Resistance to Change – It Can Be a Good Thing!21/09/15
Whenever a change is introduced into the organization there will inevitably be resistance to it. Whether it is a change to an ITSM process, a change in supporting technology, or a service improvement initiative, it will impact people and therefore resistance to change will occur. Every person is different and will react to change in a different way.
In this latest post over at IT Chronicles, Karen explains why resistance to change can actually be a good thing.
Read the post here.