>
		<category><![CDATA[ITSM]]></category>

		<guid isPermaLink="false">http://macanta.com.au/?p=192428</guid>
		<description><![CDATA[The presentation &#8220;What Has CSR Got To Do With I.T? was a highly acclaimed keynote presentation at the itSMF Australia Conference in 2010 and will be a keynote at the upcoming itSMF New Zealand Conference in June 2011. The accompanying 35 page paper (updated 2011) is ready for release and the Macanta directors are divided]]></description>
		<wfw:commentRss>http://macanta.com.au/2011/04/do-you-want-to-know-about-itsm-and-csr-now/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>ITSM Antipodean Podcast Episode 2</title>
		<link>http://macanta.com.au/2011/03/second-podcast/</link>
		<comments>http://macanta.com.au/2011/03/second-podcast/#comments</comments>
		<pubDate>Thu, 31 Mar 2011 08:19:30 +0000</pubDate>
		<dc:creator>admin</dc:creator>
				<category><![CDATA[ITSM Antipodean Podcast]]></category>

		<guid isPermaLink="false">http://macanta.com.au/?p=192582</guid>
		<description><![CDATA[Simone - HDAA community project in regional schools increasing the understanding of the reality of an IT career
Andrew - Heckled at itSMF NSW Q1 seminar and is reading IT Governance book
Interested in the future of IT such as the BYO policy at Suncorp.
Tristan – post earthquake recovery and on the move to Auckland.
itSMF Conference arrangements in progress for New Zealand – expecting BIG things.
Karen – attended itSMF Publications Workshop in Amsterdam – ITIL update brief - call for involvement in publications – 2011 white paper competition open]]></description>
		<wfw:commentRss>http://macanta.com.au/2011/03/second-podcast/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
<enclosure url="http://www.servicesphere.com/storage/podcast/ITSMWP%20AP%20Episode%202.mp3" length="55740257" type="audio/mpeg" />
		</item>
		<item>
		<title>Macanta in the News Again</title>
		<link>http://macanta.com.au/2011/03/macanta-in-the-news-again/</link>
		<comments>http://macanta.com.au/2011/03/macanta-in-the-news-again/#comments</comments>
		<pubDate>Fri, 11 Mar 2011 04:29:36 +0000</pubDate>
		<dc:creator>admin</dc:creator>
				<category><![CDATA[E-News]]></category>
		<category><![CDATA[breed lewis]]></category>
		<category><![CDATA[green it]]></category>
		<category><![CDATA[itil]]></category>
		<category><![CDATA[ITSM]]></category>
		<category><![CDATA[karen ferris]]></category>
		<category><![CDATA[social media]]></category>
		<category><![CDATA[sustainability]]></category>
		<category><![CDATA[workplace]]></category>

		<guid isPermaLink="false">http://macanta.com.au/?p=192393</guid>
		<description><![CDATA[Macanta directors, Karen Ferris and Breed Lewis, hit the news stands yet again with articles published in CIO Magazine, Computerworld and Techworld. You can read all the articles as printed in CIO Magazine here. Karen Ferris writes about Green IT and the part that service management has to play. Breed Lewis writes about social media]]></description>
		<wfw:commentRss>http://macanta.com.au/2011/03/macanta-in-the-news-again/feed/</wfw:commentRss>
		<slash:comments>2</slash:comments>
		</item>
		<item>
		<title>The ITSM Antipodean Podcast &#8211; Episode 1 &#8211; Now Available</title>
		<link>http://macanta.com.au/2011/03/the-itsm-antipodean-podcast-episode-1-now-available/</link>
		<comments>http://macanta.com.au/2011/03/the-itsm-antipodean-podcast-episode-1-now-available/#comments</comments>
		<pubDate>Tue, 08 Mar 2011 22:43:50 +0000</pubDate>
		<dc:creator>admin</dc:creator>
				<category><![CDATA[E-News]]></category>
		<category><![CDATA[andrew friar]]></category>
		<category><![CDATA[antipodean]]></category>
		<category><![CDATA[IT Service Management]]></category>
		<category><![CDATA[itil]]></category>
		<category><![CDATA[ITSM]]></category>
		<category><![CDATA[karen ferris]]></category>
		<category><![CDATA[podcast]]></category>
		<category><![CDATA[simone moore]]></category>
		<category><![CDATA[tristan boot]]></category>

		<guid isPermaLink="false">http://macanta.com.au/?p=192386</guid>
		<description><![CDATA[The Aussies and Kiwis come together to produce the first ITSM Antipodean Podcast. Discussing all things service management and beyond. Listen here.]]></description>
		<wfw:commentRss>http://macanta.com.au/2011/03/the-itsm-antipodean-podcast-episode-1-now-available/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>ITSM Antipodean Podcast Episode 1</title>
		<link>http://macanta.com.au/2011/03/first-podcast/</link>
		<comments>http://macanta.com.au/2011/03/first-podcast/#comments</comments>
		<pubDate>Tue, 08 Mar 2011 22:13:33 +0000</pubDate>
		<dc:creator>admin</dc:creator>
				<category><![CDATA[ITSM Antipodean Podcast]]></category>

		<guid isPermaLink="false">http://macanta.com.au/?p=192574</guid>
		<description><![CDATA[The Aussies and the Kiwis join the Yanks and the Pomms and discuss all things service management.]]></description>
		<wfw:commentRss>http://macanta.com.au/2011/03/first-podcast/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
<enclosure url="http://www.servicesphere.com/storage/podcast/ITSMWP%20Antipodean%20Episode%201.mp3" length="59012912" type="audio/mpeg" />
		</item>
		<item>
		<title>Green IT and Social Media</title>
		<link>http://macanta.com.au/2011/03/green-it-and-social-media/</link>
		<comments>http://macanta.com.au/2011/03/green-it-and-social-media/#comments</comments>
		<pubDate>Wed, 02 Mar 2011 04:46:28 +0000</pubDate>
		<dc:creator>admin</dc:creator>
				<category><![CDATA[E-News]]></category>
		<category><![CDATA[bulletin]]></category>
		<category><![CDATA[greenit]]></category>
		<category><![CDATA[itil]]></category>
		<category><![CDATA[ITSM]]></category>
		<category><![CDATA[itsmf]]></category>
		<category><![CDATA[itsmfa]]></category>
		<category><![CDATA[key element guides]]></category>
		<category><![CDATA[service management]]></category>
		<category><![CDATA[social media]]></category>
		<category><![CDATA[sustainability]]></category>

		<guid isPermaLink="false">http://macanta.com.au/?p=192335</guid>
		<description><![CDATA[In the first edition of the itSMF Australia bulletin for 2011, both Macanta Directors &#8211; Breed Lewis and Karen Ferris &#8211; have articles published on Social Media and Green IT respectively. Breed discusses whether organisations should block access to social media such as Facebook in the workplace. Karen contributes to the feature article called &#8220;Embracing]]></description>
		<wfw:commentRss>http://macanta.com.au/2011/03/green-it-and-social-media/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Sustainability Will Not Sell Itself</title>
		<link>http://macanta.com.au/2011/02/you-cannot-sell-the-sustainability-of-sustainability/</link>
		<comments>http://macanta.com.au/2011/02/you-cannot-sell-the-sustainability-of-sustainability/#comments</comments>
		<pubDate>Thu, 24 Feb 2011 00:15:15 +0000</pubDate>
		<dc:creator>admin</dc:creator>
				<category><![CDATA[E-News]]></category>
		<category><![CDATA[environment]]></category>
		<category><![CDATA[greenit]]></category>
		<category><![CDATA[itil]]></category>
		<category><![CDATA[ITSM]]></category>
		<category><![CDATA[service management]]></category>
		<category><![CDATA[sustainability]]></category>

