News Archives September, 2015

  • Resistance to Change – It Can Be a Good Thing!21/09/15

    Whenever a change is introduced into the organization there will inevitably be resistance to it. Whether it is a change to an ITSM process, a change in supporting technology, or a service improvement initiative, it will impact people and therefore resistance to change will occur. Every person is different and will react to change in […]…Read the full article.