Andrew Stephens

our-peopleAndrew has over 13 years of IT experience in global organisations. He is passionate about continual service improvement and customer satisfaction.

A certified Agile ScrumMaster and ITIL Manager, Andrew has worked in organisations such as IBM as a Service Management Consultant (on the NAB Transition and Transformation Programme), Lonely Planet as the Enterprise Service Delivery Manager and YMCA as their IT Specialist.

With an ability to build and lead teams, a focus on quality and excellence in service delivery, he drives for results that meet the needs of all stakeholders both internal and external to the organisation.

Andrew’s application of best practice guidance for process improvement and his focus on the measurement, understanding, and improvement of the customer experience consistently achieves outstanding results.