		<guid isPermaLink="false">http://macanta.com.au/?p=192316</guid>
		<description><![CDATA[If you think organisations are going to become more sustainable and adopt Green IT because it is the “right” thing to do, then think again! This may sound harsh but it is a reality. If we want organisations to adopt sustainable practices and improve environmental performance, we have to understand what the drivers are for]]></description>
		<wfw:commentRss>http://macanta.com.au/2011/02/you-cannot-sell-the-sustainability-of-sustainability/feed/</wfw:commentRss>
		<slash:comments>4</slash:comments>
		</item>
		<item>
		<title>12 Sustainable Ideas for IT Service Management in 2011</title>
		<link>http://macanta.com.au/2011/01/12-sustainable-ideas-for-it-service-management-in-2011/</link>
		<comments>http://macanta.com.au/2011/01/12-sustainable-ideas-for-it-service-management-in-2011/#comments</comments>
		<pubDate>Thu, 06 Jan 2011 05:41:54 +0000</pubDate>
		<dc:creator>admin</dc:creator>
				<category><![CDATA[E-News]]></category>
		<category><![CDATA[eco-itsm]]></category>
		<category><![CDATA[green it]]></category>
		<category><![CDATA[itil]]></category>
		<category><![CDATA[ITSM]]></category>
		<category><![CDATA[service management]]></category>
		<category><![CDATA[sustainability]]></category>

		<guid isPermaLink="false">http://macanta.com.au/?p=192293</guid>
		<description><![CDATA[In these times of cost consciousness there is a great way you can realise cost savings, and reduce your carbon footprint at the same time.  How can this be achieved?  By using your existing ITIL framework to build sustainability into your processes and functions. We have provided 12 sustainable ideas &#8211; one per month &#8211;]]></description>
		<wfw:commentRss>http://macanta.com.au/2011/01/12-sustainable-ideas-for-it-service-management-in-2011/feed/</wfw:commentRss>
		<slash:comments>1</slash:comments>
		</item>
		<item>
		<title>Karen Ferris writes about Green Service Management in itSMFI Magazine</title>
		<link>http://macanta.com.au/2010/12/karen-ferris-writes-about-green-service-management-in-itsmfi-magazine/</link>
		<comments>http://macanta.com.au/2010/12/karen-ferris-writes-about-green-service-management-in-itsmfi-magazine/#comments</comments>
		<pubDate>Tue, 21 Dec 2010 05:26:40 +0000</pubDate>
		<dc:creator>admin</dc:creator>
				<category><![CDATA[E-News]]></category>
		<category><![CDATA[green]]></category>
		<category><![CDATA[green it]]></category>
		<category><![CDATA[itil]]></category>
		<category><![CDATA[ITSM]]></category>
		<category><![CDATA[itsmf]]></category>
		<category><![CDATA[itsmf international]]></category>
		<category><![CDATA[karen ferris]]></category>
		<category><![CDATA[service management]]></category>
		<category><![CDATA[sustainability]]></category>

		<guid isPermaLink="false">http://macanta.com.au/?p=192288</guid>
		<description><![CDATA[The December edition of the itSMF International Magazine &#8211; &#8220;At Your Service&#8221; &#8211; has published an article by Karen Ferris called &#8220;Turning Service Management Green&#8221;. The article discusses how you can use your existing service management framework to improve the sustainability of the organisation whilst also reducing costs. The article can be downloaded by registering]]></description>
		<wfw:commentRss>http://macanta.com.au/2010/12/karen-ferris-writes-about-green-service-management-in-itsmfi-magazine/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>itSMF USA talks to Karen Ferris about Green IT</title>
		<link>http://macanta.com.au/2010/12/itsmf-usa-talks-to-karen-ferris-about-green-it/</link>
		<comments>http://macanta.com.au/2010/12/itsmf-usa-talks-to-karen-ferris-about-green-it/#comments</comments>
		<pubDate>Fri, 10 Dec 2010 21:40:20 +0000</pubDate>
		<dc:creator>admin</dc:creator>
				<category><![CDATA[E-News]]></category>
		<category><![CDATA[eco-itsm]]></category>
		<category><![CDATA[green it]]></category>
		<category><![CDATA[itil]]></category>
		<category><![CDATA[ITSM]]></category>
		<category><![CDATA[karen ferris]]></category>
		<category><![CDATA[service management]]></category>

		<guid isPermaLink="false">http://macanta.com.au/?p=192285</guid>
		<description><![CDATA[This month&#8217;s itSMF USA Podcast &#8211; Connect. Learn. Grow. &#8211; discusses Green IT with Karen Ferris, Ian Salvage, Ken Gonzalez, Carlos Casanova and Rob England along with the show hosts Lisa Rowe, Julie Montgomery and Chris Dancy. It makes for interesting listening. You can download the mp3 here.]]></description>
		<wfw:commentRss>http://macanta.com.au/2010/12/itsmf-usa-talks-to-karen-ferris-about-green-it/feed/</wfw:commentRss>
		<slash:comments>1</slash:comments>
<enclosure url="http://rmitsmf.squarespace.com/storage/podcast/itSMF_Mix_Month7.mp3" length="92941409" type="audio/x-mpeg;charset=UTF-8" />
		</item>
		<item>
		<title>Awards Keep Flowing for Macanta Directors!</title>
		<link>http://macanta.com.au/2010/12/awards-keep-flowing-for-macanta-directors/</link>
		<comments>http://macanta.com.au/2010/12/awards-keep-flowing-for-macanta-directors/#comments</comments>
		<pubDate>Sun, 05 Dec 2010 03:13:22 +0000</pubDate>
		<dc:creator>admin</dc:creator>
				<category><![CDATA[E-News]]></category>
		<category><![CDATA[breed lewis]]></category>
		<category><![CDATA[itil]]></category>
		<category><![CDATA[ITSM]]></category>
		<category><![CDATA[itsmf]]></category>
		<category><![CDATA[itsmfa]]></category>
		<category><![CDATA[itsmfusa]]></category>
		<category><![CDATA[karen ferris]]></category>
		<category><![CDATA[prism]]></category>
		<category><![CDATA[service management]]></category>

