Careful Planning and Knowing Your Capacity for Change25/02/15
Karen has been busy writing and giving interviews.
She recently wrote a blog for IT Chronicles about the need for careful planning before embarking on any ITSM initiative. Read the blog “Measure Twice, Cut Once” here.
She was also interviewed by Cherwell Software about the need to know your organisation’s capacity for change to ensure change success. The transcript can be read here.