In our series of Macanta Moments over the years, highlighting the best of the blogs, posts and resources, this is Moment Number 3.
Back in 2005, Karen was awarded the Presidents Prize by itSMF Australia for the best speaker at the annual conference.
Her presentation was entitled ‘The Lost World of Problem Management”.
Five years later, she was asked to speak at another conference on the same subject and according to the delegates, the presentation content was still as relevant to the audience as it was in 2005.
To accompany the second iteration of the presentation, Karen wrote this paper in support of the presentation. It is still in its 2010 format.
You can read it here.