		<guid isPermaLink="false">http://macanta.com.au/?p=192273</guid>
		<description><![CDATA[Recently, Breed Lewis was recognised as a inspiring entrepreneur by Anthill Magazine in their inaugural 5over50 awards. You can read the press release here: Media Release December 2010. This week, Karen Ferris was awarded the credential of Fellow by the Professional Recognition for IT Service Management programme. There are five levels of accreditation in priSM,]]></description>
		<wfw:commentRss>http://macanta.com.au/2010/12/awards-keep-flowing-for-macanta-directors/feed/</wfw:commentRss>
		<slash:comments>1</slash:comments>
		</item>
		<item>
		<title>Macanta Director Wins Anthill 5over50 Award.</title>
		<link>http://macanta.com.au/2010/11/macanta-director-wins-anthill-5over50-award/</link>
		<comments>http://macanta.com.au/2010/11/macanta-director-wins-anthill-5over50-award/#comments</comments>
		<pubDate>Sat, 06 Nov 2010 05:17:12 +0000</pubDate>
		<dc:creator>admin</dc:creator>
				<category><![CDATA[E-News]]></category>
		<category><![CDATA[5over50]]></category>
		<category><![CDATA[anthill]]></category>
		<category><![CDATA[breed]]></category>
		<category><![CDATA[breed lewis]]></category>
		<category><![CDATA[eco-itsm]]></category>
		<category><![CDATA[greenit]]></category>
		<category><![CDATA[itil]]></category>
		<category><![CDATA[ITSM]]></category>
		<category><![CDATA[sustainability]]></category>

		<guid isPermaLink="false">http://macanta.com.au/?p=192253</guid>
		<description><![CDATA[5over50 is an Anthill initiative launched in mid-2010 as an offshoot of its popular 30under30 awards. It recognises Australian entrepreneurs over age 50 who have started a new business in the past five years. Macanta Director, Breed Lewis, is one of the five inaugural winners of this award. Read about this exciting accolade for baby-boomers]]></description>
		<wfw:commentRss>http://macanta.com.au/2010/11/macanta-director-wins-anthill-5over50-award/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Social Media ~ Risky Business?</title>
		<link>http://macanta.com.au/2010/10/social-media-risky-business/</link>
		<comments>http://macanta.com.au/2010/10/social-media-risky-business/#comments</comments>
		<pubDate>Sun, 31 Oct 2010 07:35:49 +0000</pubDate>
		<dc:creator>admin</dc:creator>
				<category><![CDATA[E-News]]></category>
		<category><![CDATA[facebook]]></category>
		<category><![CDATA[itil]]></category>
		<category><![CDATA[ITSM]]></category>
		<category><![CDATA[linkedin]]></category>
		<category><![CDATA[service management]]></category>
		<category><![CDATA[social media]]></category>

		<guid isPermaLink="false">http://macanta.com.au/?p=192245</guid>
		<description><![CDATA[The use of social media in the workplace is a hot topic at the moment. Does it reduce or increase productivity? Does it distract employees from the job at a hand? Should employers block or embrace social media? Breed Lewis, an outspoken advocate for employee access to social media in the workplace, discusses the subject]]></description>
		<wfw:commentRss>http://macanta.com.au/2010/10/social-media-risky-business/feed/</wfw:commentRss>
		<slash:comments>1</slash:comments>
		</item>
		<item>
		<title>ITIL V3 Foundation Course Training Roadmap</title>
		<link>http://macanta.com.au/2010/10/itil-v3-foundation-course-training-roadmap/</link>
		<comments>http://macanta.com.au/2010/10/itil-v3-foundation-course-training-roadmap/#comments</comments>
		<pubDate>Fri, 29 Oct 2010 02:49:52 +0000</pubDate>
		<dc:creator>admin</dc:creator>
				<category><![CDATA[E-News]]></category>
		<category><![CDATA[itil]]></category>
		<category><![CDATA[ITSM]]></category>
		<category><![CDATA[service management]]></category>
		<category><![CDATA[training]]></category>
		<category><![CDATA[V3]]></category>

		<guid isPermaLink="false">http://macanta.com.au/?p=192232</guid>
		<description><![CDATA[One of the biggest requests I get from students when I am delivering ITIL Foundation Course training is for a one-page overview of the processes that can be used to follow the delivery of the course. There have been many attempts to put ITIL V3 on a page and some are relatively good but not]]></description>
		<wfw:commentRss>http://macanta.com.au/2010/10/itil-v3-foundation-course-training-roadmap/feed/</wfw:commentRss>
		<slash:comments>2</slash:comments>
		</item>
		<item>
		<title>Macanta Responds to Forrester</title>
		<link>http://macanta.com.au/2010/10/macanta-responds-to-forrester/</link>
		<comments>http://macanta.com.au/2010/10/macanta-responds-to-forrester/#comments</comments>
		<pubDate>Tue, 19 Oct 2010 21:54:03 +0000</pubDate>
		<dc:creator>admin</dc:creator>
				<category><![CDATA[E-News]]></category>
		<category><![CDATA[eco-itsm]]></category>
		<category><![CDATA[forrester]]></category>
		<category><![CDATA[green]]></category>
		<category><![CDATA[greenit]]></category>
		<category><![CDATA[itil]]></category>
		<category><![CDATA[ITSM]]></category>
		<category><![CDATA[service management]]></category>

		<guid isPermaLink="false">http://macanta.com.au/?p=192227</guid>
		<description><![CDATA[18/10/2010 1:53 PM Doug Washburn @ Forrester Which green IT technologies will you invest in and deploy? Green IT is on the rise despite a volatile economy. Although only 26% of organizations have budget directly allocated to green IT, Forrester finds that green IT adoption is much higher, approaching 70% in areas of the data]]></description>
		<wfw:commentRss>http://macanta.com.au/2010/10/macanta-responds-to-forrester/feed/</wfw:commentRss>
		<slash:comments>6</slash:comments>
		</item>
		<item>
		<title>Macanta featured in CIO Magazine</title>
		<link>http://macanta.com.au/2010/09/macanta-featured-in-cio-magazine/</link>
		<comments>http://macanta.com.au/2010/09/macanta-featured-in-cio-magazine/#comments</comments>
		<pubDate>Tue, 28 Sep 2010 08:00:48 +0000</pubDate>
		<dc:creator>admin</dc:creator>
				<category><![CDATA[E-News]]></category>
		<category><![CDATA[deakin]]></category>
		<category><![CDATA[deakin university]]></category>
		<category><![CDATA[eco-itsm]]></category>
		<category><![CDATA[greenit]]></category>
		<category><![CDATA[itil]]></category>
		<category><![CDATA[ITSM]]></category>
		<category><![CDATA[service management]]></category>
		<category><![CDATA[sustainability]]></category>

		<guid isPermaLink="false">http://macanta.com.au/?p=192204</guid>
		<description><![CDATA[The following is an article featured in the September/October 2010 CIO Magazine highlighting the eco-ITSM service that Macanta delivered at Deakin University. It describes how Deakin University are using Macanta&#8217;s eco-ITSM service to improve sustainability at the University using their existing implementation of the ITIL framework. Check out www.eco-itsm.com.au for more information.]]></description>
		<wfw:commentRss>http://macanta.com.au/2010/09/macanta-featured-in-cio-magazine/feed/</wfw:commentRss>
		<slash:comments>2</slash:comments>
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		<item>
		<title>Macanta wins best stand at itSMF Australia National Conference</title>
		<link>http://macanta.com.au/2010/08/macanta-wins-best-stand-at-itsmf-australia-national-conference/</link>
		<comments>http://macanta.com.au/2010/08/macanta-wins-best-stand-at-itsmf-australia-national-conference/#comments</comments>
		<pubDate>Thu, 26 Aug 2010 03:41:18 +0000</pubDate>
		<dc:creator>admin</dc:creator>
				<category><![CDATA[E-News]]></category>
		<category><![CDATA[eco-itsm]]></category>
		<category><![CDATA[itil]]></category>
		<category><![CDATA[ITSM]]></category>
		<category><![CDATA[itsmf]]></category>
		<category><![CDATA[itsmfa]]></category>
		<category><![CDATA[macanta]]></category>
		<category><![CDATA[service management]]></category>

