The BYOD Revolution Means ITSM Evolution04/08/14

The adoption of Bring Your Own Device (BYOD) practices in the enterprise is gathering momentum. By 2016, Gartner predicts 38% of companies will have stopped buying devices for employees; by 2017, half of employers will require their employees to supply their own devices; and by 2020 85% of companies will have some sort of BYOD program. This latest paper explores how IT Service Management (ITSM) can support the BYOD movement and also what the emerging trend means for ITSM.

The paper is located in our Resources section.