Book Review – ITIL® Lite22/02/17
This book has a wide audience – from those who are trying to decide whether to apply the guidance in ITIL V3 within their organisation to those who are actively looking to build an ITIL V3 project. The audience could include project managers, project team members, IT planners, process owners, and process managers. In fact, it could include anyone involved in the application of the ITIL V3 framework.
ITIL Lite proposes an approach to the implementation of ITIL V3 processes and functions. All processes and functions are in the coverage of this publication.
Intermediate – advanced.
Well I must have been living under a rock recently! I had heard about ITIL Lite and even seen the cover of the book. I had assumed it was a similar publication in content to the “ITIL® V3 Small-scale Implementation” book. This is not the case.
The author proposes an approach to “implementing key ITIL V3 components to provide a sound basis for IT service management”.
I started reading the book where most people start – at the beginning and got no further than the preface when the hairs on the back of my neck stood up. Implementing ITIL? I don’t know for how long now myself and other service management professionals have corrected people when they talk about “implementing ITIL’. It goes along with the “ITIL compliant” and “ITIL conformant” misnomers. You cannot implement a framework.
Deciding to get over the “implementation” issue I continued to read the rest of the book and found Chapter 2 describing a process engineering approach to be extremely valuable. Here are 26 pages well worth reading and I would buy the book for this chapter alone.
The book goes onto provide guidance on the categorization of ITL V3 components and the filtering of those components to decide what to “Implement”. The book suggests that determining the essential components includes considerations such as existing components, dependencies and tools. There is no mention of business drivers. The only reason we should be looking at ITIL guidance and deciding on whether to use it is to support the business and improve the efficiency and effectiveness of the operation. At this point I checked the index at the back of the book to see if there was any entry starting with the word “business”. There wasn’t.
The rest of the book provides templates for various approaches to implementing ITIL Lite and guidance on the preparation needed.
It is only when preparing to implement ITIL Lite does the book talk about maturity assessment which I would have thought would have also been a key input to the filtering stage.
This is also much reference to ITIL V2, which I think detracts from the book. I don’t think discussing a Service Support approach or a Service Delivery approach does anything but confuse the reader. The approach should be a collection of processes deemed appropriate to be adopted together, which is driven by factors such as individual needs and business demands.
I will note that the author does say that his templates are only suggestions and the reader can create their own.
In summary, I would have this book in my library as I think there are valuable sources of information for those looking to adopt ITIL contained within the publication e.g. Chapter 2. I suggest you read it and select the pieces that you think are going to help you on your journey but please don’t talk about ITIL implementation and don’t forget to ask why you are doing it in the first place!
Rating: 3 stars out of 5