		<guid isPermaLink="false">http://macanta.com.au/?p=192190</guid>
		<description><![CDATA[Macanta was proud to receive the accolade for best stand at the itSMF Australia Conference 2010. Macanta was launching the new innovative service eco-ITSM. eco-ITSM embeds sustainability into every one of the service management processes across the entire service lifecycle. Check out the website www.eco-ITSM.com.au. In order to support the sustainability message, Macanta off-set all]]></description>
		<wfw:commentRss>http://macanta.com.au/2010/08/macanta-wins-best-stand-at-itsmf-australia-national-conference/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>eco-ITSM ~ Changing the future of IT Service Management</title>
		<link>http://macanta.com.au/2010/08/eco-itsm-changing-the-future-of-it-service-management/</link>
		<comments>http://macanta.com.au/2010/08/eco-itsm-changing-the-future-of-it-service-management/#comments</comments>
		<pubDate>Thu, 26 Aug 2010 01:31:22 +0000</pubDate>
		<dc:creator>admin</dc:creator>
				<category><![CDATA[E-News]]></category>
		<category><![CDATA[csr]]></category>
		<category><![CDATA[eco-itsm]]></category>
		<category><![CDATA[green]]></category>
		<category><![CDATA[green it]]></category>
		<category><![CDATA[IT Service Management]]></category>
		<category><![CDATA[itil]]></category>
		<category><![CDATA[ITSM]]></category>
		<category><![CDATA[service management]]></category>
		<category><![CDATA[sustainability]]></category>

		<guid isPermaLink="false">http://macanta.com.au/?p=192174</guid>
		<description><![CDATA[On Sunday, 22nd August, Macanta Consulting was proud to launch a new and innovative service &#8211; eco-ITSM. Over 80 people attended the launch at the Melbourne Convention and Exhibition Centre. Visit the eco-ITSM website at www.eco-ITSM.com.au to find out what all the excitement was about. See all the photos from the evening at our facebook]]></description>
		<wfw:commentRss>http://macanta.com.au/2010/08/eco-itsm-changing-the-future-of-it-service-management/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>129 Deadly Sins for IT Service Management Professionals</title>
		<link>http://macanta.com.au/2010/08/129-deadly-sins-for-it-service-management-professionals/</link>
		<comments>http://macanta.com.au/2010/08/129-deadly-sins-for-it-service-management-professionals/#comments</comments>
		<pubDate>Fri, 20 Aug 2010 02:57:33 +0000</pubDate>
		<dc:creator>admin</dc:creator>
				<category><![CDATA[E-News]]></category>
		<category><![CDATA[it]]></category>
		<category><![CDATA[IT Service Management]]></category>
		<category><![CDATA[itil]]></category>
		<category><![CDATA[itilv3]]></category>
		<category><![CDATA[ITSM]]></category>
		<category><![CDATA[service management]]></category>

		<guid isPermaLink="false">http://macanta.com.au/?p=192154</guid>
		<description><![CDATA[With inspiration from the  “129 Cardinal Sins “ by four-star chef Eric Ripert published in his book “On The Line” which provides a specific set of rules for his staff, I thought I would start the same for Service Management “professionals”. Here is my start to “129 ITSM Sins”. Please add to my list so]]></description>
		<wfw:commentRss>http://macanta.com.au/2010/08/129-deadly-sins-for-it-service-management-professionals/feed/</wfw:commentRss>
		<slash:comments>16</slash:comments>
		</item>
		<item>
		<title>What&#8217;s CSR Got To Do With IT? #9 and final</title>
		<link>http://macanta.com.au/2010/08/whats-csr-got-to-do-with-it-9-and-final/</link>
		<comments>http://macanta.com.au/2010/08/whats-csr-got-to-do-with-it-9-and-final/#comments</comments>
		<pubDate>Fri, 20 Aug 2010 00:09:17 +0000</pubDate>
		<dc:creator>admin</dc:creator>
				<category><![CDATA[E-News]]></category>
		<category><![CDATA[agenda]]></category>
		<category><![CDATA[business]]></category>
		<category><![CDATA[ceo]]></category>
		<category><![CDATA[cio]]></category>
		<category><![CDATA[csi]]></category>
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		<category><![CDATA[employees]]></category>
		<category><![CDATA[ITSM]]></category>
		<category><![CDATA[management]]></category>
		<category><![CDATA[organisation’s csr]]></category>
		<category><![CDATA[service]]></category>
		<category><![CDATA[service management]]></category>
		<category><![CDATA[support]]></category>

		<guid isPermaLink="false">http://macanta.com.au/?p=192123</guid>
		<description><![CDATA[Eight weeks ago I started this series of blogs in the lead up to the itSMF Australia National Conference being held on 23-25 August at the New Melbourne Convention and Exhibition Centre. My keynote presentation at this years conference is entitled: What’s CSR Got To Do With IT? IT Service Management and Corporate Social Responsibility]]></description>
		<wfw:commentRss>http://macanta.com.au/2010/08/whats-csr-got-to-do-with-it-9-and-final/feed/</wfw:commentRss>
		<slash:comments>1</slash:comments>
		</item>
		<item>
		<title>What&#8217;s CSR Got To Do With IT? #8</title>
		<link>http://macanta.com.au/2010/08/whats-csr-got-to-do-with-it-8/</link>
		<comments>http://macanta.com.au/2010/08/whats-csr-got-to-do-with-it-8/#comments</comments>
		<pubDate>Sun, 15 Aug 2010 23:00:15 +0000</pubDate>
		<dc:creator>admin</dc:creator>
				<category><![CDATA[E-News]]></category>
		<category><![CDATA[agenda]]></category>
		<category><![CDATA[alignment business]]></category>
		<category><![CDATA[business]]></category>
		<category><![CDATA[cio]]></category>
		<category><![CDATA[csr]]></category>
		<category><![CDATA[management]]></category>
		<category><![CDATA[meaningful dialogue line-of-business]]></category>
		<category><![CDATA[organisation]]></category>
		<category><![CDATA[portfolio]]></category>
		<category><![CDATA[service]]></category>
		<category><![CDATA[service management]]></category>
		<category><![CDATA[services]]></category>
		<category><![CDATA[support csr]]></category>

