Month: August 2013

Macanta Moments #2

Macanta Moment #2 is the original white paper on the Balanced Diversity framework.

And The Winner Is….

Each quarter Karen writes a book review for itSMF Australia which is included in the bulletin. The ITSM Review asked for their readership to submit reviews of Rob England’s latest book on Standard+Case and the best would win a Kindle Fire. Karen submitted her review, scheduled for the next bulletin, and her review was selected …
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ITSM Antipodean Podcast – Episode 37

The podcast crew talk to Peter Hepworth, CEO of Axelos, about the JV and what it means for us at the bottom of the world. Listen to Episode 37 here.

Live from LEADIT 2013

The ITSM Antipodean podcast crew talk to delegates at LEADIT 2013. Broadcasting live from the floor of the conference in episode 36, hear what they had to say.

Photos from LEADIT 2013

Photos of TEAM MACANTA and the rest of the crowd and goings-on from the itSMF Australia LEADIT 2013 conference are on the Macanta Facebook page.

Karen Receives Certificate of Recognition

At the itSMF LEADIT 2013 conference, three individuals where recognised for 15 years of speaking at the conference and their support of itSMF Australia. These included Peter Doherty (ServiceNow), Rob Stroud (CA) and our own Karen Ferris.

Karen’s LEADIT 2013 Interview

Karen was once again a keynote speaker at the itSMF Australia LEADIT 2013 conference. Karen spoke about ITSM tool selection and used the analogy of a game of Monopoly. After her keynote, Gerard Norsa interviewed Karen about her presentation. The white paper supporting her presentation is available here. You can view the interview with Karen …
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ITSM Antipodean Podcast – Episode 35

Listen to the podcast crew, with guest Aprill Allen and Simone Moore at the helm, discuss whistle blowing and ITSM. Episode 35 is here.

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