Karen’s LEADIT 2013 Interview10/08/13

Karen was once again a keynote speaker at the itSMF Australia LEADIT 2013 conference.

Karen spoke about ITSM tool selection and used the analogy of a game of Monopoly.

After her keynote, Gerard Norsa interviewed Karen about her presentation.

The white paper supporting her presentation is available here.

You can view the interview with Karen below.