		<guid isPermaLink="false">http://macanta.com.au/?p=192093</guid>
		<description><![CDATA[Seven weeks ago I started this series of blogs in the lead up to the itSMF Australia National Conference being held on 23-25 August at the New Melbourne Convention and Exhibition Centre. My keynote presentation at this years conference is entitled: What’s CSR Got To Do With IT? IT Service Management and Corporate Social Responsibility]]></description>
		<wfw:commentRss>http://macanta.com.au/2010/08/whats-csr-got-to-do-with-it-8/feed/</wfw:commentRss>
		<slash:comments>1</slash:comments>
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		<item>
		<title>What&#8217;s CSR Got To Do With IT? #7</title>
		<link>http://macanta.com.au/2010/08/whats-csr-got-to-do-with-it-7/</link>
		<comments>http://macanta.com.au/2010/08/whats-csr-got-to-do-with-it-7/#comments</comments>
		<pubDate>Sun, 08 Aug 2010 04:52:16 +0000</pubDate>
		<dc:creator>admin</dc:creator>
				<category><![CDATA[E-News]]></category>
		<category><![CDATA[agenda]]></category>
		<category><![CDATA[carbon footprint]]></category>
		<category><![CDATA[carbon footprint organisation]]></category>
		<category><![CDATA[cio]]></category>
		<category><![CDATA[conference]]></category>
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		<category><![CDATA[data]]></category>
		<category><![CDATA[energy]]></category>
		<category><![CDATA[equipment]]></category>
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		<category><![CDATA[green]]></category>
		<category><![CDATA[management]]></category>
		<category><![CDATA[power]]></category>
		<category><![CDATA[reduce]]></category>
		<category><![CDATA[reporting]]></category>
		<category><![CDATA[service management]]></category>

		<guid isPermaLink="false">http://macanta.com.au/?p=192111</guid>
		<description><![CDATA[Six weeks ago I started this series of blogs in the lead up to the itSMF Australia National Conference being held on 23-25 August at the New Melbourne Convention and Exhibition Centre. My keynote presentation at this years conference is entitled: What’s CSR Got To Do With IT? IT Service Management and Corporate Social Responsibility]]></description>
		<wfw:commentRss>http://macanta.com.au/2010/08/whats-csr-got-to-do-with-it-7/feed/</wfw:commentRss>
		<slash:comments>1</slash:comments>
		</item>
		<item>
		<title>What&#8217;s CSR Got To Do With IT? #6</title>
		<link>http://macanta.com.au/2010/08/whats-csr-got-to-do-with-it-6/</link>
		<comments>http://macanta.com.au/2010/08/whats-csr-got-to-do-with-it-6/#comments</comments>
		<pubDate>Sun, 01 Aug 2010 00:58:24 +0000</pubDate>
		<dc:creator>admin</dc:creator>
				<category><![CDATA[E-News]]></category>
		<category><![CDATA[agenda]]></category>
		<category><![CDATA[also]]></category>
		<category><![CDATA[cio]]></category>
		<category><![CDATA[collaboration]]></category>
		<category><![CDATA[company]]></category>
		<category><![CDATA[corporate]]></category>
		<category><![CDATA[corporate social]]></category>
		<category><![CDATA[corporate social responsibility]]></category>
		<category><![CDATA[csr]]></category>
		<category><![CDATA[employees]]></category>
		<category><![CDATA[engagement]]></category>
		<category><![CDATA[engagement collaboration]]></category>
		<category><![CDATA[social]]></category>
		<category><![CDATA[social responsibility]]></category>

		<guid isPermaLink="false">http://macanta.com.au/?p=192088</guid>
		<description><![CDATA[Five weeks ago I started this series of blogs in the lead up to the itSMF Australia National Conference being held on 23-25 August at the New Melbourne Convention and Exhibition Centre. My keynote presentation at this years conference is entitled: What’s CSR Got To Do With IT? IT Service Management and Corporate Social Responsibility]]></description>
		<wfw:commentRss>http://macanta.com.au/2010/08/whats-csr-got-to-do-with-it-6/feed/</wfw:commentRss>
		<slash:comments>3</slash:comments>
		</item>
		<item>
		<title>What&#8217;s CSR Got To Do With It? #5</title>
		<link>http://macanta.com.au/2010/07/whats-csr-got-to-do-with-it-5/</link>
		<comments>http://macanta.com.au/2010/07/whats-csr-got-to-do-with-it-5/#comments</comments>
		<pubDate>Sun, 25 Jul 2010 06:38:41 +0000</pubDate>
		<dc:creator>admin</dc:creator>
				<category><![CDATA[E-News]]></category>
		<category><![CDATA[agenda]]></category>
		<category><![CDATA[cio]]></category>
		<category><![CDATA[csr]]></category>
		<category><![CDATA[environmental]]></category>
		<category><![CDATA[ibm]]></category>
		<category><![CDATA[information]]></category>
		<category><![CDATA[itil]]></category>
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		<category><![CDATA[legal action]]></category>
		<category><![CDATA[orders]]></category>
		<category><![CDATA[organisation]]></category>
		<category><![CDATA[organisations]]></category>
		<category><![CDATA[service management]]></category>
		<category><![CDATA[suppliers]]></category>
		<category><![CDATA[transparency]]></category>

