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Whilst at the itSMF UK Conference 2011, Barclay Rae of ITSMTV interviewed Karen regarding organisational change. This interview includes discussion with Jo Johns, James Caplin as well as Karen. Listen here. You can read Karen’s white paper on organisational change and a new framework to help make changes stick here.…Read the full article.
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Listen to the latest from the ITSM Antipodean Podcast team as they talk to the IT Skeptic about the future of IT and ITSM. Tune in here.…Read the full article.
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The following article was posted in The Green IT Review and contains some interesting observations, facts and figures in relation to power consumption and efficiency in IT. IT Service Management (ITSM) and use of best practice processes could address most of the issues raised in this article. I have left the article as written by…Read the full article.
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We at Macanta are inspired by an ancient Celtic Myth. The Salmon of Knowledge tells the story of how a boy became a wise man by being the first person to eat the Salmon of Knowledge. He would go on to lead a band of hunters and warriors and become one of the greatest heroes…Read the full article.
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Hear the ITSM Antipodean podcast team reflect on 2011 and look forward to 2012. Listen here.…Read the full article.
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On 6 December 2011, Karen Ferris spoke at a webinar hosted by itSMF Australia on her book ‘Balanced Diversity – A Portfolio Approach to Organisational Change’. The book presents an innovative approach to embedding Service Management changes into your organisation. It is about making those changes ‘stick’. The webinar was well attended and the subject…Read the full article.
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Hear the ITSMAP team talk about Green ICT and Sustainability with special guest Alison Rowe – Global Executive Director of Sustainability at Fujitsu. Listen here. …Read the full article.
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Listen to Karen talk about her new book on organisational change and the free ( yes free! ) webinar on 6th December. Hear you there!…Read the full article.
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Earlier this month Forrester issued a report entitled “The State of IT Service Management In 2011”. In conjunction with itSMF USA, Forrester surveyed 491 ITSM professionals and the report of results by Glenn O’Donnell contains a lot of interesting insights. The one that interested me the most was the state of Change Management. Although 95%…Read the full article.
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Hear the ITSMAP team talk about mobile computing and Bring Your Own Device (BYOD) with special guest Jodie Rugless. Listen here.…Read the full article.
