News Archives April, 2015

  • Women in IT Week30/04/15

    When Toby Moore asked me to write for ServiceDesk360, he also mentioned that he was in the early planning stages of a Women in IT week for spring 2015. With that in mind and the fact that I had just been awarded the Lifetime Achievement Award by itSMF Australia, for my contribution to the industry, […]…Read the full article.
  • Shift Left! And Then Again!03/04/15

    Karen has written for IT Chronicles. Service Desk 360 recently conducted a Service Desk survey with the purpose being to collect different views and wants across the IT department; from the IT Director to first-line technician, then to compare those views in a helpful and constructive way. In response to the survey question ‘If I […]…Read the full article.