		<guid isPermaLink="false">http://macanta.com.au/?p=192036</guid>
		<description><![CDATA[Four weeks ago I started this series of blogs in the lead up to the itSMF Australia National Conference being held on 23-25 August at the New Melbourne Convention and Exhibition Centre. My keynote presentation at this years conference is entitled: What’s CSR Got To Do With IT? IT Service Management and Corporate Social Responsibility]]></description>
		<wfw:commentRss>http://macanta.com.au/2010/07/whats-csr-got-to-do-with-it-5/feed/</wfw:commentRss>
		<slash:comments>1</slash:comments>
		</item>
		<item>
		<title>What&#8217;s CSR Got To Do With IT? #4</title>
		<link>http://macanta.com.au/2010/07/whats-csr-got-to-do-with-it-4/</link>
		<comments>http://macanta.com.au/2010/07/whats-csr-got-to-do-with-it-4/#comments</comments>
		<pubDate>Sun, 18 Jul 2010 06:00:49 +0000</pubDate>
		<dc:creator>admin</dc:creator>
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		<guid isPermaLink="false">http://macanta.com.au/?p=192025</guid>
		<description><![CDATA[Three weeks ago I started this series of blogs in the lead up to the itSMF Australia National Conference being held on 23-25 August at the New Melbourne Convention and Exhibition Centre. My keynote presentation at this years conference is entitled: What’s CSR Got To Do With IT? IT Service Management and Corporate Social Responsibility]]></description>
		<wfw:commentRss>http://macanta.com.au/2010/07/whats-csr-got-to-do-with-it-4/feed/</wfw:commentRss>
		<slash:comments>1</slash:comments>
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		<item>
		<title>What&#8217;s CSR Got To Do With IT? #3</title>
		<link>http://macanta.com.au/2010/07/whats-csr-got-to-do-with-it-3/</link>
		<comments>http://macanta.com.au/2010/07/whats-csr-got-to-do-with-it-3/#comments</comments>
		<pubDate>Tue, 13 Jul 2010 02:03:57 +0000</pubDate>
		<dc:creator>admin</dc:creator>
				<category><![CDATA[E-News]]></category>
		<category><![CDATA[corporate]]></category>
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		<guid isPermaLink="false">http://macanta.com.au/?p=192013</guid>
		<description><![CDATA[Two weeks ago I started this series of blogs in the lead up to the itSMF Australia National Conference being held on 23-25 August at the New Melbourne Convention and Exhibition Centre. My keynote presentation at this years conference is entitled: What’s CSR Got To Do With IT? IT Service Management and Corporate Social Responsibility]]></description>
		<wfw:commentRss>http://macanta.com.au/2010/07/whats-csr-got-to-do-with-it-3/feed/</wfw:commentRss>
		<slash:comments>2</slash:comments>
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		<item>
		<title>What&#8217;s CSR Got To Do With IT? #2</title>
		<link>http://macanta.com.au/2010/07/whats-csr-got-to-do-with-it-2/</link>
		<comments>http://macanta.com.au/2010/07/whats-csr-got-to-do-with-it-2/#comments</comments>
		<pubDate>Mon, 05 Jul 2010 02:52:42 +0000</pubDate>
		<dc:creator>admin</dc:creator>
				<category><![CDATA[E-News]]></category>
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		<category><![CDATA[csr sydney]]></category>
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		<guid isPermaLink="false">http://macanta.com.au/?p=192004</guid>
		<description><![CDATA[Last week I started this series of blogs in the lead up to the itSMF Australia National Conference being held on  23-25 August at the New Melbourne Convention and Exhibition Centre. My keynote presentation at this years conference is entitled: What’s CSR Got To Do With IT? IT Service Management and Corporate Social Responsibility You]]></description>
		<wfw:commentRss>http://macanta.com.au/2010/07/whats-csr-got-to-do-with-it-2/feed/</wfw:commentRss>
		<slash:comments>1</slash:comments>
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		<item>
		<title>What&#8217;s CSR Got To Do With IT? #1</title>
		<link>http://macanta.com.au/2010/06/whats-csr-got-to-do-with-it/</link>
		<comments>http://macanta.com.au/2010/06/whats-csr-got-to-do-with-it/#comments</comments>
		<pubDate>Mon, 28 Jun 2010 04:12:37 +0000</pubDate>
		<dc:creator>admin</dc:creator>
				<category><![CDATA[E-News]]></category>
		<category><![CDATA[ceo]]></category>
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		<guid isPermaLink="false">http://macanta.com.au/?p=192000</guid>
		<description><![CDATA[I will be presenting at the itSMF Australia National Conference which is being held on 23-25 August 2010 at the New Melbourne Convention and Exhibition Centre. Check out the itSMF Australia website for conference details here. My keynote presentation is entitled “What’s CSR Got To Do With IT? &#8211; IT Service Management and Corporate Social Responsibility”.]]></description>
		<wfw:commentRss>http://macanta.com.au/2010/06/whats-csr-got-to-do-with-it/feed/</wfw:commentRss>
		<slash:comments>4</slash:comments>
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		<item>
		<title>Is I.T. the New Mafia?</title>
		<link>http://macanta.com.au/2010/05/is-i-t-the-new-mafia/</link>
		<comments>http://macanta.com.au/2010/05/is-i-t-the-new-mafia/#comments</comments>
		<pubDate>Thu, 27 May 2010 06:30:09 +0000</pubDate>
		<dc:creator>admin</dc:creator>
				<category><![CDATA[E-News]]></category>
		<category><![CDATA[business]]></category>
		<category><![CDATA[characteristics]]></category>
		<category><![CDATA[extortion scheme]]></category>
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		<category><![CDATA[itsmf]]></category>
		<category><![CDATA[language]]></category>
		<category><![CDATA[mafia]]></category>
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		<category><![CDATA[service]]></category>
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		<guid isPermaLink="false">http://macanta.com.au/?p=191980</guid>
		<description><![CDATA[At the very successul itSMF Annual Conference in New Zealand this month, the Chairman of itSMF International – Mr. David Canon &#8211; was noted as comparing I.T. to the Mafia! His reference was to I.T. Operations and was along the lines of: &#8220;It would be a shame if something went wrong with your shiny new]]></description>
		<wfw:commentRss>http://macanta.com.au/2010/05/is-i-t-the-new-mafia/feed/</wfw:commentRss>
		<slash:comments>1</slash:comments>
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		<title>Organisational and Cultural Change Are Still Hot Topics</title>
		<link>http://macanta.com.au/2010/05/organisational-and-cultural-change-are-still-hot-topics/</link>
		<comments>http://macanta.com.au/2010/05/organisational-and-cultural-change-are-still-hot-topics/#comments</comments>
		<pubDate>Tue, 18 May 2010 03:34:39 +0000</pubDate>
		<dc:creator>admin</dc:creator>
				<category><![CDATA[E-News]]></category>
		<category><![CDATA[change]]></category>
		<category><![CDATA[collaboration]]></category>
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		<category><![CDATA[focus]]></category>
		<category><![CDATA[leadership]]></category>
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		<category><![CDATA[success]]></category>
		<category><![CDATA[successful]]></category>
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		<category><![CDATA[transformation]]></category>
		<category><![CDATA[transformations]]></category>

		<guid isPermaLink="false">http://macanta.com.au/?p=191941</guid>
		<description><![CDATA[Recently back from the PACRIM Service Management Conference and about to depart for the itSMF New Zealand Conference I thought I would take the time in between to reflect on the themes coming out of the PACRIM Conference. Above all else there was a focus on Organisational Change Management and changing the culture of the]]></description>
		<wfw:commentRss>http://macanta.com.au/2010/05/organisational-and-cultural-change-are-still-hot-topics/feed/</wfw:commentRss>
		<slash:comments>6</slash:comments>
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		<title>And It Is An Encore for Problem Management</title>
		<link>http://macanta.com.au/2010/05/and-it-is-an-encore-for-problem-management/</link>
		<comments>http://macanta.com.au/2010/05/and-it-is-an-encore-for-problem-management/#comments</comments>
		<pubDate>Sat, 01 May 2010 07:00:27 +0000</pubDate>
		<dc:creator>breed</dc:creator>
				<category><![CDATA[E-News]]></category>
		<category><![CDATA[definition]]></category>
		<category><![CDATA[impact]]></category>
		<category><![CDATA[incident]]></category>
		<category><![CDATA[incident management]]></category>
		<category><![CDATA[incidents]]></category>
		<category><![CDATA[management]]></category>
		<category><![CDATA[organisations]]></category>
		<category><![CDATA[presentation]]></category>
		<category><![CDATA[problem]]></category>
		<category><![CDATA[problem management]]></category>

		<guid isPermaLink="false">http://macanta.com.au/?p=191928</guid>
		<description><![CDATA[In 2005, I wrote an article called “The Lost World of Problem Management” and presented this at the national itSMF Conference in Brisbane in the same year. The presentation won the President&#8217;s Prize for the best presentation at the conference. The article can be viewed on this site under “Our Resources – Free Download” section.]]></description>
		<wfw:commentRss>http://macanta.com.au/2010/05/and-it-is-an-encore-for-problem-management/feed/</wfw:commentRss>
		<slash:comments>3</slash:comments>
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		<title>Toyota Pay the Price for “Not Connecting the Dots”</title>
		<link>http://macanta.com.au/2010/02/toyota-pay-the-price-for-%e2%80%9cnot-connecting-the-dots%e2%80%9d-problem-management-gone-missing/</link>
		<comments>http://macanta.com.au/2010/02/toyota-pay-the-price-for-%e2%80%9cnot-connecting-the-dots%e2%80%9d-problem-management-gone-missing/#comments</comments>
		<pubDate>Sat, 27 Feb 2010 04:16:37 +0000</pubDate>
		<dc:creator>breed</dc:creator>
				<category><![CDATA[E-News]]></category>
		<category><![CDATA[accelerator]]></category>
		<category><![CDATA[accelerator pedals]]></category>
		<category><![CDATA[cause]]></category>
		<category><![CDATA[cause problems]]></category>
		<category><![CDATA[complaints]]></category>
		<category><![CDATA[floor mats]]></category>
		<category><![CDATA[listen]]></category>
		<category><![CDATA[loose floor mats]]></category>
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		<category><![CDATA[toyota]]></category>

