Macanta Moments #4

In our series of Macanta Moments over the years, highlighting the best of the blogs, posts and resources, this is Moment Number 4.

Back in 2010 I was inspired by the “129 Cardinal Sins” by four-star chef Eric Ripert published in his book “On The Line” which provides a specific set of rules for his staff.

I thought I would start the same for Service Management “professionals”.

I started off the list of “129 Deadly Sins for ITSM Professionals” and then invited people to add to the list. We got up to 84 sins!

Thanks for everyone who contributed back then.

You can read the list here.

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