		<guid isPermaLink="false">http://macanta.com.au/?p=191841</guid>
		<description><![CDATA[In April 2001, the Toyota Motor Corporation adopted the “Toyota Way 2001”, an expression of values and conduct lines that all Toyota employees were to embrace. One of the main ideas was to have a process for solving problems and recognising that continuously solving the root cause of problems drive organisational learning. Principle 14 –]]></description>
		<wfw:commentRss>http://macanta.com.au/2010/02/toyota-pay-the-price-for-%e2%80%9cnot-connecting-the-dots%e2%80%9d-problem-management-gone-missing/feed/</wfw:commentRss>
		<slash:comments>3</slash:comments>
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		<item>
		<title>Can ITIL Version 3 Help Me With Outsourcing?</title>
		<link>http://macanta.com.au/2010/02/can-itil-version-3-help-me-with-outsourcing/</link>
		<comments>http://macanta.com.au/2010/02/can-itil-version-3-help-me-with-outsourcing/#comments</comments>
		<pubDate>Wed, 24 Feb 2010 09:51:18 +0000</pubDate>
		<dc:creator>breed</dc:creator>
				<category><![CDATA[E-News]]></category>
		<category><![CDATA[best practice]]></category>
		<category><![CDATA[compete]]></category>
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		<category><![CDATA[itil]]></category>
		<category><![CDATA[itil version 3]]></category>
		<category><![CDATA[organisations]]></category>
		<category><![CDATA[outsourcing]]></category>
		<category><![CDATA[predicted]]></category>
		<category><![CDATA[service]]></category>
		<category><![CDATA[services]]></category>
		<category><![CDATA[sourcing]]></category>
		<category><![CDATA[version 3]]></category>

		<guid isPermaLink="false">http://macanta.com.au/?p=191819</guid>
		<description><![CDATA[The world of sourcing engagements is becoming more and more complex – in-sourcing, out-sourcing, multi-sourcing, co-sourcing. Add to that cloud computing and Software as a Service (SaaS) and the picture becomes even more confusing. Gartner have predicted that during 2012, inflexibility will result in business disruption in 30% of outsourcing deals, including the inability of]]></description>
		<wfw:commentRss>http://macanta.com.au/2010/02/can-itil-version-3-help-me-with-outsourcing/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
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		<item>
		<title>Using ITIL for Non-IT Purposes</title>
		<link>http://macanta.com.au/2010/02/using-itil-for-non-it-purposes/</link>
		<comments>http://macanta.com.au/2010/02/using-itil-for-non-it-purposes/#comments</comments>
		<pubDate>Tue, 09 Feb 2010 03:31:37 +0000</pubDate>
		<dc:creator>breed</dc:creator>
				<category><![CDATA[E-News]]></category>
		<category><![CDATA[assets]]></category>
		<category><![CDATA[change]]></category>
		<category><![CDATA[change management process]]></category>
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		<category><![CDATA[owner]]></category>
		<category><![CDATA[problem record]]></category>
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		<category><![CDATA[supplier]]></category>

		<guid isPermaLink="false">http://macanta.com.au/?p=191715</guid>
		<description><![CDATA[There is a lot of talk in various blogs and articles about whether ITIL can be used as guidance for non-IT purposes. For example, http://www.itsmfi-forum.org/forum20/650.html. There are other frameworks that exist that may be better suited to other parts of an organisation such as USMBOK. However, ITIL has been used for non-IT parts of organisations and]]></description>
		<wfw:commentRss>http://macanta.com.au/2010/02/using-itil-for-non-it-purposes/feed/</wfw:commentRss>
		<slash:comments>35</slash:comments>
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		<title>A Wake-Up Call for Australian Employers</title>
		<link>http://macanta.com.au/2010/02/a-wake-up-call-for-australian-employers/</link>
		<comments>http://macanta.com.au/2010/02/a-wake-up-call-for-australian-employers/#comments</comments>
		<pubDate>Tue, 09 Feb 2010 01:47:18 +0000</pubDate>
		<dc:creator>breed</dc:creator>
				<category><![CDATA[E-News]]></category>
		<category><![CDATA[bullying]]></category>
		<category><![CDATA[convicted]]></category>
		<category><![CDATA[employees]]></category>
		<category><![CDATA[fined]]></category>
		<category><![CDATA[issues]]></category>
		<category><![CDATA[policies]]></category>
		<category><![CDATA[workplace]]></category>
		<category><![CDATA[workplace bullying]]></category>

		<guid isPermaLink="false">http://macanta.com.au/?p=191710</guid>
		<description><![CDATA[On 8th February in Melbourne, Australia, a Magistrate fined a business owner $220,000 on two charges of failing to provide and maintain a safe workplace, and failing to properly train and supervise employees. In addition, the company’s director was issued an individual fine of $30,000 and convicted of the same charges. Three employees were also]]></description>
		<wfw:commentRss>http://macanta.com.au/2010/02/a-wake-up-call-for-australian-employers/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
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		<item>
		<title>156% return on ITSM investment in 5 years</title>
		<link>http://macanta.com.au/2010/01/156-return-on-itsm-investment-in-5-years/</link>
		<comments>http://macanta.com.au/2010/01/156-return-on-itsm-investment-in-5-years/#comments</comments>
		<pubDate>Sat, 30 Jan 2010 00:58:40 +0000</pubDate>
		<dc:creator>breed</dc:creator>
				<category><![CDATA[E-News]]></category>
		<category><![CDATA[boral]]></category>
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		<category><![CDATA[customer]]></category>
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		<category><![CDATA[operations]]></category>
		<category><![CDATA[problem]]></category>
		<category><![CDATA[processes]]></category>
		<category><![CDATA[service]]></category>
		<category><![CDATA[services]]></category>

		<guid isPermaLink="false">http://macanta.com.au/?p=191684</guid>
		<description><![CDATA[In 2005, Boral – one of Australia’s largest building and construction materials suppliers – embarked on their ITSM journey. Boral has more than 16,000 employees working across 682 operating sites and significant operations in Asia and USA. Prior to 2005, IT Services and Financial Services were two distinct operations, supporting six diverse Boral business divisions.]]></description>
		<wfw:commentRss>http://macanta.com.au/2010/01/156-return-on-itsm-investment-in-5-years/feed/</wfw:commentRss>
		<slash:comments>1</slash:comments>
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		<item>
		<title>Poor process brings university to a standstill</title>
		<link>http://macanta.com.au/2010/01/poor-process-brings-university-to-a-standstill/</link>
		<comments>http://macanta.com.au/2010/01/poor-process-brings-university-to-a-standstill/#comments</comments>
		<pubDate>Sat, 30 Jan 2010 00:17:44 +0000</pubDate>
		<dc:creator>breed</dc:creator>
				<category><![CDATA[E-News]]></category>
		<category><![CDATA[change management]]></category>
		<category><![CDATA[devices]]></category>
		<category><![CDATA[information]]></category>
		<category><![CDATA[management]]></category>
		<category><![CDATA[measures]]></category>
		<category><![CDATA[network]]></category>
		<category><![CDATA[security]]></category>
		<category><![CDATA[service]]></category>
		<category><![CDATA[staff]]></category>
		<category><![CDATA[university]]></category>
		<category><![CDATA[virus]]></category>

		<guid isPermaLink="false">http://macanta.com.au/?p=191678</guid>
		<description><![CDATA[A massive virus attack hit the University of Exeter this month (Jan 2010) which resulted in the entire network being shutdown. Zack Whittaker of ZDNET, reported that the network was taken offline by both the virus and the network staff in an attempt to protect the infrastructure. The virus impact lasted days whilst staff tried]]></description>
		<wfw:commentRss>http://macanta.com.au/2010/01/poor-process-brings-university-to-a-standstill/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
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		<title>Sales meetings can be the difference between success or failure. How do you run yours?</title>
		<link>http://macanta.com.au/2010/01/%e2%80%9cthe-ladder-of-success-doesn%e2%80%99t-care-who-climbs-it-%e2%80%9d/</link>
		<comments>http://macanta.com.au/2010/01/%e2%80%9cthe-ladder-of-success-doesn%e2%80%99t-care-who-climbs-it-%e2%80%9d/#comments</comments>
		<pubDate>Wed, 20 Jan 2010 06:47:31 +0000</pubDate>
		<dc:creator>admin</dc:creator>
				<category><![CDATA[E-News]]></category>
		<category><![CDATA[agenda]]></category>
		<category><![CDATA[good]]></category>
		<category><![CDATA[good sales]]></category>
		<category><![CDATA[meeting]]></category>
		<category><![CDATA[sales]]></category>
		<category><![CDATA[sales meeting]]></category>

		<guid isPermaLink="false">http://macanta.com.au/?p=190316</guid>
		<description><![CDATA[Sales meetings are often the difference between profit and loss or even success and failure.  Staff can get more organised and focused in one hour when a good sales meeting is part of their regular routine. It can serve to motivate them and get them into a routine of planning and prioritising their activities. Everyone]]></description>
		<wfw:commentRss>http://macanta.com.au/2010/01/%e2%80%9cthe-ladder-of-success-doesn%e2%80%99t-care-who-climbs-it-%e2%80%9d/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
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		<item>
		<title>Are you a Connector, a Maven, or a Salesman?</title>
		<link>http://macanta.com.au/2010/01/%e2%80%9cperfection-is-a-road-not-a-destination-everty-time-i-live-i-get-and-education-%e2%80%9d/</link>
		<comments>http://macanta.com.au/2010/01/%e2%80%9cperfection-is-a-road-not-a-destination-everty-time-i-live-i-get-and-education-%e2%80%9d/#comments</comments>
		<pubDate>Sun, 03 Jan 2010 08:47:11 +0000</pubDate>
		<dc:creator>admin</dc:creator>
				<category><![CDATA[E-News]]></category>
		<category><![CDATA[conference]]></category>
		<category><![CDATA[connect]]></category>
		<category><![CDATA[connector]]></category>
		<category><![CDATA[networking]]></category>
		<category><![CDATA[opportunities]]></category>
		<category><![CDATA[people]]></category>
		<category><![CDATA[think]]></category>

		<guid isPermaLink="false">http://macanta.com.au/?p=190641</guid>
		<description><![CDATA[Are you a Connector, a Maven, or a Salesman? (no gender bias intended) Ok, you have booked for the conference, and decided what sessions you will attend, and, depending on your role, networking may or may not be a high priority. So, what if it is?  What if you are in sales, or in services,]]></description>
		<wfw:commentRss>http://macanta.com.au/2010/01/%e2%80%9cperfection-is-a-road-not-a-destination-everty-time-i-live-i-get-and-education-%e2%80%9d/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
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		<item>
		<title>Organisational Change &#8211; is it an option?</title>
		<link>http://macanta.com.au/2010/01/whatver-you-can-do-or-dream-you-can-begin-it-boldness-has-genius-power-and-magic-in-it/</link>
		<comments>http://macanta.com.au/2010/01/whatver-you-can-do-or-dream-you-can-begin-it-boldness-has-genius-power-and-magic-in-it/#comments</comments>
		<pubDate>Sun, 03 Jan 2010 08:45:32 +0000</pubDate>
		<dc:creator>admin</dc:creator>
				<category><![CDATA[E-News]]></category>
		<category><![CDATA[change]]></category>
		<category><![CDATA[make]]></category>
		<category><![CDATA[management]]></category>
		<category><![CDATA[need]]></category>
		<category><![CDATA[organisational]]></category>
		<category><![CDATA[organisational change]]></category>
		<category><![CDATA[people]]></category>
		<category><![CDATA[service management]]></category>

		<guid isPermaLink="false">http://macanta.com.au/?p=190638</guid>
		<description><![CDATA[The implementation of IT Service Management and adoption of best practice as per ITIL will involve organisational change.  Organisational change is hard because it involves people but this is no reason to ignore it in the hope that it will go away. It won’t! It is not an option. We consultants as the “change agents”]]></description>
		<wfw:commentRss>http://macanta.com.au/2010/01/whatver-you-can-do-or-dream-you-can-begin-it-boldness-has-genius-power-and-magic-in-it/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>How do I relate what IT does to the objective of the organisation? &#8211; Macanta answers back.</title>
		<link>http://macanta.com.au/2010/01/the-primary-objective-of-my-organisation-is-to-save-lives-as-the-service-manager-what-i-do-appears-far-removed-from-this-how-do-i-relate-my-performance-measures-to-this-objective-karen-ferris-answe/</link>
		<comments>http://macanta.com.au/2010/01/the-primary-objective-of-my-organisation-is-to-save-lives-as-the-service-manager-what-i-do-appears-far-removed-from-this-how-do-i-relate-my-performance-measures-to-this-objective-karen-ferris-answe/#comments</comments>
		<pubDate>Sat, 02 Jan 2010 03:02:10 +0000</pubDate>
		<dc:creator>breed</dc:creator>
				<category><![CDATA[E-News]]></category>
		<category><![CDATA[cause]]></category>
		<category><![CDATA[causes]]></category>
		<category><![CDATA[diagram]]></category>
		<category><![CDATA[objective]]></category>
		<category><![CDATA[organisation]]></category>
		<category><![CDATA[problem]]></category>
		<category><![CDATA[team]]></category>

		<guid isPermaLink="false">http://macanta.com.au/?p=191541</guid>
		<description><![CDATA[An IT Service Manager within an emergency services organisation once asked me the following question: “Our primary objective is to save lives and as a Service Manager within the organisation what I do appears to be far removed from this. How do I, or can I relate my performance measures to this objective?” This is]]></description>
		<wfw:commentRss>http://macanta.com.au/2010/01/the-primary-objective-of-my-organisation-is-to-save-lives-as-the-service-manager-what-i-do-appears-far-removed-from-this-how-do-i-relate-my-performance-measures-to-this-objective-karen-ferris-answe/feed/</wfw:commentRss>
		<slash:comments>39</slash:comments>
		</item>
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